The strange, wacky and weird world of being an Apple Store employee

The strange, wacky and weird world of being an Apple Store employee
Three former Apple Store employees opened up to Thrillist, revealing some of the strange, crazy and unusual things that take place inside an Apple Store. Not all of it is customer related. For example, Apple was determined to keep the Lightning cable a secret, even to Store employees. So before it introduced the Apple iPhone 5 with its new port, it shipped Lightning cables to the store. To prevent employees from finding out about the change in advance, each location received shipments of the new Lightning cable with the new plugs hidden inside mock 30-pin connectors. Once Apple unveiled the phone, Store employees learned about the subterfuge. They were then told to pry apart the false 30-pin connectors to reveal the Lightning plugs that were inside, so that the cables could be displayed on the rack and sold.

As you might imagine, iPhone owners would have to try and con Apple Store employees about how their handset got damaged. This way, they could argue that the warranty was still valid. One customer tried to convince a Store employee that the liquid inside his iPhone "was some kind of E.T. fluid from when he was abducted (by aliens). It was hard to keep a straight face during that." Another customer came into the store with his iPhone in pieces, sitting inside a plastic bag. He had been so upset with the way that his iPhone was working, that he took it out back and shot it with a rifle. Needless to say, the damage was not covered by the warranty.

One of the former employees did mention the right way to get Apple to replace an iPhone with a cracked screen for free. This does require that you are aware of a known issue that  is affecting your model. As an example, the Apple iPhone 6 had a problem with a film that was slowly sliding over the lens of the rear camera, leading to distorted photos. If you had dropped your iPhone 6 and gone into the store saying, "I dropped my iPhone 6 and I want the screen fixed," you'd end up paying for it. But if you went into the same store, saw the same guy, but focused on the issue with the film covering the camera lens, the phone would probably get replaced  at no cost. It is all in the presentation.

Considering that the Apple Store would seem like an interesting place to work, why leave? Apparently, talking to people everyday about the same issues over and over became a chore for these three. But don't worry about Apple. They no doubt have a long list of people who would love to have the opportunity to put up with the strange, wacky and weird just to put on the Apple Store uniform.

source: Thrillist via CNET



1. deviceguy2016

Posts: 826; Member since: Jun 16, 2016

Not a nerd I'll pass working there, making double or more than their 10.00 min wage lol

4. kiko007

Posts: 7493; Member since: Feb 17, 2016

Somehow....... I sincerely doubt your claim :D.

21. deviceguy2016

Posts: 826; Member since: Jun 16, 2016

Where do you work?? Mc Donald's

12. ibend

Posts: 6747; Member since: Sep 30, 2014

20. sinfulta

Posts: 279; Member since: Dec 11, 2008

My younger brother who lives with me is just a Specialist. (Almost bottom position in the store) and he makes $19.75/hr PT with full benefits and able to buy the lowest stock price over 6mos with 15% off, I know he gets some type of paid vacation and sick time. Cause he's went with my family on some of our trips. But your comment shows you don't know much. I could only imagine what big city apple employees make.

2. Subie

Posts: 2353; Member since: Aug 01, 2015

Amusing the kinds of things that customer service reps have to listen to. Not just Apple employees but all types of retail service.

3. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Hiding the lighting cable in a mock 30 pins. LOL! What's the point? Everyone knows about the lighting cable before it was launched. Besides there no valuein such secret! Paranoid to the extreme. Besides what's the value of

5. RoboticEngi

Posts: 1251; Member since: Dec 03, 2014

I'm sorry. But once again both apple, their former employees and iphonearena think that they are special. But in reality this article only described something every other customer support employe will experience. Only thing crazy here is that Apple, is going so far to trick their employees.

6. kiko007

Posts: 7493; Member since: Feb 17, 2016

It must be a gift to see a conspiracy in everything :D. Or should I say a curse?

14. RoboticEngi

Posts: 1251; Member since: Dec 03, 2014

And what do you call it when you have to defend your brand in every single post here on iphonearena? And with the amount of time you spend here you can't be having a real job, so who gives a s**t about your graduation.

8. ibend

Posts: 6747; Member since: Sep 30, 2014

"deformed iPhone in front of me and said ‘My phone isn't working'." maybe its techrax :-/

23. legiloca

Posts: 1676; Member since: Nov 11, 2014

or Gizmoslip :D

10. nctx77

Posts: 2540; Member since: Sep 03, 2013

Why would someone leave you ask? They probably finished school and was ready to move on to a career.

16. evagoras01

Posts: 2; Member since: Jun 10, 2016

to say the truth, they are just sellers. I mean they dont do anything except selling apple products. Why the wages should be higher ?

18. legiloca

Posts: 1676; Member since: Nov 11, 2014

In other news, here in the UAE, Apple Store employees at the Mall of the Emirates are giving FREE summer camp to kids aged 4 (I think) until 12 years old :)

* Some comments have been hidden, because they don't meet the discussions rules.

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