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A new privacy lawsuit just put this popular wireless carrier in the hot seat

Allegations claim customer service calls were secretly recorded without consent.

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By Johanna Romero

Published: May 17, 2025, 10:48 AM

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AI generated illustration representing Mint Mobile on trial

Image credit — AI generated

Mint Mobile is in hot water over a new lawsuit that claims the company secretly recorded customer service calls without letting people know. A class action lawsuit was recently filed in California, accusing the T-Mobile-owned carrier of violating state privacy laws.

The complaint comes from California resident Greg May, who says he called Mint Mobile’s customer support in December 2024 to ask about wireless plans. According to him, no one told him the call was being recorded. The lawsuit argues that Mint Mobile has a habit of recording calls — both incoming and outgoing — without consistently informing customers. That’s a big deal in California, where the law says you can’t record a phone conversation unless everyone involved agrees to it.

The law in question is California’s Invasion of Privacy Act, specifically Section 632.7, which applies to calls made on cell phones and cordless phones. If a company breaks this rule, they could face fines of up to 2,500 dollars per call or 5,000 dollars in civil penalties for each person affected.

May is asking the court to represent other California residents who may have had their calls with Mint Mobile recorded without their knowledge during the year leading up to the lawsuit. He’s seeking 5,000 dollars in damages for each recorded call and wants Mint Mobile to stop this kind of recording in the future. The case, called May v. Mint Mobile LLC, was first filed in March 2025 in state court but has since been moved to federal court in California.

Mint's $15 dollars a month campaign that got them in trouble years ago. | Image credit — Mint Mobile

So far, Mint Mobile hasn’t made a public statement about the lawsuit. However, this isn’t the first time the company has faced legal backlash, as back in 2023 it appealed a ruling that it misled consumers with its "now just $15 a month" advertising campaign.

This new case puts a spotlight on how companies like Mint Mobile handle customer privacy. Recording calls without consent isn’t just a legal issue, but also a trust issue. As the case moves forward, it’ll be important to watch how Mint Mobile responds and what changes might come next to protect customer rights.

We've reached out to Mint Mobile for a comment and will update the story when we have a response.

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Johanna 'Jojo the Techie' is a skilled mobile technology expert with over 15 years of hands-on experience, specializing in the Google ecosystem and Pixel devices. Known for her user-friendly approach, she leverages her vast tech support background to provide accessible and insightful coverage on latest technology trends. As a recognized thought leader and former member of #TeamPixel, Johanna ensures she stays at the forefront of Google services and products, making her a reliable source for all things Pixel and ChromeOS.

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