Samsung is going to court in the Netherlands for not updating its phones

Samsung is going to court in the Netherlands for not updating its phones
Back in 2016, the Consumentenbond, a Dutch non-profit organization that supports consumer rights, sued Samsung for not providing two-years of updates for certain smartphone models. The trial started today in Dutch Court. The consumer rights group is trying to get manufacturers like Samsung to guarantee updates for two-years after purchase. According to the Consumentenbond, most smartphone providers currently do not provide updates for this length of time.

Ironically, Samsung does have such a policy. But the consumer agency points out that the two-year period used by Samsung starts from a phone's market launch, and someone could end up buying the device a year after the phone is released. That would give the purchaser only one year of updates.

So to clearly state the differences here, the Dutch consumer group wants to see updates offered for two-years after a phone is purchased, while Samsung's policy covers updates for two-years after a device is launched. See the difference? In addition, Sammy explains that its policy is only a guideline and points out that its top-of-the-line Galaxy S models receive OS updates for a longer period of time. For example, the Samsung Galaxy S4 was released in 2013, the Samsung Galaxy S5 launched in 2014 and the Samsung Galaxy S6 hit the market in 2015. All three of these models were updated as recently as 2017.

During the trial, the Consumentenbond is expected to point to the four to five-years that Apple iPhone models receive iOS updates. However, Samsung will surely respond by saying that Apple produces both the hardware and software of the iPhone, giving it an advantage that Android manufacturers don't enjoy.

source: Telecompaper via AndroidPolice

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28 Comments

1. antroid

Posts: 392; Member since: Jan 24, 2018

hopefully Samsung will update their current flagships to the next version of Android before they lunch their new flagships with the new Android version

13. Papa_Ji

Posts: 855; Member since: Jun 27, 2016

I am pretty sure most of the new features coming in next 2 android update are already present in current Samsung phones.

28. ShadowUnleashed

Posts: 88; Member since: Feb 08, 2018

That's what happened this year. The Galaxy S8 and S8+ got Oreo before the S9 was launched.

2. AmashAziz

Posts: 2933; Member since: Jun 30, 2014

It's stupid, in my opinion, to expect a brand to provide firmware updates for two years after the date of purchase. I shouldn't even need to explain how dumb is that to think about. It's not Samsung's fault people don't buy phones at launch time. This dutch organization needs more thoughtful people.

8. Dr.Phil

Posts: 2441; Member since: Feb 14, 2011

While I do think it is a large task to ask a manufacturer to update it's phones past two years from the launch, I also think it's wrong to suggest people are dumb for not buying phones at the launch date. Not everyone can afford to buy a high-end smartphone right away, so they wait until the price drops or sales happen. I think there is some sort of middle ground here that Samsung could offer it's consumers: allow users to update their devices after the 2 year mark but not guarantee the performance or viability of those updates. The majority of time and resources spent on updating software for these devices is making sure the update is performing as it should. Perhaps a winning strategy would be to simply offer vanilla Android to users after the 2 year mark without guaranteeing performance or the inclusion of up-to-date Samsung features. Also, I read an interesting article that suggested the reason Samsung and others struggle with updates while Google pushes updates readily is because Samsung et. al. have a business strategy based on hardware sales while Google relies on software sales. So, it makes sense for Google to continue to want to update your device to ensure you're using their services while Samsung makes more money by simply selling the hardware.

11. AmashAziz

Posts: 2933; Member since: Jun 30, 2014

While I completely agree with your post, I never said people are dumb coz they don't buy phones on launch date. But instead that Samsung shouldn't have to pay the price if people don't do the said thing.

14. Dr.Phil

Posts: 2441; Member since: Feb 14, 2011

I think it would still at least be good business practice to want to strive for overall longevity of a product. Generally speaking, companies that value longevity and reliability of their products are rewarded with high customer loyalty rates. Even if you may buy a phone every year or every two years, wouldn’t you feel better towards a company that promises 4 years of updates? It makes you feel better about your purchase and sets your mind at ease that you’ll never be missing out on the latest software.

19. AmashAziz

Posts: 2933; Member since: Jun 30, 2014

Xiaomi is a great example of providing software updates for 2+ years, besides Apple.

25. Valinor

Posts: 182; Member since: Mar 26, 2013

Its not stupid. If you keep selling the phone officially, you need to keep it up to date for 2 years. Its not like Samsung is giving away the old phones for free or for 100 dollars. You still pay a premium price.

26. nepalisherpa

Posts: 338; Member since: Jul 17, 2015

Use that same reasoning for your cars, big electronics, appliances, and even your house. Does that sound good now? When you buy something, you expect it to last for a while with a good support from the manufacturer.

27. AmashAziz

Posts: 2933; Member since: Jun 30, 2014

Neither you, nor Valinor above you interpreted my comment correctly. Nevermind.

3. Subie

Posts: 2387; Member since: Aug 01, 2015

I can see Samsung changing the wording in the policy shortly. And in the future, for the consumer group to get Samsung to guarantee 2 years after purchase there will need to be some laws passed first. And those would then affect all OEMs. In the end this group may only be doing the consumers a disservice. If OEMs are required to give updates for two years after purchase then the prices of mid to low end units could skyrocket, or not be released to the Dutch market at all...

4. two_soggy_waffles

Posts: 58; Member since: Aug 10, 2017

Word.

5. technitude

Posts: 263; Member since: Dec 19, 2013

I don't know if a manufacturer could really guarantee updates to nonexistent future OSes. And I don't know if the OS manufacturer (Google) could guarantee backwards compatibility on 1000 products. I understand the frustration, but this probably means all Android based products (TVs, refrigerators, cars, thermostats included) should pull out of the Netherlands.

6. tedkord

Posts: 17410; Member since: Jun 17, 2009

So, if I bought a Galaxy S7 today in the Netherlands, Samsung should provide updates until 2020? That's beyond stupid.

7. path45th

Posts: 406; Member since: Sep 11, 2016

I bought an iPhone SE today and I will get an update until 2020. If Samsung is better than Apple then why don't they give updates?

9. iushnt

Posts: 3122; Member since: Feb 06, 2013

You are comparing with an entirely different product, brand, and the policies guiding Apple. While, you have full right for your personal opinion and decisions, however, it’s stupid to take this case to the court.

10. tedkord

Posts: 17410; Member since: Jun 17, 2009

And your iPhone SE will be slow as hell on the 2020 version of iOS. Regardless, Apple codes its own OS, while Samsung rewrites Android all the way down to the framework. That's time consuming.

16. mrochester

Posts: 1020; Member since: Aug 17, 2014

Coding your own OS is even more time consuming. It’s no excuse. Samsung has billions, it can afford all the engineers it needs to get those updates coded and released. It just doesn’t want to because they’d rather you buy a new phone. Classic planned obsolescence.

18. therealestmc

Posts: 679; Member since: Jul 23, 2012

Samsung is a big company. They have money to do it. I am glad someone has the balls to make these companies provide updates to their phones. It's doable.

24. Ragnarkov

Posts: 25; Member since: Dec 02, 2014

You realize that someone who bought an iPhone SE 2 years ago will also then get updates till 2020 (going by your example)? That means your getting shafted 2 years of updates. So in your own example, your being screwed over. See the craziness? Updates should, and always have been (even by apple), had a policy of being released based on launch, NOT purchase. Its idiotic to have such a policy in place. I kid you not. You would have people buying phones right before their end of life, specifically to try and sue the manufacturer over 'not recieving updates for (period of time) after their purchase. That's how stupid both this idea, and a majority of the public, are.

12. AmashAziz

Posts: 2933; Member since: Jun 30, 2014

My point exactly, as explained in post no.2

15. Ciro1900

Posts: 591; Member since: Dec 17, 2017

those who would have to sue is the Dutch for buying garbage

17. Arthurhkt

Posts: 725; Member since: Apr 19, 2012

So.... do they sugggest that if the buyer purchase a S7 or iPhone 7 on 2020, they still could get the update until 2024/5? I really hope this is not what they suggesting.

20. 27satz

Posts: 158; Member since: Apr 28, 2014

I love Samsung but I want them to undergo a knife a learn a lesson when it comes offering updates.

23. Sammy_DEVIL737

Posts: 1529; Member since: Nov 28, 2016

Same here. I too want them to undergo knife as in the name of 2yrs update policy they don’t give monthly security patches to every other devices, they only give them to those devices which will sell well & others wouldn’t even get the patches at all. Like galaxy A8+(2018) gets quarterly updates in the name of 2yr update whereas my A5(2016) still gets monthly security updates only because it’s sale were strong, & all those C series like C9pro which are way more expensive than A series phones doesn’t even get it. This thing is like no getting for what you pay & totally getting cheated. I too hope they get sued hard for such bad things.

21. PenTiltoKet

Posts: 552; Member since: May 18, 2016

Apple also still selling the old phone years after years. So, some iphone user will buy brand new iphone that released 4 years ago, and only got 1 update

22. Firenze91

Posts: 206; Member since: Nov 19, 2014

They should be buying online flagship phones then... I can't expect a 2 years update on a low range

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