Some (many?) Google Nexus 5X units have touchscreen issues when charging

Some (many?) Google Nexus 5X units have touchscreen issues when charging
Google Nexus 5X users are reporting that the smartphone has a pesky problem when it's charged with the USB Type-C charger and cable that are included in the retail box: the handset's touchscreen can often become laggy, or unresponsive.

According to discussions over at the Google Nexus Help Forums, Reddit and XDA, it seems that the problem isn't the touchscreen itself, but the fact that the charger that the Nexus 5X comes with has a plastic-made grounding pin, instead of a metal-made one.

When the 5X is charged with a USB Type-A to USB Type-C charger, everything works fine (however, in this case, the handset won't be charged as fast as with a genuine USB Type-C cable).

It appears that most of the Nexus 5X units affected by the problem are manufactured in September, though some owners of units manufactured in October are also complaining about this. You can check the month when your Nexus 5X was manufactured by looking at its retail box and searching for the serial number (S/N): if it starts with 509 it means it's from September, 510 means it's from October, and 511 means it's from November (obviously, 5 is the manufacturing year - 2015 - while the other two digits represent the month).

We must mention that we haven't noticed any issues related to touchscreen responsiveness when charging our own Google Nexus 5X, which is manufactured in October. Do you have a Nexus 5X? If yes, have you encountered any problems when charging it with the original charger?


sources: Google Nexus Help Forums (1, 2), Reddit, XDA Forums

Related phones

Nexus 5X
  • Display 5.2" 1080 x 1920 pixels
  • Camera 12.3 MP / 5 MP front
  • Processor Qualcomm Snapdragon 808, Hexa-core, 1800 MHz
  • Storage 32 GB
  • Battery 2700 mAh(20h talk time)

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27 Comments

1. phonehome

Posts: 812; Member since: Dec 19, 2014

Largely why I only stick with mainstream phones (Apple and Samsung still only at this point in time). They test and sell so many, that the bugs are more likely to be rectified before getting to consumers' hands.

3. Wiencon

Posts: 2278; Member since: Aug 06, 2014

Same here, I don't mind spending more money to be sure everything will work as expected, I'm not so eager about buying all those chinese phones because it probably would be pain in the ass to repair it and who knows how will they work after few months. After 4 years my 4S still doesn't have any hardware problems, all ports work, screen works, none of buttons is loose. I faced those problems with other phones, mostly from Sony and LG but never with Apple. My last Samsung is 6 years old so I have no opinion on them

13. Finalflash

Posts: 4062; Member since: Jul 23, 2013

Lol how do you fanboys keep one upping your own stupidity every time?

16. Astonvan

Posts: 237; Member since: Aug 14, 2015

No Way!! LG and sony are as reliable as samsung :p

12. Penhoat

Posts: 20; Member since: Oct 05, 2015

Yeah cause recently there haven't been any major issues with Samsung's and Apple phones right...? Oh well yes there actually have been, how about that! Apple: Bendgate, defect 6+ camera's Samsung: Note 5 stylus permanently damaging phone

14. Hallyu

Posts: 790; Member since: Jul 21, 2015

"Note 5 stylus permanently damaging phone" Oh yeah? How is that Samsung fault? Blame your lack of Of intelligence or your carelessness because weird doings wouldn't always go as you thought it would. That said, move on there are slot of thing to discuss, enough with that Pengate bull crap.

2. zeeBomb

Posts: 2318; Member since: Aug 14, 2014

I bet Benson Leung was a little too lenient with Google's stock chargers eh? Haha!

4. QWERTYphone

Posts: 654; Member since: Sep 22, 2014

Phones with REMOVABLE BATTERIES never need to be plugged into a wall. THIS is just ONE of the reasons that only an idiot buys a phone without a removable battery.

5. Subie

Posts: 2274; Member since: Aug 01, 2015

No need for name calling just because you prefer something that someone else might not!

7. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Don't mind him, he doesn't even know what personal preference means, he's that stupid

9. QWERTYphone

Posts: 654; Member since: Sep 22, 2014

Anyone with Subaru as their screen name is embarrassment to car and tech guys. Buy a real car, child.

11. Subie

Posts: 2274; Member since: Aug 01, 2015

1. Please explain to all on this site what a real car is. 2. I currently use a phone with a removable battery but never take it out to charge. 3. I'm impressed you actually put together a sentence other then BLANK + BLANK = Fail. Good boy QWERTYphone!

17. combatmedic870

Posts: 982; Member since: Sep 02, 2015

As a Subaru enthusiast. I like your avatar and screen name! Dark gray 2009 Outback XT 6 speed, full STI upgraded(tranny w/ short shift, rear diff, calipers, turbo). Her name is Subrina!

20. Subie

Posts: 2274; Member since: Aug 01, 2015

Wow, sounds like a performer. Probably a sleeper too :)

23. combatmedic870

Posts: 982; Member since: Sep 02, 2015

Yeah! Needed for the higher altitudes in Oregon. N/A engines loose too much power. I have around 275 whp @18psi. Put a front mounted inter cooler and a new hood without the scoop. Definitely a sleeper. A lot of mods though. I'll have it till it dies, bought it new!

26. QWERTYphone

Posts: 654; Member since: Sep 22, 2014

CombatMedic- I stand corrected. For those in high altitudes, a turbo Subaru actually does makes sense for a cheap beater car. I had a Honda when I was a broke student. But, I would NEVER brag about them, or make HONDA MY AVATAR. Subaru as an avatar is cheesy.

25. QWERTYphone

Posts: 654; Member since: Sep 22, 2014

My Corvette is a real car. So are all 1997+ Corvettes, 2004+ Infinit G sedans, etc are REAL cars. Subaru are pathetic cars.

21. DnB925Art

Posts: 1167; Member since: May 23, 2013

Um, you forgot wireless charging. S5, S6/Edge/+, Note 6, Nexus 4, 5, 6, and many others without removable batteries don't need to be plugged into a wall (directly) either. The fact that this feature was removed from the Nexus 5X and 6P was one of the reasons why I didn't consider it. Once you go wireless charging, especially with the Note 5/Edge 6+ which has fast wireless charging, you gotta have it on your future phones. To me, it's not a gimmick.

24. tedkord

Posts: 17093; Member since: Jun 17, 2009

But the batteries do, so what's the difference?

6. Chuck007

Posts: 1409; Member since: Mar 02, 2014

My new Nexus 5x was manufactured in October and it's touchscreen becomes less responsive while charging. Doesn't bother me though.

8. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

It happens to all phones with capacitive charging when using leaky cheap chargers. So the problem here is the charger, not the phone.

10. Astonvan

Posts: 237; Member since: Aug 14, 2015

I dont know if this true but if it is this year too bad for nexus...facing too many issues

15. Hallyu

Posts: 790; Member since: Jul 21, 2015

It's a foolish decision by google to abandon LG as the primary maker. Yeah they want cheap material, ugly design , sub-par hardware and they finally got it, and it's Google's choice, not LG's so do not bring LG into this issue!

18. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Same problem here, I just returned it a few days ago. Going back to my Moto X pure.

19. Hexa-core

Posts: 2131; Member since: Aug 11, 2015

No phone can be 100% perfect. but Moto XP sucks, hands down!

22. KidAndroid

Posts: 39; Member since: Nov 04, 2014

Considering you shouldn't be using your device while it's plugged in it shouldn't be a real issue

27. tokuzumi

Posts: 1800; Member since: Aug 27, 2009

This reminds me of the HTC Hero/Evo 4G days, where you would need to hold the phone in your hand to use the touchscreen properly. If you just left it on a table, and tried to touch the screen, it sometimes wouldn't register your touch. And a plastic grounding pin? When did plastic become conductive?

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