Samsung launches app to provide instant device diagnostics, support, message boards

Samsung launches app to provide instant device diagnostics, support, message boards
Samsung seems to be really dedicated to upping the ante in the customer pleaser tournament. It all started about a year and a half ago, when Sammy first showed that it's hearing the user complaints about Galaxy devices not being "premium" enough, and started experimenting with the Galaxy Alpha and metal-framed Galaxy Note 4. And, of course, that all resulted in the super-shiny Galaxy S6 and Galaxy S6 edge, which evolved into this year's Galaxy S7 and S7 edge, now sporting microSD card slots and waterproofing – two more features, which users were quite vocal about.

We've also heard that Sammy is offering some extraordinary customer service plans in some countries, which would possibly, hopefully, extend to most international markets some time in the future.

Now, the company is launching the Samsung Members app – a hub that is supposed to be a one stop shop for everything Galaxy-related, especially when it comes to troubleshooting. The new app will allow users to run various device diagnostics, including for battery, Bluetooth, and Wi-Fi health and performance, read up on commonly asked questions, or get connected to a support expert for some live help with their Galaxy handset. If all else fails, Samsung Members will also have a feature, which can look for the nearest Samsung authorized support centers.

Through the app, Samsung will also be looking to bring a community of fans together by providing message boards. Users would be able to discuss “anything related to Samsung products”. Hopefully, Sammy may also use these boards to read up on what its customers really care about.

Lastly, using Samsung Members may net users some benefits and coupons, which could grant them a discount on their next visit to a Samsung store or support center. Apparently, users will be able to get various “levels” of benefits, but it's yet unclear how this would happen.



source: Samsung

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18 Comments

1. Huck33

Posts: 20; Member since: Jul 27, 2015

Not available in France or french device

2. GeorgeAF

Posts: 83; Member since: Feb 25, 2014

Not compatible with Note 4

3. eden555

Posts: 29; Member since: Jan 21, 2016

not compatible with s6 edge (att)

4. Mrinal

Posts: 36; Member since: Feb 28, 2016

Not compatible with even S6, Then for whom they have made this!

5. JS132

Posts: 17; Member since: Oct 03, 2013

Won't work on my Note 5 either

6. torr310

Posts: 1609; Member since: Oct 27, 2011

I am using S7 in America and it shows No Eligible Device to Install.

7. TheOldOne

Posts: 196; Member since: Mar 29, 2012

Not compatible with Samsung Galaxy Note 5, at least not with the SM-N920C variant I have. ... or maybe is the country?

8. brar.arsh

Posts: 202; Member since: Sep 12, 2012

came preinstalled here in Canadian S7 edge

9. MichiGo

Posts: 173; Member since: Sep 09, 2014

Not compatible with S6 International..

10. nedywest71

Posts: 19; Member since: Aug 02, 2013

No compatible with S7 Edge, UK

11. Lycan155

Posts: 254; Member since: Nov 24, 2013

Not compatible with my iPhone

12. FluffyBled unregistered

Can't download from Galaxy S5 SM-G900H :o ... like wtf, ain't this a samsung device?

13. MarkRich89

Posts: 17; Member since: May 09, 2015

S5 SM-G900H. Failure in Trinidad

14. s.mrabet

Posts: 147; Member since: Oct 26, 2011

No luck from Holland

15. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Sounds like a nice way to improve customer support and reward those who help others.

17. FluffyBled unregistered

Yea ... would be great if it actually worked in any device!

16. Rigbaby

Posts: 98; Member since: Nov 06, 2014

Note 5 isn't compatible ...I wonder on which device this actually works :D

18. Huck33

Posts: 20; Member since: Jul 27, 2015

As indicated. Not available on s7 edge. It seems it related to country.

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