Verizon raises in-store activation and upgrade fees, reduces those made online

Verizon raises in-store activation and upgrade fees, reduces those made online
If you're thinking to switch to Verizon or upgrade, you might want to do it fast because the carrier plans to increase activation and upgrade fees starting Thursday. But not everything is gloomy for Verizon customers, as these fees will be reduced under some circumstances.

A Verizon spokesperson said the carrier will reduce upgrade and activation fees from $30 to $20 for purchases made online or through My Verizon app, CNET reports. However, anyone who chooses to upgrade in store or over the phone will have to pay $40.

An official announcement has yet to be released, but considering the source of the information, this is as reliable as it gets. Still, it will be interesting to find out what pushed Verizon to take such an unpopular decision.

The only thing that comes to mind is that Verizon may want to encourage customers to buy online without having to interact with any human support provided by the carrier. If that's the case, the method it chose seems completely unfair consumer-wise.



1. AngelicusMaximus

Posts: 730; Member since: Dec 20, 2017

Good ole Verizon.

2. amtdue2day

Posts: 10; Member since: Jul 18, 2013

Verizon customers will order online, and when they receive their new device will walk in to the store with a box and ask for the salesperson to help them because they are phone dumb and dont know how to do any of the activation stuff. So many salespeople will be rude and say that you ordered online we are unable to help you. If you did the order here in the store we would be able to help you. The upgrade fee is a way to make more money. Also, the fee in store for the upgrade will be explained that this supports the massive network upgrades including 5G. Then, look at the extra $10 a month for 5G if you purchase the new Motorola device or the upcoming 5G devices. Didnt Sprint do a $10 month extra charge for 4G on WiMax in 2010 or so. All of this is funny when Verizon has yearly profits in the billions each and every year.

5. oldskool50 unregistered

WRONG! When you buy a phone online, it comes with a SIM inside. If the phone has the same number as the old one, you simply turn the old one off and the new one on and it activates automatically. If you have a new number, the phone is already activated when it gets to you. All you ahvbe to do is turn it on and it goes through activation without u even making the a call. You use to have to dial 229 to activate a phone with them. That processed end years ago dude. Where you been? So you are wrong. Whatever carrier you are using, maybe that's your process. That's not VZW's process.

7. amtdue2day

Posts: 10; Member since: Jul 18, 2013

oldskool50 this is not to start an arguement. I work in retail in wireless. I see it every day where people order online and walk in to the store and tell us they dont know how to activate the new phone or transfer there data. It is laziness by people however the business model has created this with customers. I have been in the Telecommunication industry since 1993. People are the same and that will not change. Someone in here mentioned that the retail stores will report less sales and foot traffic and that will happen. I see less foot traffic where I work at. A company such as Verizon wants to add to its bottom line. Every company needs to be profitable. The cost of high end devices will drive a good portion of customers away. I will be honest the S10+ is nice yet starting at $999.99 is crazy. I am on my Note 9 typing this out and the phone is awesome.

3. osubucks69

Posts: 14; Member since: Dec 12, 2012

Yeah, enough is enough. We have been buying either unlocked phones or direct from the Apple store or Samsung.

4. Cheezwiz

Posts: 500; Member since: Dec 29, 2014

God, the US really does suck with its wireless options. This is what the "free" market gets you.

8. kennybenny

Posts: 218; Member since: Apr 10, 2017

Ya think the US sucks? Try Canada, $95 BYOP for 3GB (1+2GB bonus) of data with $100/GB (Yes, $100 PER GIGABYTE) overages.

6. oldskool50 unregistered

VZW will drive aall the business away from stores, then the next thing we will be hearing by summer is, either VZW is closing stores do to no business, or those fees will be dropping back down. The fact they even charge an activation fee is stupid. Xfinity doesn't charge one, because you aren't activating a line of service. That's one thing great about them. When the Note 10 comes, I'm goign back to Xfinity. VZW has lost its mind. They are already the largest carrier. Their greed is just ridiculous.

9. TBomb

Posts: 1572; Member since: Dec 28, 2012

There should be 0 activation fee if you are doing it yourself. Verizon is such a scumbag. they all are.

10. mcdanielvzw

Posts: 51; Member since: Nov 10, 2016

Verizon sucks with upgrade fees since you couldn't avoid them, period. Not to say I don't use them, they are still the best where I live/work. I would always take my old sim and move it to the new phone, as a GFUD customer paying full price for a phone, and it would work flawlessly. Once every few years, maybe, get a new sim for new features like NFC. Now doing that even gets you charged a fee.... For talking to no one... the only work, a table update on their end and me choosing a phone. Uh huh - thanks.

11. PSAfromThisGuy

Posts: 146; Member since: Jan 16, 2017

another reason retail is dying.. BigRed is forcing people to shop online, and this in turn is taking away from more JOBS... i need a career change, lol

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