To comply with regulations, Apple has announced that it will honor refund requests related to heart health features for up to 45 days after purchase. The Apple Watch normally has a standard 14-day return period.
According to an internal document distributed to Apple Stores and Apple Authorized Service Providers in the United States, obtained by MacRumors, Apple Stores will refer refund requests beyond the standard return period to Apple Support, so customers will need to contact them online or via phone to submit their request.
ECG reading capabilities are expected to become commonplace in wearables over the next year and could potentially help millions of users identify health concerns more quickly than ever before. Current data shows that anywhere from 2.7 to 6.1 million Americans may suffer atrial fibrillation – a statistic that can be lowered and much more accurately measured with real-time, on-the-go ECG readings. No wonder that the FDA is changing to a more flexible stance on wearables that offer this type of functionality. Fingers crossed that the functionality expands to other regions as well.