Samsung issues statement on replacement Galaxy Note 7 devices exploding


Samsung is dealing with another media nightmare as reports of exploding replacement Galaxy Note 7 units start to pop-up with worrying frequency. First, a supposed replacement Note 7, that was also powered down, caught fire in its owners pocket as a Southwest flight was about to depart earlier this week. Another supposedly safe Galaxy Note 7 has also ignited in Taiwan.

Due to the rising uncertainty, U.S. national carriers are now letting worried customers replace their Note 7 smartphones with another device of their choice for free, while AT&T is reportedly considering stopping sales of the handset completely. Samsung briefly remained quiet, but has now issued the following statements on the matter.

Regarding the Southwest flight incident, Samsung said:



The brief statement was followed by a longer response shortly after:



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Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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84 Comments

2. bossman

Posts: 264; Member since: Jan 27, 2016

Samsung is taking a hard hit with all these reports and issues

28. Bankz

Posts: 2531; Member since: Apr 08, 2016

Whenever I see the news its always one negative issue or another. Either its explosion issues, battery issues, performance issues, scratch issues, device running hot, charge issues. This is just embarassing and probably the worse smartphone release in recent memory tbh.. That being said, the galaxy s8 will be a real monster as a result of this. Even if it has to rip-off the unnanounced iphone 8 manual dot to dot. Lol

49. Dr.Phil

Posts: 2340; Member since: Feb 14, 2011

What's odd is that Samsung stock is the highest it's ever been in 5 years, even after all of these new reports coming out. Someone should explain that one.

51. kiko007

Posts: 7493; Member since: Feb 17, 2016

It's a common occurrence before a stock crash apparently. At least that's what I've read.

60. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Not really, it is because Apple isn't set to do well this year either and that is a better thing for Samsung than their note 7 issues. The note line is not Samsung's bread and butter, it adds to their bottom line but the iPhone is all Apple is these days. So analysts and Wallstreet are still more positive on Samsung than on Apple. Apple stock has been hitting a glass ceiling until their earnings report later this month. If the iPhone numbers come in worse than expected, then it will tank badly. Samsung stock has already had that factored in because people expect bad news from Apple this year. Otherwise, if Apple does better than expected, Samsung's shares will tank because Apple is their main competition.

65. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

Nice try, fanboy. You should read something every once in awhile instead of spending all your time bashing Apple and defending Samsung. Your fairy tale is just so much smoke. https://www.theguardian.com/technology/2016/oct/06/samsung-shares-record-high-activist-investor-restructuring-proposals

66. DaveElliott

Posts: 147; Member since: Sep 20, 2012

Instead of talking b.s., you guys could just Google it. Has to do with how the reorg is perceived by those who actually are involved with the stock.

89. Settings

Posts: 2943; Member since: Jul 02, 2014

That explains the bell curve. When you're at your peak no place to go than to go down.

94. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

You have to understand Samsung is a conglomerate; the mobile division is just peanuts, they can sell it, and still be one of the largest. From last quarter, previous year http://fortune.com/2015/10/28/samsung-electronics-earnings/

4. Zylam

Posts: 1813; Member since: Oct 20, 2010

They keep dragging it out causing damage to their brand name and image. Samsung need to cut their losses and remove the Note 7 entirely altogether. The damage to the Note 7 has been done, the longer this saga continues the further Samsung's name will be dragged through the dirt. From here on out, it won't even matter if the Note 7 explosions are fabricated or actual fact, too much negative impact has been applied to the Note 7 and sooner than later people will start assuming all Samsung devices are cheap products with dangerous flaws. It's over Samsung, the Note 7 failed. Time to move on.

24. Bankz

Posts: 2531; Member since: Apr 08, 2016

^this. Infact, to be honest to you, I remember you saying this since the beginning of the samsung debacle. Just take the hit and move on to the S8 FFS!!!!! "JUST DISCONTINUE THE NOTE 7 ALREADY"!!!!!!!!!

25. Bankz

Posts: 2531; Member since: Apr 08, 2016

Actually and unconsiously I even sometime forget that the Note7 was released and then suddenly I see it on the internet again and I'm like "oh, this phone is still a thing?" Then what's worse, when I eventually see it, its always about something negative, either its the usual exploding issue, performance issues, scratch issues etc.. Probably one of the worse releases of all time imo

56. warrenellis93

Posts: 542; Member since: Jul 21, 2011

its sad because imo it is one of the best looking phones out there

95. Optimusryga

Posts: 7; Member since: Jul 19, 2015

While your point is correct (to some extent) understand that the s7 and s7edge are doing well performs excellently and doesnt record battery xplosions like the note 7. So that alone keeps people glued to samsung. People understand this issue is with note7 alone and therefore wont spill it over to samsung's other devices.

5. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

Scammers will try to cash in. Good luck Samsung, I'm staying with you throughout this one. Hurry up, release the Gear S3, and have these issues ironed out before Note 8 drops. Best phone out, only to be marred by battery issue, and scammers.

27. Bankz

Posts: 2531; Member since: Apr 08, 2016

If it has these strong battery issues like you say then how is it the best phone out? Oweing to the fact that this is no ordinary problem.

36. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

"Oweing" is not a word, and yes it's the best phone.

45. truthwins unregistered

Now after that recurring explosive issue Your note 7 potentially hazardous device has no resale value.

47. 14545

Posts: 1835; Member since: Nov 22, 2011

It's funny watching you idiots come out of the woodwork over something so stupid. Just further proof of Apple's cult, and I have never said that about any other brand.

53. truthwins unregistered

Lol u can insult me and apple as much as you like because I don't care.smh

69. Mxyzptlk unregistered

Your hypocrisy is showing.

73. 14545

Posts: 1835; Member since: Nov 22, 2011

Speaking of the ultimate troll......

74. BoardDWorld

Posts: 117; Member since: Aug 17, 2016

Not that he says he owns one but you're correct. Just based on having no resale value next year when you want to upgrade I would take it back for another phone.

75. 14545

Posts: 1835; Member since: Nov 22, 2011

Being honest, does resale value really matter that much on a phone? I have never bought a phone based on what I might recover out of it. Even so, it will probably be 250-400, which isn't all that much lower, if any, than the current ones. At that time, it will have had a year to show that it has no more other issues and people (other than the trolls) will no longer remember this happened. NOTE: I don't have the N7, and will only buy one if it gets cheap enough as a refurb. If it doesn't, I'll likely still pass.

52. adsg48

Posts: 79; Member since: Apr 18, 2015

Lol...Samsung will bring out Note 8 this time on July 8 next year to net some potential iPhone 7s/8 buyers

55. trojan_horse

Posts: 5868; Member since: May 06, 2016

Just pulled that out of a wild assumption, which is utterly irrelevant, by any stretch of logic!

68. dimas

Posts: 3343; Member since: Jul 22, 2014

How's your new note 7 going for you? I've been searching youtube videos, some say that their new note 7 are getting fast battery drain. I'm still waiting for the official statements about the airline note 7 fire. If there will be a second recall I may just wait for note 7 3rd gen (if they'll make one) or galaxy s8.

82. piyath

Posts: 2445; Member since: Mar 23, 2012

You are the scam here and we are coming after you.....lol Seriously just stop trolling for a one day dude. I can't stand when people talk like they came from Mars yesterday. And any of us NORMAL people don't like to see this comment section gets spoiled by a irrational person like you. So why don't you leave this website for a change and never come back??

7. manojmcn

Posts: 633; Member since: Jul 16, 2015

I am a Note7 owner, who had no issues with both the original & the exchange sets. Still I think Samsung should stop sales and pause for a couple of months are target fresh release (an S version or so with 128GB memory & 6GB RAM, which was already tested) in December after clearing up these.

12. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

As George W. Bush once said:https://www.youtube.com/watch?v=eKgPY1adc0A “There's an old saying in Tennessee — I know it's in Texas, probly in Tennessee — that says, fool me once, shame on — shame on you. You fool me — you can't get fooled again." That pretty much sums up Samsung's position right now.

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