“We’re the ones getting the calls from customers.” - BB CEO John Chen retaliates against another “ditch your BlackBerry” offer

“We’re the ones getting the calls from customers.” - BB CEO John Chen retaliates against another “ditch your BlackBerry” offer

Since taking the rudder at BlackBerrylast year, John Chen has established himself as a confident,outspoken leader with strict character. He is chiefly seen boastingabout BBM, plotting strategies, unveiling new phones, and arguingwith other CEOs who publicly depreciate the company with theirpractices - intentionally or not. So far, his forthright deliveryhasn't failed to provoke a desired change.



Not long after he made T-Mobile amend its BB-undermining promotion, Chen once again stood up to secure hiscompany's image. This time, it's Good Technology's good-lookin' CEO,Christy Wyatt, that grinds his gears. In January, the enterprisemobility firm began to offer free-with-a-catch migration to itssoftware suite for BlackBerry Enterprise Server (BES) users. Now, wemight be missing some of the finer details here, but the short recapis that, as BlackBerry's situation looked particularly bleak in theend of 2013, those customers felt that being tied to maintenancecontracts for a "burning platform" wasn't in their bestinterest. Switching to another solution, however, would pile in thecost of early termination fees, in addition to that of the switch.



Another important reason, cited byWyatt at MWC 2014, is BES's inability to manage devices other thanlegacy BlackBerry phones and tablets. This puzzled us quite a bit, asit's a false claim. BES10, which adds support for Android, iOS, andWindows Phone, was announced in early 2013, together with BB10,related phones, and RIM's name change to BlackBerry. Furthermore, atthis year's MWC, the Canadian company introduced BES 12, which coversold and new devices of different platforms. What we're able to deduceso far is that Good Mobility's customers are still running BES5,which is an older, Berries-only solution. And only their IT execsknow why they would opt for a wholly different solution over anupgrade to BES10.



Commenting on Good's migration offer,Mrs. Wyatt expressed good intentions towards serving customerswithout libeling BlackBerry - "This isn't about 'let's kick themwhen they're down'.", she said in an interview. Regardless, herreasoning, along with Good's promotion itself, pretty much came offas a "BlackBerry can't manage other devices, so have oursoftware for free!" proposal. Good's promotion page for contactalso claims that "Good provides the only secure mobilitysolution for iOS, Android and Windows Phone", which is yetanother false claim, as we explained above.



Obviously, John Chen cannot let thecompetition get away with such behavior. Riding high on theannouncements of its new phones and BES12, Chen seized theopportunity, and penned a rebuttal for a blog post, titled "Goodis not Good Enough". “BlackBerry has providedmulti-platform OS management for nearly 2 years now, so let’s putthat to rest." - laconically proclaimed the CEO, before reachingfor the salt-shaker. "Good Technology may talk about 5,000customers but with 30,000 new BES10 servers installed in the pastyear alone, I’d argue that we’re the ones getting the calls fromcustomers.”



John Chen also took a good swing atGood's pricing plan, which offers BES users to migrate for free - butonly until June 30, after which a timed subscription contract comesinto force. Meanwhile, BlackBerry gives its loyal customers free MDM perpetual licenses for BES10 via its EZPass program. “We’re fullytransparent with our customers about what they get from us; our newpricing structure is crystal clear and most importantly, unlike othercompanies, when we say something is free, we mean that it’sfree.” Good sport!



sources: "Goodis not Good Enough" , "We'renot 'trying' to bury BlackBerry" - Good Technology viaBerryReview

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28 Comments

1. Diego!

Posts: 880; Member since: Jun 15, 2009

After reading the article I get this translation: "B*tch, you don't mess with John Chen... mkay?" hahaha LOL xD I really admire John Chen's guts. He goes all for it. Bravo!

4. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

John Chen is one of the best CEOs.

6. alterecho

Posts: 1106; Member since: Feb 23, 2012

Yeah, like the opposite of Elop. If only Nokia had a CEO like Chen.

17. downphoenix

Posts: 3165; Member since: Jun 19, 2010

he's definitely a stronger, tougher CEO than Heins was. Heins wasn't bad, but Chen is definitely doing a better job.

18. verty

Posts: 132; Member since: May 07, 2012

Pleazeeeeeee !!!!!!!Heins was bad and poor very poor!!!

2. fouadqr

Posts: 326; Member since: Nov 21, 2012

Keep talking , BB IS DEAD

3. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

Troll.

8. lucid.brat unregistered

From last seven eight month i'm hearing and reading this that BB is dead,BB is dead....bt it is still going and that to with full confidence and not give up easily.so plz comment this they were really actually dead...atleast appreciate their guts

14. thealphageek1

Posts: 942; Member since: Feb 02, 2013

@fouadqr, the only thing "dead" around here is your troll-ish talk of BlackBerry being dead. No one cares about the crap you spew. Begone troll.

19. verty

Posts: 132; Member since: May 07, 2012

We might as well bury you beside it....3 feet deep and watch the hyenas feed off your carcass. Get a life man.....BB lives!!!!

27. apiskula

Posts: 578; Member since: Jan 25, 2013

Yep nobody wants them anymore

5. snowgator

Posts: 3621; Member since: Jan 19, 2011

Dare I ask... Had this man been CEO for the last 2 years, how much farther along would BB be? I didn't think Thorsten Heins did a bad job mopping up the mess left him and I actually respect the job he did getting things ironed out, but this guy just seems like success just got let out of the bottle. Here is hoping, because the Mobile world is better with a competitive BB then without it.

9. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Truth be told. It's good to have BB around, it's another choice. Having Blackberry rebound, on their own, is going to be a leap, but it isn't impossible. On the flip side of the coin, you get Motorola and Nokia, who were the two largest original inventors and innovators in this industry, about to be evaporated. Lenovo will whore out the Moto name on cheap entry-level devices (it's the Chinese M.O., sorry to say) while the Nokia name will more than likely die off on handsets (even if not, it won't be Nokia anymore). No matter how you spin it, Motorola and Nokia are no longer the original companies, no longer a U.S.company and Finland company respectively.

7. toink unregistered

BB is like someone on life support...technically dead.

10. DigitalJedi_X2

Posts: 346; Member since: Jan 30, 2012

So is your comment. Give it a rest troll. No one is listening.

15. thealphageek1

Posts: 942; Member since: Feb 02, 2013

The only thing on life support, toink, is your brain. Nobody home.

20. verty

Posts: 132; Member since: May 07, 2012

Dumb dumb dumb.....somepeoplejustcantthink!!!!!

23. toink unregistered

My comment is based on BBs current numbers. Not trolling.

24. thealphageek1

Posts: 942; Member since: Feb 02, 2013

No, you're trolling. The current situation of BlackBerry is that the company is being turned around by John Chen and the new management team. Their stock is up. They have new and exciting products and services. You would do well to read up on this. Now begone, troll.

11. tenzin

Posts: 111; Member since: Dec 20, 2013

Switched from android to BlackBerry 10 last year and do not regret at all. I never had so tuned and capable os I'm my hands before (wp android ios symbian bad wm) this new ceo is really right man

12. apiskula

Posts: 578; Member since: Jan 25, 2013

This guy has no idea what he is talking about...Blackberry is dead

13. NewroticSlob

Posts: 182; Member since: May 09, 2013

Still trolling apiskula? Still haven't tried a BB 10 phone, I bet. Yet, you seem to have no idea what you're talking about. I have heard a philosopher state something that pertains to most of your commentary. And that is... “Youth ages, immaturity is outgrown, ignorance can be educated, and drunkenness sobered, but stupid lasts forever.” ~ Aristophanes

16. thealphageek1

Posts: 942; Member since: Feb 02, 2013

Apiskula, you troll on each and every BlackBerry article that phone arena puts out. Don't you have something better to do with your time? Have you ever even used a BB10 handset before? I highly doubt it. You probably sit at home all day just salivating at the chance to troll on a BlackBerry article. Get a life, dude.

21. verty

Posts: 132; Member since: May 07, 2012

Another Zombieeeeeeee. The more os's we have the better. I am so disappointed with my iPhone 5. I am selling and buying a z30.

22. verty

Posts: 132; Member since: May 07, 2012

Don't you just love Mr CHEN!!!!!!!!

25. networkdood

Posts: 6330; Member since: Mar 31, 2010

I think that in the end Blackberry becomes software for another company, but, hey, if they can keep it going, then that is always a good thing. However, they really only have a shot at increasing sales in the enterprise sector, unless, they can show average customers that their phones are easier to use than the competition's....

26. apiskula

Posts: 578; Member since: Jan 25, 2013

Enya can't you fools see Blackberry is dead. No carriers even sell the devices in store because nobody wants them and you have to order them online. There are far much superior phones on the market than Blackberry. I do not know a single person the owns or requests a Blackberry. They will be dead within the next year

28. thealphageek1

Posts: 942; Member since: Feb 02, 2013

BlackBerry will be alive and well next year. What will be dead, hopefully, is one: your asinine posts about BlackBerry that lack any facts whatsoever, and two: your illiteracy! My GOD boy, your spelling is horrendous! You should be EMBARRASSED to post anything on a public forum and you can't spell!

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