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  • Samsung acknowledges Galaxy S4 swelling battery issue, offers free replacements

Samsung acknowledges Galaxy S4 swelling battery issue, offers free replacements

Samsung acknowledges Galaxy S4 swelling battery issue, offers free replacements

Samsung might have an issue on its hands with the battery on the Galaxy S4, at least in European batches, which it apparently acknowledged, and is offering free replacements for those affected.

The story began when many owners of the Galaxy S4 started bringing theirs to the carrier they acquired them from, complaining from overheating, endurance degradation, and even straight-out swelling of the unit. Half a year since introduction, the issue seemingly reached endemic proportions, with carrier insiders reporting  up to 30% of their Galaxy S4 customers coming with such complaints, so not isolated incidents.

Samsung has, apparently, issued a statement for Trusted Reviews you can see below that they are aware of the issue, and everyone affected will be compensated with a free replacement. Has any of you experienced something similar with their Galaxy S4 unit?

We are aware of this issue, which has affected a limited number of customers. We ask all affected customers to please visit their nearest Samsung Electronics service centre, where they can receive a replacement battery for free of charge. We remain committed to providing the best possible user experience for our customers.

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posted on 16 Oct 2013, 08:59 17

1. PapaSmurf (Posts: 10457; Member since: 14 May 2012)

Good guy Samsung.

posted on 16 Oct 2013, 09:04 20

3. akki20892 (Posts: 3902; Member since: 04 Feb 2013)

they have to do it, because of their fault.

posted on 16 Oct 2013, 09:30 4

11. hmd74 (Posts: 491; Member since: 31 Jan 2013)

If samaung does what he should do, becomes a good guy?
So what about the companies which make good devices that don't need replacement etc?

posted on 16 Oct 2013, 09:39 11

14. Slammer (Posts: 1515; Member since: 03 Jun 2010)

You would be foolish to believe that other electronic devices do not suffer from the same issue. Batteries(especially re-chargeable) are the weakest link in any device. I have reason to believe that Apple has a ton of these issues as well, but because of the requirement of bringing the phone to the store, it is kept under wrap of what was causing issues with the device. Faulty batteries can cause the device to malfunction with many different symptoms.

People can't make excuses for battery failures. Batteries may have gotten larger to last longer on a charge. However, batteries haven't gotten better. They fail. It's that simple.

John B.

posted on 16 Oct 2013, 12:16 1

27. stealthd (unregistered)

He didn't say it didn't happen elsewhere, but this was clearly a more widespread issue.

posted on 16 Oct 2013, 13:07 1

31. Shatter (Posts: 2036; Member since: 29 May 2013)

Batteries have gotten better the problem is OEMs are to cheap to invest in new battery technologies.

posted on 16 Oct 2013, 17:51

39. iliketech (Posts: 75; Member since: 17 Aug 2011)

I agree.

posted on 16 Oct 2013, 13:14 3

33. Finalflash (Posts: 3578; Member since: 23 Jul 2013)

ITS A FEATURE PEOPLE. They wanted a bigger battery, samsung is offering one that perpetually gets bigger.

posted on 17 Oct 2013, 23:53

53. ncarlosmiguel (Posts: 206; Member since: 14 May 2013)

LOL i see what you did there.

posted on 16 Oct 2013, 13:05

30. rd_nest (Posts: 1656; Member since: 06 Jun 2010)

The did what they are supposed to.

But good that they acknowledged. Better get the customers what they deserve and concentrate on making the products better.

posted on 16 Oct 2013, 09:03 24

2. kach22 (Posts: 153; Member since: 04 Nov 2011)

At least they didn't say "you're swelling it wrong".

posted on 16 Oct 2013, 09:25 5

10. ihatesmartphone (unregistered)

I see what you did there :P

posted on 16 Oct 2013, 10:09 2

16. Ohrules (Posts: 327; Member since: 11 Jun 2012)

can we stop that joke now? it is not funny any more

posted on 16 Oct 2013, 11:27 12

25. night_elf (Posts: 51; Member since: 02 Apr 2013)

this joke will always be funny :D

posted on 16 Oct 2013, 13:11 4

32. lovefist (unregistered)

It will never get old man. Still funny to a lot of people.

posted on 16 Oct 2013, 18:02 1

40. GeneralTsosChicken (Posts: 22; Member since: 04 Dec 2012)

Shut Up, It Never Gets Old

posted on 18 Oct 2013, 00:14 1

54. cnpthe3rd (Posts: 101; Member since: 01 Feb 2009)

RU kidding it will always be funny

posted on 16 Oct 2013, 09:09 3

4. good2great (Posts: 1042; Member since: 22 Feb 2012)

"limited number of customers" ??? < so theres a limit to how many battery malfunctions the S4 can have?


posted on 16 Oct 2013, 09:15 15

6. dsmboost (Posts: 46; Member since: 01 Nov 2011)

No, it means not all of the batteries are affected with this issue.

posted on 16 Oct 2013, 12:00 4

26. Tsepz_GP (Posts: 1049; Member since: 12 Apr 2012)

Glad someone found the energy to reply to such a stupid question. +1 to you bud.

posted on 16 Oct 2013, 13:17

34. Finalflash (Posts: 3578; Member since: 23 Jul 2013)

Well you have more words in your comment then he does...so you could have too...

posted on 16 Oct 2013, 12:25

28. VZWuser76 (Posts: 4809; Member since: 04 Mar 2010)

No actually it means that not every person with a Galaxy S4 is having these problems. In other words, it's not an inherent design problem but more likely due to a bad batch. When mass producing there will inevitably be some products that are below standards. Quality control should catch them, but sometimes they get to the public. Every company deals with this. Thanks for playing.

posted on 18 Oct 2013, 00:26

55. cnpthe3rd (Posts: 101; Member since: 01 Feb 2009)

actually I would say the effected number is not that bad when you figure in the total number of battery powered devices samsung sells and it is not a samsung problem or a S4 problem or anything it is a battery issue it happens with every battery powered device has for a long time I change phones often and one of the first accessories i get is 2 OEM replacement batteries have done so for every phone i have owned for probably 10 years now one so i always have a charged one ready even if no chrger is available and 2 because one of them is likely to fail and oh yeah they are ALWAYS OEM batteries because i have noticed about a 10-15% over all failure rate with 0 swelling/overheating as compaired to when I got cheap "made in China" unbranded ones with a 35% failure rate and 4 out of the 6 swelled And one got so hot it melted the label of the battery to the inside of my phone

posted on 03 Dec 2013, 04:27

59. s2law (Posts: 5; Member since: 21 Oct 2013)

This happened to both my girlfriend and my uncle, both within 6 months of purchasing their S4's.

Therefore this is not simply a generic battery issue, it's a faulty batch of batteries that appears to be affecting many here in the UK.

posted on 16 Oct 2013, 09:09 10

5. silencer271 (Posts: 254; Member since: 05 Apr 2013)

If they were apple they would give you a handbook called "how to prevent this."

posted on 16 Oct 2013, 10:14 4

19. bucky (Posts: 3185; Member since: 30 Sep 2009)

Or replace your phone on the spot with a brand new one, no shipping wait and no receipt.

posted on 16 Oct 2013, 10:39 1

22. Ninetysix (Posts: 2730; Member since: 08 Oct 2012)

They'll see that it's rooted and voided the warranty. No replacement for you.

posted on 16 Oct 2013, 12:57 1

29. trickster_qc (Posts: 107; Member since: 18 Jun 2013)

not all the time. Replacements are rather inconsistent at Apple store.

people having a brand new phone under warranty with a clear defect or major problems sometimes have to fight to get a replacement and sometimes users out of the warranty will get theirs exchanged without a problem.

it's never all white or all black but always grey.

posted on 16 Oct 2013, 18:49

42. joey_sfb (Posts: 6760; Member since: 29 Mar 2012)

what lead to an inconsistent Apple support? prove?

posted on 17 Oct 2013, 18:02

52. darkkjedii (Posts: 25633; Member since: 05 Feb 2011)

That's what they did for me

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