Verizon's online billing system goes down
Luckily for Big Red customers, the problem does not affect Verizon's network. Verizon customers can still make/take phone calls and send and receive text messages. According to a Verizon representative, there is no word when customers will be able to access their accounts.
If you're a Verizon customer who has been unable to get into the system to check his account or to make a payment, you might want to call *611 from your Verizon handset in order to get your questions answered, or to pay your bill. you will need to be patient. Even calling *611 won't help since Verizon customer support personnel are experiencing the same problems that you are. Once Verizon customers can once again reach their account information online, we will pass the news on to you.
source: Recode via Phonescoop