Some Samsung Galaxy S8/S8+ users are complaining that Sammy is ignoring audio problems on the phones

Some Samsung Galaxy S8/S8+ users are complaining that Sammy is ignoring audio problems on the phones
The latest issue to pop up on the Samsung Galaxy S8 and Samsung Galaxy S8+ is one involving the speakers on the handsets. Some are complaining that the audio is cutting out on their handsets while streaming YouTube videos, playing music, in the middle of games, and more. On Samsung's U.S. community forum, it is theorized that this is a hardware issue involving faulty wiring. Of course, that makes this a sadder tale for those who do have the problem, because a software update is not going to be able to fix it.

Several Galaxy S8 owners found that tapping or pressing hard about two-inches above the speakers will turn the audio back on. Doing it again will turn the speaker off. This would indicate that a connection inside the phone is loose. Over at XDA, some members are having the same issue with their units.

So what does Samsung have to say about this? Samsung is apparently telling those with the problem that it is a software issue and is refusing to exchange affected units for new ones. And while some are annoyed with the company's stand, others have found that rebooting the phone or doing a factory reset fixed the problem, which would seem to dovetail with Sammy's diagnosis.

It really is up to Samsung to make another statement about this issue one way or another. If it is a software issue, say so and let us know if there is an update coming to fix it. If faulty hardware is the problem, live up to it and replace defective units.

No matter how gorgeous a phone may be, if there is a problem with the audio, sales are going to suffer. And if there is an indication that customer service isn't at the level it should be, consumers have plenty of other options to choose from.

source: SamsungCommunity, XDA

Related phones

Galaxy S8
  • Display 5.8" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh(30h talk time)
Galaxy S8+
  • Display 6.2" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh(24h 3G talk time)

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77 Comments

1. Settings

Posts: 2943; Member since: Jul 02, 2014

"Samsung Quality" 3 issues in less than a month. Wow.

3. VasiliS7

Posts: 192; Member since: Jan 10, 2017

What quality phone you own?

6. trojan_horse

Posts: 5868; Member since: May 06, 2016

He probably owns a Nokia 3310, since it's a quality phone which never gets issues!

47. Mxyzptlk unregistered

#Shamesung

10. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Wow, it is VERY surprising that a new phone is having issues. That kind of stuff doesn't happen in this world. /s

15. Settings

Posts: 2943; Member since: Jul 02, 2014

Several issues in a short span of time, of course it doesn't happen anywhere in this world except Samsung.

20. iushnt

Posts: 3060; Member since: Feb 06, 2013

R u sure it doesn't happen anywhere in the world?

25. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Then I guess you have never used other brands, what a tiny world you live in. Try going out of the basement once in a while. If there's something I hate more than blind fanboys, that would be blind haters like you.

41. WPX00

Posts: 509; Member since: Aug 15, 2015

Guess what? They ship millions of phones within the first month or so. Everyone else is lucky to ship a million in two months. With that kind of volume, there are bound to be more reports of device failures.

46. Mxyzptlk unregistered

Don't waste your time trying to explain it to him.

56. sissy246

Posts: 7000; Member since: Mar 04, 2015

It's your dumb azz no one should wast time on.

75. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

As usual, you'll be jockriding anyone until they bash Apple.

48. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

That's a lie. Every iPhone has several issues within days. If you gonna just lie...STFU!!!! The iPhone 7 within days had: Battery life There were tons of complaints around the web over the weekend from people who said that the battery life on their new iPhone 7 or 7 Plus was worse than their comparable 6s model. This may indeed be the case… but only for the first day or two. We already explained why, and you can read all about it right here. No service bug Some users have found that after enabling and disabling airplane mode on their iPhone 7 or iPhone 7 Plus, they see a “no service” message in the upper left corner of the screen and are no longer able to connect to cellular networks. Apple has acknowledged the issue and is working on a fix. If this happens to you in the meantime, power the phone off, remove the SIM, reinsert the SIM and turn the phone back on. EarPod control malfunctions A number of users have complained that the volume controls and action button on the Lightning EarPods stop working after a few minutes of being plugged in. Unplugging them and plugging them back in seems to resolve the issue, though sometimes only temporarily. The good news is that Apple has acknowledged the problem and it says a software fix is coming in an iOS 10 update. Hissgate This is a peculiar one and for the time being, there’s no available fix. Some (many? most?) iPhone 7 Plus units emit a barely audible hissing sound while in use. You can hear it if you place the Apple logo on the back of the phone to your ear and scroll down any screen. While the sound on most phones doesn’t appear to be loud enough to be audible at a reasonable distance, some users report that the hissing actually is much louder when the phone is under a heavy load. http://bgr.com/2016/09/20/iphone-7-problems-issues-how-to-fix/ This article was wrote on Sept 20th...which was days after the iPhone 7 came out. Oh and a iPhone 7 caught fire, just days after it was shipped to a user. http://bgr.com/2016/09/29/iphone-7-exploding-fire-photos/ Catches fire during transit.

54. Settings

Posts: 2943; Member since: Jul 02, 2014

Meh, I dont care much of Apple. You can mention a billion issues, I still wont care. Can you cite some issues of other phones like Moto, Sony, Blackberry or Oppo? Its just a google away.

66. geordie8t1

Posts: 275; Member since: Nov 16, 2015

don't be guilible, all phones have teething issues, BUT, this is not just the S8 models that have the issue, the problem lays within the nougat code i suspect, since the update my S7 edge has random music pausing i have the s8 plus and it also does the same, it isnt the phone, its the software. once there are enough people mention it, there will be an update, no big deal, just a little annoying

74. naturecannon

Posts: 1; Member since: May 11, 2017

If it's a software issue, why is it not happening to EVERY S8 holder?

16. piyath

Posts: 2445; Member since: Mar 23, 2012

I agree! This is a shame. Hardware issues in 2017...lol NEVER heard of it. This proves how Samsung standards have gone down over the past couple of years. There was a time I envied Sammy for their amazing innovations but they've become a gimmicky junk yard now. Meanwhile competition like LG, Oneplus, HTC, Huawei, Google and Motorola are releasing awesome quality products day after day. Samsung is going down, others are going up. Sad...

2. Predict

Posts: 16; Member since: Apr 11, 2017

Sammy...stop making phones..just keep making TVs

23. iushnt

Posts: 3060; Member since: Feb 06, 2013

You are telling this to the market leader in smartphone industry. Quite intelligent you are.

4. GeorgeAF

Posts: 85; Member since: Feb 25, 2014

Meanwhile I am enjoying my beastly Galaxy S8+ with zero issues. Plus it's the Exynos version so I easily make it through the day with a single charge.

5. MattPerkins1

Posts: 94; Member since: Mar 25, 2017

The thing about Android devices is few editors or sites will report any Android issues unless it's something that can affect millions of people. For example the Note 7 didn't get much mention of the battery issue in it until certain services banned it's use due to exploding batteries. Very little was mentioned about gapgate (far more was mentioned about bendgate even though gapgate affected more people and was more noticeable to the average user than bendgate) or the fact you put in the stylus wrong in the Note 5 and it broke the Note 5. You don't hear much about the red tint issue, and you won't hear much about this restart issue. Yet if even one iPhone user is affected by any little issue, editors rush to make it seem like a global epidemic. I mean look at it this way even if you remove the Note 7, the iPhone 7/7 Plus exploded less than the S7/S7 Plus (even though the iPhone 7/7 Plus outsold all flagship Android devices combined 9 to 1) thus why editors added in the iPhone 6/6 Plus and the iPhone 6s/6s Plus without adding in the S6/S6 Plus or the S5. Hell not even much mentioned when Android smartphones copy the iPhone it's only when it's the iPhone copying is it a major issue. Remember the Galaxy Alpha? It looked almost identical to the iPhone 5 (was even called a thing of beauty while the iPhone 5 was called ugly with the same design). There's no way the iPhone 8 will resemble the S8 as closely as the Alpha resembled the iPhone 5 but far bigger deal will be made about it. Mashable finally mentioned how millions of Android users are affected by being hacked even though it's been common knowledge Android is far easier to hack than iOS. Hackers, Governments and Security experts all agreed on this years ago and there's a bigger gap between iOS and Android in terms of security each year. Because while Apple is trying to make their devices as secure as possible by adding new security features each year (there was two factor added to iOS and now a new file system) and locking down any security holes as soon as possible (usually within a month or sooner those holes are patched ... Google is more focused on data collection while can take months or years to patch certain vulnerabilities. For example the VPN bug is still present (was in Android M and is still present in Android N) even though it's been brought to Google's attention over a year ago.

8. Wiencon

Posts: 2278; Member since: Aug 06, 2014

Tl;dr He still thinks people read his posts

9. trojan_horse

Posts: 5868; Member since: May 06, 2016

So, you took time writing an essay to basically say s**t? Congrats, LMFAO.

14. Podrick

Posts: 1284; Member since: Aug 19, 2015

Is this Apple's version of TechieXP? Lmao!

24. ibend

Posts: 6747; Member since: Sep 30, 2014

reply to #14 atleast techie has "enter button" in his keyboard

19. piyath

Posts: 2445; Member since: Mar 23, 2012

Well I read all of your post and I couldn't agree more with you on this problem. BTW I'm from a developing country called SriLanka. In my opinion this double standard is cause not by the sole ethnicity, race or color of the skin differences but the various qualities of humans. Even Americans do this for their own country in so many ways. It's somewhat similar to modern day liberalism in my opinion. They s**t where they eat and leave for a different place because they simply do not care about anything. These are lifeless hypocrites who won't achieve any success in their sad lives. Most of the time these assholes are very unhappy about their own life too. I do like Apple for their quality over quantity principle. Apple has a vision and it shows by their every product and service.

26. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

@piyath. Not surprised that another idiot would agree to his fellow idiot. Good job.

50. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

That is a lie and you're stupid. Move along troll. You look like you have "down syndrome"

55. Settings

Posts: 2943; Member since: Jul 02, 2014

Techie and MattPerkins over there should have a blog. Just put some Samsung ads so that your efforts are not wasted.

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