Sprint closing 150 repair and service centers, 55 underperforming retail locations

Sprint closing 150 repair and service centers, 55 underperforming retail locations
Sprint is in the process of laying off 1850 employees and closing 205 under-performing stores and repair centers. Of those receiving pink slips from the nation's third largest carrier, 330 are technicians. 150 repair and service centers throughout the U.S. are being shuttered while 55 of the stores being padlocked are considered underperforming.

Sprint is letting technicians go and is closing service centers because of customers "growing familiarity with smartphones," according to a Sprint spokeswoman. She also said that thanks to simpler rate plans, customers do not need to call service centers as much as they used to. As a result, 550 call center employees, including 400 in Orlando, are being let go. Call centers in Sacramento, Calif.; Elmsford, N.Y.; and Overland Park, Kansas are being closed resulting in the loss of 550 jobs. Overall, 40,000 people are employed by the carrier.

While Sprint is owned now by Japanese telecommunications company SoftBank, Sprint still had a huge loss of $1.62 billion in the fourth quarter. Despite the pink sips, SoftBank and Sprint are still considering a bid for T-Mobile. Currently, SoftBank and Sprint executives are trying to come up with a deal that would satisfy U.S. regulators.

source: Star-Telegram via CNET, AndroidCentral

UPDATE: One of our loyal readers is telling us that of the 205 stores originally reported to be closing, 150 repair and service centers are being shuttered and 55 service centers inside a Sprint retail store are also closing. The 55 stores themselves are actually staying open.

Thanks, Anonymous Tipster!



1. fanboy1974

Posts: 1345; Member since: Nov 12, 2011

And they want to buy T-mobile?

13. Slammer

Posts: 1515; Member since: Jun 03, 2010

Yes. They do. John B.

2. Lt.Green

Posts: 397; Member since: Mar 13, 2014

Sprint letting go of their US based call centers while keeping the outsourced ones. I feel bad for the Americans.

18. bn2377

Posts: 1; Member since: May 16, 2014

As an employee of an outsourced call center in the US that is losing it's Sprint contract due to some of these cutbacks and the possibility of being laid off in July. I can assure you. Sprint IS closing call centers. I hear almost daily how a customer is happy to get an ENGLISH speaking tech support rep. I understand this is the call center environment, contracts come and go. I harbour no ill will towards Sprint, however knowing how poor Sprints coverage is, i'll gladly stick with my current carrier. Sprint should think about stopping it's sponsoring of NASCAR and other major sponsorships and get it's network upgraded ASAP. I see people having coverage issues daily and people are getting upset when they are told there's no ETA on their towers (if the eta's are 90+ days out we're not allowed to give ETA's).Even in our building Sprint employees/customers end up roaming, so we do understand the poor coverage. I've enjoyed working on the Sprint contract while we've had it, helping customers IS our job and providing the best customer service. It's upsetting to hear people complain about Philippines customer service and knowing first hand the issues there (all calls transferred to us are supposed to be warm transfers and daily recieve cold transferred customers that are PO'd because they were transferred to us without customers or our knowledge). Hopefully we'll get a contract that the company is ACTUALLY concerned about it's customer exp.

3. threeline

Posts: 316; Member since: Sep 11, 2011

Figures sprint! This company sucks all the way around! There actions rarely make sense from network choices to failed marketing schemes.

10. lsutigers

Posts: 832; Member since: Mar 08, 2009

The wild spread of misinformation. Sprint is NOT closing it's US based call centers in favor of outsourcing. They are closing underperforming stores and some service centers while other US based call centers will remain open. Not defending any US based company that does this but when TMO / Verizon or AT&T do it, it's ok? Dude, the sad reality is this happens all the time in the world or capitalism, unfortunately. I hope these employees get a decent severance package.

15. DonkeySauce

Posts: 194; Member since: Dec 03, 2011

This article makes it sound much worse than it is. The reality is that many of the service centers being "closed" are simply 1 or 2 techs that work in a low traffic store. They are just stopping the repairs in those particular locations and many of the techs are just moving to another store.

17. DonkeySauce

Posts: 194; Member since: Dec 03, 2011

....And, additionally, fewer repair technicians are required now. Several years back, most people had flip phones and phones with moving parts that kept repair centers busy replacing parts, etc.. Now all of the phones are pretty much single part slabs with few modular parts that can be replaced outside of a refurbishing facility, so there's a lot less work for in-store techs to do.

16. DonkeySauce

Posts: 194; Member since: Dec 03, 2011


4. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Whatever happened to that Sprint/Federal Government fight they got us all hyped about?

5. youlookfoolish

Posts: 193; Member since: Dec 14, 2012

Nice. I am proud to say I learned to take care of myself. Most Sprint company owned repair centers were useless anyways. Most basic service functions including diagnostic can be done from your handset. And if you had damage like a cracked screen they would direct you to Asurion anyways. Only Preferred retailers (Sprint authorized dealers) have service and repair worth a penny. Most wireless companies don't offer any service at all. Verizon took it out of their retail, AT&T has laughable regional centers for exchange, and when I left T-Mobile they would replace certain models in store with refurbished and who knows if they still even do that.

6. kabukijoe

Posts: 102; Member since: Mar 06, 2010

I bet the millionaires at the top are still making millions per year. It just wouldn't be fair if they took a cut in pay...

7. corporateJP

Posts: 2458; Member since: Nov 28, 2009

^This. If Son wanted to do himself a favor and make more money, he should release Hesse and the entire board, whose bad decisions dating back at least a decade, have pigeon-holed this company.

8. eman99

Posts: 410; Member since: Aug 03, 2010

Not surprised at all maybe if they listen to thier customers and turn on more lte ,I really don't know what their thinking they should just sell out

9. downphoenix

Posts: 3165; Member since: Jun 19, 2010

I hope they were at least smart enough to close redundant centers, and not close a center where it is more than 20 miles away from the closest store to that. But knowing them...

11. Slammer

Posts: 1515; Member since: Jun 03, 2010

So Verizon is consolidating and closing call centers that will affect 5200 jobs, it is ok because Verizon is good. But, Sprint closes call centers and affects less jobs, Sprint is bad? No one wants to see people lose their jobs. It sucks. But, picking on Sprint just because it's Sprint, really shows the mentality of people. The company is under new ownership and cleaning house. This was bound to happen. Just as AT&T and Verizon have done. Really people. Read the news before making misinformed judgements. John B.

12. youlookfoolish

Posts: 193; Member since: Dec 14, 2012

Most of these DUMMIES are totally clueless. I love the DUMMY who complained about Hesse and decades of bad decisions. Hesse became CEO in 2007 well after the Nextel disaster, ETC. Most of the morons that comment on these threads are T-Mobile trolls who feel personal slight that their company is terrible.

14. Formeremployee123

Posts: 1; Member since: Mar 24, 2014

From a former LD Network Engineer. Before Hesse and Hesse aboard late 90s to 2009 We LD employees were proud of our Network, our talent Creativity and our 1# Phones. Their was no Verizon only Bell Atlantic and NE Tele. We helped build the best network backbone for LD and our Cellular side. We were trusted high stock Best Team proven in America. When Hesse came on all he did Was pipe push trying aquiring Nextel. Nextel was a great company with great phones. KC board thought the buy out merger of Nextel push talk with CDMA combined was the next Gen phones. Every LD Sprint employee pleaded No, its a bad decision. We ended with Arrogant Hesse Dismanteling Nextels switches into our Network Then Hesse forced Ericsson merger. All that was 2 years planned dismanteling of our proven LD Into liquidation to India by scripting and automation. In end over 8000 LD employees Lost their Jobs. So next time you call for Tech help wether Phone tablet or T1 to DS3 You have a employee in India with a script Of what say do, zero knowledge. Sprint Board destroyed the finest Network and employee base by greed. Need to Fire Hesse and do so fast.

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