Sprint CEO says nobody will remember the Galaxy Note 7 recall in six months

Sprint CEO says nobody will remember the Galaxy Note 7 recall in six months
In a Fortune interview, U.S. carrier Sprint CEO Marcelo Claure shared an optimistic view over Samsung's Galaxy Note 7 recall situation – a hot topic in the media and consumer space. As the carrier is beginning to send replacement units from this week, Claure says that "six months from now, nobody will remember that there was a Note 7 recall." That's a rather big statement, considering nearly 100 customers in the U.S. alone have suffered accidents, burns and property damage (such as vehicles set on fire) due to units exploding while charging.

According to Claure, getting Sprint subscribers to return their Note 7 handsets for replacement has been a challenge, as "consumers have a way of going about their business" and don't necessarily see the danger until an accident happens, or the media reports one loudly enough. That's why Sprint is trying text messages and direct appeals to get customers to hand over their recalled devices.

Analysts estimate that the Note 7 recall, caused by faulty battery cells in around 2.5 million devices shipped, will cause a revenue loss between 1 to 5 billion dollars for Samsung. Some went on to suggest that the company might look into releasing its next Galaxy S flagship smartphone earlier than expected in order to bring back positive attention to the brand and get a head-start on sales early next year. This remains within the realm of speculation for now, although it's certainly a logical possibility.

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source: Fortune

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26 Comments

1. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Wrong. Samsung haters and trolls will remember it forever. Also that guy who got his Jeep burnt to a crisp.

4. Clars123

Posts: 1076; Member since: Mar 16, 2015

which according to the investigation isnt directly linked to the Note7..I sense insurance fraudhttp://www.sammobile.com/2016/09/20/st-petersburg-fire-rescue-finds-no-link-between-galaxy-note-7-and-jeep-explosion/

8. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Okay, only the Samsung haters and trolls will remember it.

9. No_Sammy_No_Gimmicks

Posts: 147; Member since: Jun 10, 2015

C'mon, this does not anyhow absolve Samsung. It just says there is no proof beyond reasonable doubt since, there are other potential areas that could have caused the fire. We are talking about a motor vehicle here. But on balance of probabilities, the most probable cause is Samsung Nuke 7.

18. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

C'mon, you're an obvious Samsung hater judging by your username, therefore any comment you made about Samsung wont be taken seriously by anyone.

24. tedkord

Posts: 17198; Member since: Jun 17, 2009

Cars catch fire all the time. It's not the most probable cause, and likely isn't since they can see from burn patterns where a fire started, and if it were then phone, it would have started where it was sitting.

11. SayMobile

Posts: 156; Member since: Jan 29, 2014

True. Also PA will also not allow us to forget it until the Note 9 comes

17. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

I still remember that time Arnold said, "Get yo ass to Mars."

2. ibend

Posts: 6747; Member since: Sep 30, 2014

what recall?

20. iFlasher

Posts: 30; Member since: Dec 09, 2014

The one that happened after millions of people purchased a defective phone and yet no all know that they have a dangerous phone in his hands.

3. Hallyu

Posts: 790; Member since: Jul 21, 2015

Disgusting Apple's puppet, please rename your ugly site to "iPhonearena.com"

5. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Reporting current phone news stories, those evil bastards!

7. Arch_Fiend

Posts: 3948; Member since: Oct 03, 2015

A lot of news isn't relevant but that doesn't mean you shouldn't report everything that you possibly can about the news you promise to bring people and in PA's case it is tech with a focus on mobile devices.

23. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

True, problem is, they skip the news when it puts their precious iDevices to shame. Recent example; tipped them on the S7/Note 7 debunking their naive claim of the iPhone 7+'s camera being "revolutionary" ( https://youtu.be/seSJvwF68-0 ), still no news about that...

6. Arch_Fiend

Posts: 3948; Member since: Oct 03, 2015

That's just stupid to say, why would the people who had their phones blow up on them not remember it happening and as a result also forget the recall, lol its quite the opposite if you ask me.

10. trojan_horse

Posts: 5868; Member since: May 06, 2016

I guess Sprint's CEO said "nobody" will remember the Note7 battery issue in reference to the majority of consumers; it wasn't just to those people who had their phones blown up on them.

12. ReticentHamster

Posts: 153; Member since: Jan 19, 2015

As far as the general population goes, I wouldn't be surprised if his statement turned out true. For example: anyone remember the BP oil spill in the Gulf if Mexico? Yeah. Exactly.

13. llk171

Posts: 95; Member since: Mar 31, 2013

He's got the same rationale for Sprint, which is why the carrier is ranked dead last. They went from being #3 to an absolute joke.

14. yyzamin

Posts: 380; Member since: Aug 26, 2015

Of course everyone who reads tech sites will remember, anyone who has caught a plane in the last couple weeks would remember the announcement that you cannot turn on your Galaxy Note 7 for the duration of the flight. That being said I use an iPhone and I will remember. That's not a criticism of Samsung, that's a compliment. I would like to think if the same issue occured with the release of an iPhone that Apple would be as proactive as Samsung and recall them. If there was a similar issue with One Plus or another cheap Chinese OEM you'd bet your bottom dollar they would try sweep it under the rug...

25. tedkord

Posts: 17198; Member since: Jun 17, 2009

People will remember, but he's saying that it won't harm Samsung sales in the long term.

15. jeroome86

Posts: 2314; Member since: Apr 12, 2012

People will remember but Samsung can restore faith too. People still remember Bendgate and attenagate. Also the Xbox360 RROD.

21. TerryTerius unregistered

Those people are usually the same ones that frequent sites like this. As far as the general populace goes? I doubt it. Which is kind of a shame, because large companies are rarely truly punished for their mistakes.

16. mclifford81

Posts: 82; Member since: Jan 26, 2010

I think he meant to say no one will remember sprint in six months.

19. jsjammu77

Posts: 24; Member since: Oct 19, 2014

"No one will remember" really? except for the people who were burnt by the phone.

22. TerryTerius unregistered

Of course they will. But you can have that happen to 1000 people and that still wouldn't be very many.

26. tedkord

Posts: 17198; Member since: Jun 17, 2009

He's talking about the effect on Samsung phone sales and the general population. And, he's right.

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