Some 2017 Apple iPad Pro models have bright white light above the home button, marring the display

Some 2017 Apple iPad Pro models have bright white light above the home button, marring the display
A complaint posted in the Apple Communities forum dated this past June relays an issue from the owner of a 10.5-inch Apple iPad Pro (2017). Apparently, a bright white light was spotted on the slate's display above the home button on the tablet. Now others with the same complaint are beginning to speak out, according to MacRumors. It seems that this problem was first seen as far back as last April, and all of the iPad Pro owners with this problem basically have the same story to tell.

Affecting the 2017 10.5-inch and 12.9-inch models of the tablet, the bright light appears one to two inches above the home button. The spot is brighter than the rest of the screen. The good news is that several iPad Pro owners with this problem were able to take their device to the Apple Store, and they received a replacement. We should warn those with a unit no longer covered by a warranty or AppleCare+ , that they might be out of luck. Even if the bright light is due to a problem with the tablet's back lighting, those out of warranty and without insurance will be asked at the Genius Bar to pony up $449 to replace the display on the 10.5-inch iPad Pro, and $599 for the 12.9-inch iPad Pro.

Since the problem didn't start to appear until the devices were a few months old, it is too early to determine if a similar issue will mar the screens of the 11-inch and 12.9-inch 2018 Apple iPad Pro models. One thing is for sure though, owners of the latest units won't be able to complain about a bright light above the home button; the new models use gesture based navigation and Face ID similar to the recent iPhones, and do not sport a home button.

Related phones

iPad Pro 10.5-inch
  • Display 10.5" 1668 x 2224 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A10X Fusion, Hexa-core, 2380 MHz
  • Storage 512GB
  • Battery 8134 mAh
iPad Pro 12.9-inch
  • Display 12.9" 2048 x 2732 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A10X Fusion, Hexa-core, 2380 MHz
  • Storage 512GB
  • Battery 10891 mAh



1. Settings

Posts: 2943; Member since: Jul 02, 2014

For you to see better my dear.

4. Kuroki

Posts: 183; Member since: Nov 24, 2013

Let me guess... "Relative to the issue you referenced regarding the new 2017 iPad, its LCD panel meets or exceeds all of Apple's high quality standards of design and precision manufacturing. We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled."

38. Vokilam

Posts: 1453; Member since: Mar 15, 2018

LoL. I know right?

83. j2001m

Posts: 3061; Member since: Apr 28, 2014

I had the same problem, I lost £60 in when selling it, I had to take it into a trade for cash shop as any normal trade in sites are way up on this problem and just send it back or try to offer you crap cash There are loads of this being sold on ebay, so look out

3. darkkjedii

Posts: 31767; Member since: Feb 05, 2011

Apple 2018 isn't finishing on a good note is pun intended. Make sure to bring the noise in 2019 Cook, or my money stays put. #3...2...1...

6. Taphius

Posts: 109; Member since: Aug 20, 2018

Bright white usually means damage. Lumia 1520 got it right where the vibration motor was. Whats positioned above the home key in the iPads?

11. syntaxlord

Posts: 239; Member since: Oct 01, 2018

5. realgregoryw

Posts: 3; Member since: Dec 25, 2018

a going on two year old ipad is starting to have problems? no way

17. yalokiy

Posts: 1124; Member since: Aug 01, 2016

You can still buy those new. It's not like they made all of them in one day and then started selling. I saw quite a few offers on ebay with this issue. All report that they take good care of device, never dropping it, putting it in case and applying glass screen protector since day one.

7. Peaceboy

Posts: 640; Member since: Oct 11, 2018

Is this a home bar

8. TechNeck

Posts: 657; Member since: Aug 29, 2014

Apple really is starting to let many consumers down with this bad track record they're getting. They need to change the upper echelon, or the company will eventually fail.

9. Usernameisnotsowitty

Posts: 36; Member since: Oct 08, 2018

We need Stephen Elop... /s

12. coolrx

Posts: 11; Member since: Apr 15, 2013

I have this problem and they replaced it with a new ipad pro. After 2 months, again showing signs of bright spot which I took it again to the service center and they replaced it with a new one. Now beyond the warranty, I hope it would not appear again.

14. Jrod99

Posts: 781; Member since: Jan 15, 2016

Good to hear since I sold my flawless Air 2 on eBay and bought the 10.5 pro. Was going to get the 11 but the bending issues and price steer me clear and now this news. Guess I will keep a eye on it.

19. yalokiy

Posts: 1124; Member since: Aug 01, 2016

I'm still holding on to my Air 2. Was thinking of getting the 10.5 pro, but now it looks like I'll have to skip it.

45. darkkjedii

Posts: 31767; Member since: Feb 05, 2011

Keeping my 2016 iPad Pro. No issues yet....yet.

16. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

Nothing wrong with it because it meets or exceeds Apple’s high quality standards. Customer’s satisfaction guaranteed.

18. hjl2345

Posts: 107; Member since: Aug 11, 2018

Man Apple's QC has been really disappointing as of late.

24. mingocr83

Posts: 1; Member since: Dec 26, 2018

This is very true, got my 10.5 Ipad Pro replaced inmediately by the genius bar guys in England. It is a known issue for the Apple techs but Apple has not said anything...

32. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

Lots of people are buying this device now, because wifi price drop due to new models. Whole PA is saying if you are past warranty If this issue becomes bigger than it is, then someone should file a class action. Because if it is a hardware defect, then Apple should be forced to replace each and every one returned for this issue. If it was mine it would get replace. Or I will just take one right off the table as I leave.

* Some comments have been hidden, because they don't meet the discussions rules.

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