Samsung to give Galaxy Fold owners a one-time break on a screen replacement

The Samsung Galaxy Fold is being relaunched in the U.S. on September 27th. That is roughly five months after the foldable handset's original April 26th launch date. You probably know the whole story by now. Several influencers failed to heed warnings that Samsung included with their review units not to peel off the plastic film on the large internal display. The manufacturer noted that doing so could damage the device. So why did the influencers do this? Most new smartphones have a protective film on the display that is designed to be peeled off before the device is booted up for the first time (it makes that satisfying new phone sound that many love). But the Galaxy Fold was different. In addition, debris entered the Galaxy Fold through openings on the top and bottom of the hinge. Some of this debris produced bulges on the internal screen. Other review units just stopped working.
Samsung will charge Galaxy Fold users $149 to replace the internal screen-but just once
Samsung is giving helpful hints to those who shell out $1,980 U.S. Dollars to own the first foldable Android made by a major manufacturer. The manufacturer says:
- Do not use hard or sharp objects on the screen such as a pen and fingernail.
- Don't place coins, keys or cards on the phone's internal display.
- Since the Galaxy Fold is not dust or water-resistant, keep it away from smart particles and liquids.
- Don't remove the protective film on top of the internal display and do not attach stickers or protective films to the screen.
- Keep your Galaxy Fold away from credit cards and implanted medical devices because of the magnets used on the phone. In fact, if you have an implantable medical device, Samsung suggests that you check with your doctor before using the device.
"To give you peace of mind with this exciting new screen technology, we are offering a one-time out of warranty screen replacement within one year of purchase for the special price of $149 (+taxes) if you purchased your Galaxy Fold before December 31, 2019"-Samsung
The bottom line is that if you don't treat your Galaxy Fold with kid gloves, Samsung will give you just one opportunity to replace the screen for what they consider to be a bargain price. But should you need to replace the screen a second time, you'll be digging deeper into your pockets to have the screen replaced.