Verizon's online billing system goes down
posted by Alan F. / Jun 27, 2014, 6:31 PM
Luckily for Big Red customers, the problem does not affect Verizon's network. Verizon customers can still make/take phone calls and send and receive text messages. According to a Verizon representative, there is no word when customers will be able to access their accounts.
If you're a Verizon customer who has been unable to get into the system to check his account or to make a payment, you might want to call *611 from your Verizon handset in order to get your questions answered, or to pay your bill. you will need to be patient. Even calling *611 won't help since Verizon customer support personnel are experiencing the same problems that you are. Once Verizon customers can once again reach their account information online, we will pass the news on to you.
source: Recode via Phonescoop
Posts: 80; Member since: Nov 25, 2009
It's working for me. I'm in the Northeast. What can I say? They love me.
posted on Jun 27, 2014, 6:39 PM 0
Posts: 42; Member since: Mar 10, 2012
Sorry everyone. They're angry that I activated a new Sprint line 6/26 and cancelled my vzw line... Didn't know they'd take it so hard tho'. ;) Service/speed is excellent ! Dōmo arigatō Mr. Son !
posted on Jun 28, 2014, 2:30 PM 1
Posts: 10457; Member since: May 14, 2012
Annnndddddd then Verizon will charge it's subscribers a late fee per device on their next bill.
posted on Jun 27, 2014, 6:53 PM 4
Posts: 6; Member since: Mar 19, 2012
Its irresponsible to advise people to call *611. There is no answer they can give them. They can't access the accounts they can't make payments. You're just clogging up the phone lines and making it harder for people with problems they can actually help with to get through.
posted on Jun 27, 2014, 7:31 PM 2
Posts: 24; Member since: Aug 04, 2011
I'm working for verizon customer care literally right now lol. It's all north account (accounts opened in the north). nothing billing/account wise can be viewed, and just talked to IT, they keep adding people to the ticket to fix it, but no resolution or eta atm. Sorry everyone
posted on Jun 27, 2014, 9:53 PM 2
Posts: 27; Member since: Feb 09, 2014
yup, it was even impossible for us as agents to do any upgrades or new activation with some accounts. 'twas not a good day to work on commission
posted on Jun 28, 2014, 9:54 AM 1
Posts: 1; Member since: Jun 29, 2014
lame excuse. i know a lot of sales reps that took advantage of the situation and scored some huge sales with out selling a single phone or tab. gotta make the best of it and sell what you can. its verizon, there is far more than phones in the store.
posted on Jun 29, 2014, 9:14 PM 0
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