T-Mobile quantifies which unlimited 4G LTE customers are in risk of getting throttled

T-Mobile quantifies which unlimited 4G LTE customers are in risk of getting throttled
T-Mobile has recently cleared up its policy toward the throttling of its unlimited 4G LTE subscribers. Those who use more than 21GB of data in a billing month can find their browsing speed throttled to as low as 1Mbps in situations where network traffic is congested. Previously, T-Mobile said that it would throttle the top 3% of unlimited 4G LTE data users when its pipeline was crowded.

But the truth is that T-Mobile hasn't changed its policy at all. It merely has quantified the amount of data use that would put customers in danger of being throttled. It is a lot easier to monitor how much data you've used in a month than it is to figure out if you are in the top 3% of the carrier's data users. As T-Mobile says, this threshold changes every quarter. For this quarter, usage of more than 21GB of data puts you in the top 3% of the operator's data users.


By stating that the policy is being done to manage its network's performance, T-Mobile is not considered to be breaking any net neutrality rules. The FCC allows the throttling to take place as long as it not done as a "business practice." On the other hand, Sprint ended the very same practice of throttling heavy data users using congested networks once the net neutrality rules were passed.

source: T-Mobile, TmoNews via FierceWireless

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27 Comments

1. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Well there goes T-Mobile following AT&T and Verizon.

2. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Good thing They're doing it now because if they would have done it while I was still with them I would have been throttled on the third day of the cycle lmao.

5. marorun

Posts: 5029; Member since: Mar 30, 2015

21 gb in 3 days? no internet at home? downloading torrent on your phone? Because i do about 600 gb per month on my landline internet at home and i do this all day long...

9. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Yeah I have Comcast at home. 100mbps+ speeds. I streamed Netlfix, Pandora, YouTube and SoundCloud over LTE everyday when I wasn't at home. You don't want to see how many gigs I use a month from Comcast.....

10. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

lmaooo

21. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

sounds like what I use. Netflix is on nearly 24/7 on 3 devices nearly all the time. Music, games, 9 pc's. I hit about 35GB on my phone too, never seen throttle but our area doesn't have congestion.

17. waddup121 unregistered

Uh oh!

3. theguy2345

Posts: 1216; Member since: Jun 24, 2014

They should stop calling it unlimited, because it isn't. This is crap, and the carriers are trying to redefine the meaning of unlimited.

4. thxultra

Posts: 445; Member since: Oct 16, 2014

Have to agree with you they call the other plans 1gb 4gb etc this should be called 21gb. Call it what it is. I have been a happy T-mobile customer but this is very verizon and AT&T like

6. marorun

Posts: 5029; Member since: Mar 30, 2015

They need to tell the truth. Unlimited connection with limited speed after 21 gb. ( would still be a nice deal )

11. theguy2345

Posts: 1216; Member since: Jun 24, 2014

That's the thing. After you reach the cap on T-Mo, the speed goes down. The entire point of the unlimited plan is to keep that high speed data. This just makes it a 21 gig plan.

12. trublackrose

Posts: 45; Member since: Apr 14, 2015

They do say its Unlimited Data. Not Unlimited Speeds.

13. theguy2345

Posts: 1216; Member since: Jun 24, 2014

Than all their plans are unlimited data. Read the comment just above yours.

15. theguy2345

Posts: 1216; Member since: Jun 24, 2014

*then, sorry wrong spelling.

14. Salazzi

Posts: 537; Member since: Feb 17, 2014

No. All their plans are unlimited data. The "unlimited" plan, is for "unlimited high speed data). In other words, unlimited speeds.

22. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Not unlimited speeds. They never guarantee speeds of max. Anything over 1Mb/s is defined as 4G connection for them. So if your used to 50Mb/s and all of a sudden I see 1Mb/s, they are fulfilling their duty.

26. Salazzi

Posts: 537; Member since: Feb 17, 2014

Yes, unlimited speeds. John Legere himself said a few months back that it's "unthrottled, use all the speed you want".

27. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

You cannot control speed, if that was the case you could sue for low speeds, in which you really cant unless you were untold about it, and T-Mobile has ALWAYS had this practice in place. It is why some areas of NY get 7Mb/s and I get 50Mb/s on LTE.

7. fyah_king unregistered

Yep, they did this to me. I called customer service because my speed was less than 1mbps. It only lasted for a couple of hours then it's back to normal.

8. Commentator

Posts: 3722; Member since: Aug 16, 2011

8GB 8 days into my cycle. I guess I'll just have to hope that the bottom 97% pick up the pace...

16. boomsauce55

Posts: 9; Member since: Nov 06, 2013

Are congested cell sites really a problem? Because if they aren't, then it sounds like people are complaining just to complain. I've used anywhere from 8 to 40ish gigs a month and have never had throttling issues. If people are really having issues in a congested area with throttling data id love to hear what's going on.

19. Crispin_Gatieza

Posts: 3122; Member since: Jan 23, 2014

I live in Miami and getting more than 4 megs of D/L speed means you're under a tower at 4AM on a Wednesday. Congestion in major metro areas is a real problem, it's not imagined. AT&T and Sprint are the worst while Verizon is so-so.

23. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

I do see it from customers, usually it lasts about an hour or two. Of course like all customers it happens at the "WORST" time in the world "EVER".

18. donphone

Posts: 64; Member since: Oct 20, 2013

And so the truth comes out... I've had my suspicions I was being throttled, except in my case I've experience it at around 15gb; los angeles area. Speeds would drop to below 1Mbps.

24. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

LA area is under going major modernization recently. To the point it is still going on, so that is probably most of your issues until they are done. Just as an example, looking at the map, where Santa Monica Fwy and I-10 meet, there is about 20 towers in a 1 mile radius, and 12 are undergoing modernization. Meaning offloading and congestion till they are done. This is throughout LA, I just used that particular region of my cell map.

20. tonyv13

Posts: 113; Member since: Jun 07, 2015

21gb per line?? because i have 3 lines with unlimited and 21gb are done in less 2 weeks if i add them up ..

25. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

all data is per line, nothing is shared on TMO

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