Verizon's online billing system goes down

Verizon's online billing system goes down
Big Red is red in the face on Friday, after an outage prevented many Verizon Wireless customers from accessing their accounts online. Customers in the Northeast, Midwest and in the South were affected. The nation's largest carrier said that it's billing system was not hacked into, but could not give a reason for the problem. The mobile operator also could not say how many of its customers were affected.

Luckily for Big Red customers, the problem does not affect Verizon's network. Verizon customers can still make/take phone calls and send and receive text messages. According to a Verizon representative, there is no word when customers will be able to access their accounts.

If you're a Verizon customer who has been unable to get into the system to check his account or to make a payment, you might want to call *611 from your Verizon handset in order to get your questions answered, or to pay your bill. you will need to be patient. Even calling *611 won't help since Verizon customer support personnel are experiencing the same problems that you are. Once Verizon customers can once again reach their account information online, we will pass the news on to you.

source: Recode via Phonescoop

FEATURED VIDEO

19 Comments

1. Steven58

Posts: 80; Member since: Nov 25, 2009

It's working for me. I'm in the Northeast. What can I say? They love me.

17. frmrVZguy

Posts: 42; Member since: Mar 10, 2012

Sorry everyone. They're angry that I activated a new Sprint line 6/26 and cancelled my vzw line... Didn't know they'd take it so hard tho'. ;) Service/speed is excellent ! Dōmo arigatō Mr. Son !

18. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Here's something that I rarely will ever see.

2. bloomers14

Posts: 1; Member since: Jun 27, 2014

Madison Wi we can't even pay our bills with accounts being down was told to call back tomorrow and that's all they would say.

3. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Annnndddddd then Verizon will charge it's subscribers a late fee per device on their next bill.

12. Downtime24g

Posts: 24; Member since: Aug 04, 2011

We're all pretty aware of the issues, and offered late fee and inconvience credits for being patient. don't worry, some of us are still good out there lol

4. Daftama

Posts: 639; Member since: Nov 03, 2012

I would love nothing more in the wireless industry to see Verizon go down for a month a week a day lol... Those faithful subscribers will jump ship

5. o0Exia0o

Posts: 903; Member since: Feb 01, 2013

Mine is down. The VZW website gives a message that some accounts are temporarily unavailable and an email will be sent when they come back up.

6. tomn1ce

Posts: 247; Member since: Mar 12, 2012

is this how they are trying to kick those who still have unlimited data plans from keeping it by killing the ability to for us to pay our bills. lol

7. jreed2560

Posts: 6; Member since: Mar 19, 2012

Its irresponsible to advise people to call *611. There is no answer they can give them. They can't access the accounts they can't make payments. You're just clogging up the phone lines and making it harder for people with problems they can actually help with to get through.

15. Alan01

Posts: 564; Member since: Mar 21, 2012

A good and valid point. I have edited the article to reflect that Verizon customer support is experiencing the same problem as consumers. Regards, Alan F.

8. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

My sources tell me that this was sabotage by AT&T in response to Verizon's lightning fast XLTE deployment, which they [AT&Trite], of course, can not compete with due to their deplorable network.

9. iCloud

Posts: 123; Member since: May 15, 2014

That is actually not true. Verizon customers are experiencing busy tones reaching specific numbers.

10. Downtime24g

Posts: 24; Member since: Aug 04, 2011

I'm working for verizon customer care literally right now lol. It's all north account (accounts opened in the north). nothing billing/account wise can be viewed, and just talked to IT, they keep adding people to the ticket to fix it, but no resolution or eta atm. Sorry everyone

13. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

No need to apologize; Verizon's THE BESTEST!!!

11. Downtime24g

Posts: 24; Member since: Aug 04, 2011

Also, *611, my verizon, in-store, automated system (aka ivr) and live support are all effected by the issue

14. Gcombs

Posts: 136; Member since: Aug 22, 2011

We were not able to access customer accounts and activate or upgrade service agreements as well in Minnesota since Thursday.

16. Michaelsalaets

Posts: 27; Member since: Feb 09, 2014

yup, it was even impossible for us as agents to do any upgrades or new activation with some accounts. 'twas not a good day to work on commission

19. masterbuilder

Posts: 1; Member since: Jun 29, 2014

lame excuse. i know a lot of sales reps that took advantage of the situation and scored some huge sales with out selling a single phone or tab. gotta make the best of it and sell what you can. its verizon, there is far more than phones in the store.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.