Saygus pushes back shipping of V2 smartphone again

Saygus pushes back shipping of V2 smartphone again
The small Utah-based tech firm, Saygus, wowed the mobile tech world this past winter with the V2 smartphone, a device intended to disrupt the market with a unique feature set, and premium build materials.

After benefiting from much intrigue in the media, particularly at CES this past January, the V2 was made available for pre-order in early February. Shipping expectations at the time were estimated to be sometime in the latter part of March, but no firm date had then been announced.

After identifying some deficiencies in the antenna design, camera integration, as well as needing to finalize some distribution channels to contain VAT costs, Saygus formally announced a shipping date of May 22nd.

As you might have guessed upon consulting a calendar, you would notice that the 22nd is this coming Friday. The excitement was building for those that pre-ordered, and even Saygus was excited as it appeared everything was on track to begin shipping this week.

Unfortunately, that will not be the case. Saygus pushed out an email late Wednesday afternoon (Mountain/Pacific) that the V2 would not begin shipping as planned. According to Saygus, the phones are “on the manufacturing line” but a review of “critical factors in preparation for shipment” revealed the need for some “quality assurance and network testing.”

For those that ordered the V2, the response on Twitter, Saygus’ primary communication method, was a mix of understanding and anger. On the whole, communication with Saygus has been a bit of a mixed bag for customers. Late last week an email was sent assuring “complete details” about shipping and “additional information” on Monday. Monday’s last minute message turned out to be nothing more than a laundry list of shipping charges to all the countries Saygus would eventually being sending the V2.

As for when the V2 will actually ship, no one knows at this time, an update will be sent “as soon as possible.” The shipping date is a tough one, and in Saygus’ case, it illustrates why so many of the big OEMs do not set a date at all until usually within a week or so of an announced release.

We cannot fault anyone for waiting impatiently, the Saygus V2 packs a competent spec sheet, including dual-optically stabilized front and rear cameras, huge amounts of expandable storage, and WiHD streaming. The dual front-facing speakers with Harman Kardon audio are an appealing feature too. Then, for those that decide it is not worth the wait, we see that point too. Saygus set enormously high expectations with the V2 as well as the company in general. That makes these detail-related hold-ups more difficult for some to accept.

Did you order a Saygus V2? Are you going to request a refund in light of this development, or are you going to wait it out?



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17 Comments

1. JakeH

Posts: 89; Member since: May 01, 2014

Not sure if Fractle pattern on bottom is really cool or really lame

2. chachin

Posts: 1; Member since: May 20, 2015

I hope they did this to put the snapdragon-808 inside of it :D

11. Noonting

Posts: 135; Member since: Sep 19, 2014

S805 is better

3. Johnnokia

Posts: 1158; Member since: May 27, 2012

I preordered one and their "delay" email said something like "the phones are on the assembly line". If they planned to ship on Friday, they should already have had the phone in the States, ready to inventorize and ship. How The Freaking f** did they not tell us that the phones were still on the assembly line? How amateurish is it, to keep up our hopes the whole week, when there was still no sign of the phones leaving the assembly lines? They are complete and utter idiots at production process. I guess they are not real at all. Perhaps scammers and V2 is another vaporware!. I will ask for refund

4. jmonteiro829

Posts: 261; Member since: Feb 13, 2012

I really want this to be real. On paper this phone is seriously what most have been looking for.

5. fyahking

Posts: 1146; Member since: Jan 28, 2015

Saygusnara!

6. Deadeye37

Posts: 300; Member since: Jan 25, 2011

Grrrrr.....

7. roobs

Posts: 96; Member since: Mar 18, 2013

I hope by the time that the phone gets shipped, it will still be a 'flagship'...or else there would be angry customers..

8. My1cent

Posts: 370; Member since: Jan 30, 2014

Too many competitors for this small Utah-based tech firm now. Sad but true.

9. worldtravelgeek

Posts: 6; Member since: May 20, 2015

I was totally excited when I heard about the phone during CES although I had reservations because they decided to use last years snapdragon CPU for a flagship phone in 2015. It just didnt make sense. They are targeting geeks but geeks want the newest CPU especially this year cause last years CPUs were not 64bit which doesnt make it very future proof imo. (They did mention the potential heat issues of the Snapdragon 810 as a reason for using last years SOC but imo that is a lame excuse. They could have gone with the Snapdragon 808 like LG or even used an Atom or Mediatek ...) Anyway, I was excited because of its other features, especially the wide range of LTE bands which would make it ideal as a worldphone. I subscribed to their newsletter but then I didnt preorder even though I thought long and hard about it (twice cause they offered the 549$ introductory price two times, once in February and then again later in April). Especially in April I was almost ready to order but then I didnt because of these facts: - 549$ is not cheap for phone coming out now with a Snapdragon 801 CPU. I am in Europe so I would have to add about 25-30% taxes, shipping etc to that amount which makes it more expensive than highend phones coming out now. - My 3 experiences with their tech support didnt go well at all. My first email to them in February was totally ignored. The second one (which was a support ticket) got a response of sorts a few weeks later but it was mostly a copy/paste from the FAQ and didnt answer all my questions. In April I tried their new online chat but the person answering also only pasted infos from the FAQ and didnt give any information beyond what was already in the FAQ. It all felt very impersonal. That was the main reason why I decided to not preorder in late Apil. - Since this is a new company with no track record of building phones like that before imo it is just way too risky to preorder at this time. Even if they ship eventually ... I would rather wait and see if price/performance matches real world contenders and see how this thing fares in real world tests once it actually ships. Yes, I am supposedly able to return the phone if I dont like it but I would have to pay for the shipping costs and maybe the VAT anyway. - Last but not least ... some of the features (like the WirelessHD thing) are certainly nice to have but not necessary to me personally. I would rather have a well built phone that is future proof, works everywhere in the world and has great support. Also they should hurry because other phones are coming out that look much better on paper in some aspects (like the G4 camera for instance). Also the longer they wait, the more akward their choice of SOC will become imo. I still havent ruled out the V2 but certainly not for that price unless they change the SOC to something 64bit. Also I think it was a good decision to wait and see if they can really ship eventually and wait how real life performance will actually be like.

10. iLovesarcasm

Posts: 589; Member since: Oct 20, 2014

I would buy this if I have extra budget.

12. kkatis

Posts: 12; Member since: Jan 24, 2013

I ordered it back in February and I am still hopping that it wild be delivered within this summer..So, staying on board..

13. ninja_master

Posts: 306; Member since: Feb 27, 2015

Sbest phone for me

14. DroidDaddyo

Posts: 35; Member since: Jan 18, 2015

I love the fact it has dual front facing speakers, but Snapdragon 801... no thanks. Also the swipe style finger print reader on the side of the phone is an interesting idea, but I doubt it's very easy to use and am guessing it takes two hands to try. I would have loved to see LG put a Apple/Samsung style touch fingerprint sensor on the back of their phone to keep the bezels to a minimum. Maybe it'll happen Q4 2015 with their second flagship phone.

15. Niva.

Posts: 440; Member since: Jan 05, 2015

Never pre-order! Never buy anything like this before you've read at least a couple of reviews of devices bought in stores, not cherry picked units conveniently provided to the media prior to release.

16. javy108

Posts: 1004; Member since: Jul 27, 2014

Its horrible design

17. maaen

Posts: 10; Member since: Jun 12, 2013

I will wait for their second phone or perhaps even a tablet (if they were to work on that). My Note 4 will see me through for a while longer.... but I wish this new tech enterprise all the very best...I want the phone to succeed and to make tsunamis in this world so that these tech giants can grow up and take another hard look at themselves .

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