Starting April 17th, Verizon will charge customers $10 to suspend a line voluntarily

Starting April 17th, Verizon will charge customers $10 to suspend a line voluntarily
One of our loyal PhoneArena readers has sent us a leaked Verizon menu that is meant for the eyes of Verizon reps only. The memo relates to the company's decision to make some changes to how it handles accounts that have been voluntarily suspended. According to the memo, starting on April 17th, users can no longer choose to suspend their account without billing. Instead, they will be allowed to sign up for a reduced access rate option for $10 per month.

The $10 rate is per line and can be prorated. During a 12-month rolling period, a customer can use the reduced access rate plan for no more than 90-days. Upgrade dates and service contracts are extended by the number of days that the account is suspended for. Verizon admits in the memo that adding a $10 monthly rate helps Big Red recover lost service revenue.

The carrier says that its customers will now have two billing options for suspended accounts: full billing or the reduced $10 rate. If a phone is lost or stolen, and the customer hasn't used the reduced access rate during the last 12 rolling months, he/she will be allowed to suspend their account without any billing for 30-days.

Verizon has even written a script for reps to read to customers under the heading of "positioning." You can check it all out by clicking on the slideshow below!


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19 Comments

1. bambamboogy02

Posts: 834; Member since: Jun 23, 2012

What lost revenue? The contract length gets extended the amount of time suspended. This is a d*ck move VZW.

6. tacarat

Posts: 852; Member since: Apr 22, 2013

The contract gets extended for the amount of time it's suspended? Where's that information from? I know a line suspension on AT&T didn't extend the contract any.

8. sgtdisturbed47

Posts: 960; Member since: Feb 02, 2012

That's how they've been doing it for years.

10. tacarat

Posts: 852; Member since: Apr 22, 2013

Verizon has? Crappy. I helped a few folks out at AT&T do it for up to 6 months, no change on the contract dates. That's a big deal for customers who used to want to upgrade when they got back from a long trip.

12. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

I know it's the case because we had to suspend a line for a month. The contract end date was pushed back one month. So while you didn't have to pay during that period, what you essentially did was defer the payment. What I'd like to know is if this new policy also includes extending the contract. If it doesn't, that could actually be beneficial to the customer. Say you have someone on a share plan leave and you want to keep the number. You pay $10 a month to basically hold the line but don't extend your contract. If the monthly amount per line was $30, you'd actually save $20 a month. But, knowing Verizon as I have (customer since 2000) I would guess it won't be beneficial to the customer. They stopped with that around 2011 when they axed 1 year contracts, annual upgrades, the VIP program, and unlimited data. Anymore it seems to be a test to see how much they can take away while increasing what they charge. Since my only other option is AT&T, it's like a choice between being dipped in a pool of acid or a pool of lava.

17. downphoenix

Posts: 3165; Member since: Jun 19, 2010

Im sure it will be the $10 plus any phone charge they have. So they wont be paying for service but the $10 instead and their phone installments will still be charged too.

14. bambamboogy02

Posts: 834; Member since: Jun 23, 2012

Suspended with out payment, always extended the contract for length of suspension. That option is no going away and being replaced with this garbage, still have to pay monthly and extend the contract time.

2. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So glad I left VZW. If I suspect do service I shouldn't pay anything. After all its not being used. No way I'm coming back to.this crap. Screw you VZW.

7. tacarat

Posts: 852; Member since: Apr 22, 2013

It's being held for you at a discounted rate. If you want it not used and to not pay for it that's called "cancellation". In the real world, say, a mortgage payment or rental agreement, if you don't sleep in the place you still have to pay the regular rate. Complaining when you're getting a benefit they didn't need to provide. Lame.

3. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

Effing crooks at VZW and the Death Star.

4. Pitrich

Posts: 239; Member since: Apr 13, 2016

I mean there network isn't that much better. If you live in the country and have absolutely no other choice I understand but for anybody who lives inside of any metropolitan area I don't know why they continue to put up with Verizons bs and stuff they just don't have anything to offer the customers except for high prices

5. dodger

Posts: 28; Member since: Jun 03, 2014

Verizon... Blow Me !

9. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

Thanks Verizon... You're making it just that much easier to give Project Fi a shot at the end of this contract.

11. kaintae

Posts: 98; Member since: Dec 14, 2011

How soon until AT&T follows suit?

13. trublackrose

Posts: 45; Member since: Apr 14, 2015

AT&T already offers a reduced rate suspension for 10$ a month, up to 6 months in 1 rolling 12 month period. It does not extend Contracts, and does not remove/reduce the cost of Installment payments.

16. ssanders2k7

Posts: 40; Member since: Feb 25, 2010

Poor Verizon needs money! :p

18. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Just wait until VoLTE gets fully implemented.

19. gub34

Posts: 1; Member since: Apr 20, 2016

FYI, Verizon's new policy is to only discount the line access charge. You still get billed for data plans, messaging, and any additional features even if you suspend the line. I just tried to suspend two lines on my family plan, and they couldn't give me the discounted rate, because the $9.99 line access is lower than the $10 they charge per month for suspended accounts. I was expecting data and messaging charges to be included, but the rep told me that's not the case under the new policy. Really getting tired of Verizon constantly making changes to their plans and policies, especially when none of them benefit the customer.

* Some comments have been hidden, because they don't meet the discussions rules.

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