Tim Cook orders retraining for all staff in the Australian Apple Store where six kids were tossed
Today, Apple CEO Tim Cook ordered that the entire staff of this particular Melbourne based Apple Store be retrained on "inclusion and customer engagement." A copy of an email written by Cook and sent company-wide was obtained by Buzzfeed News. In it, he called the actions of the Apple Store employees involved in the incident, "unacceptable." He added that what happened "does not represent our values." Speaking of the company's top executives, Cook wrote, "None of us are happy with the way this was handled."
There has been no official word from Apple about the status of the manager who was seen in the video talking to the kids. One person with knowledge of the situation said that the manager has not returned to the store since the night of the incident. What this means is open to interpretation.
For a company that prides itself on inclusion, this is a bitter pill to swallow. As Cook stated in his email, "Respect for our customers is the foundation of everything we do at Apple." You can read his entire message below.
source: Buzzfeed via TheGuardian
Posts: 7; Member since: Nov 15, 2015
posted on Nov 15, 2015, 10:05 AM 0
Posts: 501; Member since: Nov 11, 2012
posted on Nov 15, 2015, 3:57 AM 1
Posts: 2383; Member since: Jul 18, 2010
posted on Nov 14, 2015, 7:07 PM 0
Posts: 3960; Member since: Oct 21, 2014
posted on Nov 14, 2015, 10:56 AM 2
Posts: 17544; Member since: Jun 17, 2009
posted on Nov 14, 2015, 3:34 PM 1
Posts: 1207; Member since: Mar 14, 2012
posted on Nov 14, 2015, 4:20 AM 0
Posts: 6474; Member since: Jan 28, 2013
posted on Nov 13, 2015, 8:16 PM 8
Posts: 855; Member since: Apr 22, 2013
posted on Nov 13, 2015, 8:43 PM 1
Posts: 14967; Member since: Sep 25, 2013
posted on Nov 13, 2015, 7:36 PM 1
Posts: 1093; Member since: Feb 28, 2015
posted on Nov 13, 2015, 8:08 PM 2
Posts: 267; Member since: Aug 14, 2015
posted on Nov 13, 2015, 8:08 PM 5
posted on Nov 13, 2015, 8:45 PM 4
posted on Nov 13, 2015, 9:02 PM 1
Posts: 1988; Member since: Aug 15, 2013
posted on Nov 13, 2015, 7:31 PM 3
* Some comments have been hidden, because they don't meet the discussions rules.
PhoneArena Comments Rules
A discussion is a place, where people can voice their opinion, no matter if it is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some random thoughts, which are not directly related to the matter.
Things that are NOT allowed:
- Off-topic talk - you must stick to the subject of discussion
- Trolling - see a description
- Flame wars
- Offensive, hate speech - if you want to say something, say it politely
- Spam/Advertisements - these posts are deleted
- Multiple accounts - one person can have only one account
- Impersonations and offensive nicknames - these accounts get banned
Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a post should be moderated - please, report it.
Have a question about the rules or why you have been moderated/limited/banned? Please, contact us.
Send a warning to post author
Send a warning to Selected user.
The user has 0 warnings currently.
Next warning will result in ban!
Ban user and delete all posts
Message to PhoneArena moderator (optional):