Starting April 17th, Verizon will charge customers $10 to suspend a line voluntarily
The $10 rate is per line and can be prorated. During a 12-month rolling period, a customer can use the reduced access rate plan for no more than 90-days. Upgrade dates and service contracts are extended by the number of days that the account is suspended for. Verizon admits in the memo that adding a $10 monthly rate helps Big Red recover lost service revenue.
The carrier says that its customers will now have two billing options for suspended accounts: full billing or the reduced $10 rate. If a phone is lost or stolen, and the customer hasn't used the reduced access rate during the last 12 rolling months, he/she will be allowed to suspend their account without any billing for 30-days.
Verizon has even written a script for reps to read to customers under the heading of "positioning." You can check it all out by clicking on the slideshow below!
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