Some Apple iPhone users on AT&T can't make or take calls (UPDATE)

Some Apple iPhone users on AT&T can't make or take calls (UPDATE)
If you are an AT&T subscriber with an Apple iPhone, you might have found it difficult to make or answer a phone call today on your device. The nation's second largest carrier is experiencing some sort of network issue that instantly disconnects calls once they are connected. Calls made to some iPhone models that support the AT&T pipeline are sent right to voicemail, without giving the device user a chance to answer.

UPDATE: The outage now appears to be affecting all AT&T customers regardless of the device they use.

AT&T's @ATT Twitter account tweeted an easy solution that seems to work. Restarting the affected iPhone (multiple times if necessary) is supposed to help iPhone users reconnect to AT&T's network, thus allowing them to once again make and take phone calls. One person says that while this tip didn't help her, she went to airplane mode and turned it on and off three times. It might sound strange, but it worked for her. If restarting the phone or playing around with airplane mode doesn't allow you to make or take calls, you can try FaceTime, or FaceTime audio. And you can also use iMessage to communicate.

The problem began at 3:40pm EST and peaked at around 5pm EST. Website Down Detector says that current areas affected include Houston, Mountain View, Chicago, San Francisco, Austin, New York, Los Angeles, Dallas, Orlando, and Arlington. Overall, more than 11,000 complaints were tallied by Outage Reports today, including more than 700 in the last twenty minutes.


source: @ATT, downdetector, OutageReport

FEATURED VIDEO

6 Comments

1. darkkjedii

Posts: 30832; Member since: Feb 05, 2011

IPhone users my butt. I'm a note user, and it affected me big time today. My wife's S8 Plus was doing the same thing, soon as the call was placed, it said call ended. Once I restarted the phone, it worked right.

2. theot14430 unregistered

AT&T blows.

4. Omarc07

Posts: 574; Member since: Nov 12, 2012

Its At&ts crappy network. My friend has a v30 from at&t .. had to borrow my Verizon phone to make calls which worked fine .

6. Not_Amused321

Posts: 64; Member since: Jan 06, 2013

Yeah I think it was also affecting tmobile customers as well, I had a couple of random dropped calls yesterday.

7. sissy246

Posts: 7000; Member since: Mar 04, 2015

OMFG you people act like no one ever has down time. s**t happens , problems come up with any network.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.