Swamped by deletions, Uber moves to automate the process

Swamped by deletions, Uber moves to automate the process
Whether you believe that Uber got itself into its current predicament by failing to support immigration ban protests at JFK, or that it is unfairly being singled out for its normal business practices, the #DeleteUber movement continues in full force. Of course, it also didn't help that the CEO of the ride-sharing company is considered to be a Trump supporter because of his membership on a team that advises the president on business matters. Additionally, Uber's top rival Lyft promised a four-year donation totaling $1 million to the ACLU.Adding to this Perfect Storm of events, Uber CEO Travis Kendrick's Facebook post against the ban was absolutely lukewarm when compared to the blistering messages that other tech leaders posted.

The result is the #DeleteUber movement that has pushed the Lyft app to fourth place on the App Store chart that measures the popularity of free apps in the store. Uber users have been deleting the app at such a rapid pace that Uber has had to automate these requests. Previously, the company had workers manually handle the deletion of each account which slowed down the entire process. The ride-sharing giant also added a password check for safety reasons.

As part of Uber's damage control, it has bared its teeth a little more with a statement about the immigration ban that says, "It’s unjust, wrong and against everything we stand for as a company." In addition, Uber is going to start a $3 million fund to help its drivers financially affected by the ban. Whether this will be enough to stop the bleeding is unknown at the moment.


We wouldn't be surprised to see many of those who deleted Uber this week, re-install the app the next time they need a ride.

source: NYTimes

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17 Comments

1. Bankz

Posts: 2550; Member since: Apr 08, 2016

What a mess! They probably can't unf**k the damage now.

2. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

Go to southeast Asia, they will say Uber is a saviors. Only dumb people delete Uber #firstworldproblem

6. zenun12

Posts: 205; Member since: Oct 31, 2016

We have GrabTaxi for that. Grab is more reliable in the Philippines compared to Uber(which has less coverage than Grab)

17. Andrewtst

Posts: 697; Member since: Jan 25, 2009

Uber in my country is out of control already, they no longer check driver details, everyone can be a driver, and recently they is some gangster like Uber driver. Also the Uber now anytime surcharge, the surcharge already make it far expensive than Taxi sometimes.. Thanks Malaysia got another better alternative - Grab.

3. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

Never used it. Never will. Not because of the Ban. Just not interested.

8. j_grouchy

Posts: 187; Member since: Nov 08, 2016

I wasn't either, until my flight from London came in hours late and I just wanted to get home without spending $50 on a taxi. I was in the car within 3 minutes of requesting a ride, home 15 minutes later and only spend $17. I'm sold on Uber. I'm not a boycott kinda guy.

12. McLTE

Posts: 922; Member since: Oct 18, 2011

I said the same thing - until my trip to Moscow. Taxi from the Airport to my hotel in the city center - $168 US dollars. Uber from the same hotel to the Airport - $13 US dollars. Taxi from one airport terminal around the runway to maintenance facility on the other side (about 20mins with heavy traffic) $60 US dollars. Uber - $4 US dollars. Was enough to convert me!

4. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Lol open safespaces for those people cause they are clearly hurt

5. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

Their tears literally caused sea level rise.

11. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Yep, salt is getting cheaper everyday haha

7. spasticpat

Posts: 113; Member since: Dec 18, 2012

I'm not. Trump supporter but I won't stop using Uber. Just because the CEO might support him or offend some people, that doesn't mean the everyday drivers should suffer when they're just trying to make a living.

9. Truth

Posts: 62; Member since: Jul 15, 2009

Everyday drivers don't suffer. Drivers typically drive for both Lyft and Uber. Lyft pays more so this is just more incentive.

14. Awalker

Posts: 1986; Member since: Aug 15, 2013

Lyft or public transportation. I've started taking the bus to work.

10. Truth

Posts: 62; Member since: Jul 15, 2009

When you choose to chase profits and market share at the detriment of an entire religion then this is karma at work. Uber could have said we'll cover all rides from the airport, but instead they said they'll lower prices to get all the rides. Uber has never been a company for it's drivers. They only chase profit and power. Remember God Mode that the CEO had? Karma at work.

13. YoureAnIdiot

Posts: 1; Member since: Feb 01, 2017

Lol You're an idiot. Created an account just to reply to your blatant misinformation. Uber removed 'surge pricing' as not to capitalize on the protest (surge pricing means uBer makes MORE MONEY from the protests, not less). It's fine not to know what you're talking about, just don't spread that poisonous misinformation onto other 'headline only' readers.

15. Awalker

Posts: 1986; Member since: Aug 15, 2013

What they did was cross the picket line. They should have told their drivers to stay away.

16. Truth

Posts: 62; Member since: Jul 15, 2009

So Uber made no money during this? Uber did not garner any press from this? You are short sighted in your view of how to run a business. They took an opportunity to push there service. Taking away surge pricing only makes their service more available during this time. You are just a simpleton and an idiot. It is ok. Inbred people like your don't think critically.

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