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Verizon is the top ranked wireless carrier in the U.S. says J.D. Power; Computerworld survey differs

Verizon is the top ranked wireless carrier in the U.S. says J.D. Power; Computerworld survey differs
Verizon is the top ranked wireless network in the U.S. according to the latest J.D. Power survey. More than 41,000 mobile subscribers in the U.S. were asked about their last 10 calls, messages, emails and Web connections using their mobile device. From those answers, J.D. Power proclaimed that Verizon ranked the highest in all six regions covered by the survey. That was the third time that Verizon scored a clean sweep. The questions were asked between July and December, 2015.

Mobile subscribers were asked about dropped calls, calls that took more than one try to connect, audio problems, issues with voice mail, late arriving texts, web connection problems including slow data speeds, and email connection issues. This survey follows the controversial "balls ad" that Verizon had blanketed the airwaves with in January and February. That ad cited some stats from RootMetrics that T-Mobile and Sprint challenged as not being up to date.

"We are very pleased with receiving yet another commendation for our network performance. It is in our DNA to engineer the very best network possible for our customers. To see our efforts to build and maintain a reliable network and lead in network innovation recognized by third parties is very exciting, because it means our customers are getting the best possible experience. That’s why we do what we do – for our customers."-Mike Haberman, vice president of network support, Verizon Wireless

It seems that different surveys will get different responses. Today, a much smaller survey taken of 786 customers of Verizon, T-Mobile, Sprint and AT&T was released by Computerworld. The results showed T-Mobile as the best mobile carrier for 2015. Verizon led when it came to phone call reliability and availability, and T-Mobile led in data speed, customer service, technical support and value. According to those surveyed, Sprint offers the largest lineup of phones.

Two-thirds of those surveyed picked their carrier because of coverage, while 53% picked their mobile carrier because of price.

source: Verizon, Computerworld

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posted on 03 Mar 2016, 18:53 1

1. Arch_Fiend (Posts: 3359; Member since: 03 Oct 2015)

I chose my career based on, network speed, coverage and price. Tmo FTW.

posted on 03 Mar 2016, 20:54 4

4. baldilocks (Posts: 812; Member since: 14 Dec 2008)

What coverage? Stay close to a major city or highway or else there won't be any with T-Mobile.

posted on 03 Mar 2016, 21:34 3

5. Arch_Fiend (Posts: 3359; Member since: 03 Oct 2015)

You obviously haven't looked at recent coverage map.
https://www.youtube.com/watch?v=hGAJ1iEHNt8 Watch this then go search your andress herehttps://www.t-mobile.com/coverage-map.html?icid=WMM_TM_NTWRKVRZN_YZWTI9GW5I73939

posted on 03 Mar 2016, 22:00 4

6. HASHTAG (unregistered)

And I am still waiting for T-Mobile coverage in my state.

posted on 04 Mar 2016, 05:58 3

12. max9777 (Posts: 78; Member since: 11 Dec 2011)

I don't know I don't believe in the coverage area from tmo. I live in NYC me and friends went skiing up at Hunter last weekend. My friend has tmo and he did not have service until we were pretty much on the Turnpike coming back to NYC.

posted on 04 Mar 2016, 09:56

14. erikhdz36 (Posts: 19; Member since: 04 Mar 2013)

You right on that. .

posted on 03 Mar 2016, 19:20 3

2. jeroome86 (Posts: 2014; Member since: 12 Apr 2012)

Verizon never get another dime from me.

posted on 03 Mar 2016, 19:53 1

3. anubis13k (Posts: 10; Member since: 19 Oct 2011)

I have to say verizon is not what is use to be. When Verizon 4g came to my city, Santa Cruz, CA speeds were in the 24 mbps roughly. Fast forward to today speeds are as low as 0.4mbps. I have talked to Verizon customer service answer is too much congestion in my area, new towers are being proposed but no time frame. This has been ongoing in my area for a year and a half. Customer service also told me that they won't really do anything unless more people report issues. Been with Verizon for 12 years, will be moving to another carrier as soon the note 6 comes out.

posted on 03 Mar 2016, 22:12

7. Napalm_3nema (Posts: 2236; Member since: 14 Jun 2013)

If they consider Santa Cruz, and the surrounding Monterey Bay area, to be "too congested," then they were asleep at the wheel.

posted on 04 Mar 2016, 05:31

11. bubbadoes (Posts: 1225; Member since: 03 May 2012)

i guess you didnt read the article or title. fate

posted on 04 Mar 2016, 08:48

13. tokuzumi (Posts: 1203; Member since: 27 Aug 2009)

Verizon is a mixed bag. I live in a well populated area, with all carriers having coverage pretty much everywhere. I've found that Verizon is consistantly worse than the GSM carriers, especially when indoors. At my house, Verizon has faster speeds, but their voice quality isn't as good as my T-Mobile line. When the wife and I travel to places like Myrtle Beach, or Disneyworld, there were so many places where my Verizon phone was maybe on 1X, and her phone had the faux 4G, or LTE. The contract on my Verizon line is up in June, and I'm switching carriers. No more Verizon nonsense.

posted on 04 Mar 2016, 13:41

19. Omarc07 (Posts: 481; Member since: 12 Nov 2012)

exactly same here in los angeles!
Gsm either in att or tmobile work better than verizon . IN parks like six flags , disneyland, knotts and raging waters verizon is usually on 1x and having a hard time even staying on 3G . And dats is BAD . While both att n verizon have that faux 4G or 4G lte and work a lot better. Perfect example too im going to Elac and theres some classes below the 1st floor many people that have verizon have 1x or no service while att n tmobile work fine underground and in the elevators they even get lte .

posted on 06 Mar 2016, 09:47

23. johnbftl (Posts: 281; Member since: 09 Jun 2012)

My tax dollars hard at work! Way to go Los Angeles Unified School District! Such an eloquent use of the English language.

posted on 04 Mar 2016, 22:58

22. tuminatr (Posts: 855; Member since: 23 Feb 2009)

all carriers are a mixed bag you just need to find out what works based on where you go. And as a FYI i was at Disneyworld2 weeks ago and my Verizon worked just fine in Magic Kingdom and Hollywood Studios.

posted on 04 Mar 2016, 09:58

15. erikhdz36 (Posts: 19; Member since: 04 Mar 2013)

Verizon may be the #1 who cares AT&T works for me best. ...plus unlimited data on all the lines $180 +tax

posted on 04 Mar 2016, 10:24

16. 7thspaceman (Posts: 1580; Member since: 14 Feb 2011)

I am a Windows smart phone fan/user and for us Verizon is one of the Worst folks to work with. they dropped the Verizon Icon and no longer sell the Nokia Lumia 928 their 2 Flagship Windows smart phones. This means Windows smart phone fans on Verizon HAVE NO
Flagship Windows smart phone to upgrade to. Microsoft sales department also has a bad attitude towards Verizon that Microsoft must overcome. Microsoft should have offered Verizon the Microsoft Lumia 950 XL since AT & T only wants to sell The Microsoft lumia 950. Verizon sells ONLY Android and APPLE Iphone Flagship smart phone Verizon tried to upgrade me to them and i told Verizon reps I do not want them and to contact their CEO and get Microsoft to make them a Verizon Flag ship smart phone that Windows smart phone customers can buy and use on the Verizon network, Windows smart phone fans are hurting bad on Verizon


posted on 04 Mar 2016, 10:26

17. raybqtx (Posts: 1; Member since: 04 Mar 2016)

We have data on over 1,000,000 consumers surveyed for the past 6-8 months in the US on their satisfaction and loyalty with their current provider; would love to connect with the author of these studies.

check out Pollfish

We also ran the largest consumer car survey in history..

posted on 04 Mar 2016, 12:50

18. Jeradiah3 (Posts: 1116; Member since: 11 Feb 2010)

I had AT&T for years, but recently switched to T-Mobile because of price. I was paying over $340/month for 4 lines at AT&T..........Its now $260 with T-Mobile and I like their service. It has come a long way and I havent had as many issues with T-Mobile as Ive had with AT&T recently

I feel like paying for cellular service depends on preference and experience. I dont trust Verizon and I've had too many bad experiences with Sprint to go back to them.

posted on 06 Mar 2016, 12:04

24. ssanders2k7 (Posts: 40; Member since: 25 Feb 2010)

I would rather have a little less coverage for a company that treats people better. I took my parents from them to an AT&T MVNO. Two reasons, it was $80 vs 30 for two flip phones, but the second was they refused to unlock a FLIP PHONE that I was going to give to someone in need, a FLIP PHONE!? for customers that have had them since 1992, they lost them over a $10 phone and didn't seem to care. I took my business elsewhere because of a similar outdated policy and they wouldn't unlock a $100 prepaid phone for me to use on postpaid WTF, lets see I unlock a phone that costs me $130, their costs are $100, and it would be $120 a month. Basically lost me over $30. This is on top of multiple other issues, they REALLY do not care about customers or even money I guess.

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