Samsung acknowledges Galaxy S4 swelling battery issue, offers free replacements
posted by Daniel P. / Oct 16, 2013, 8:57 AM
Samsung might have an issue on its hands with the battery on the Galaxy S4, at least in European batches, which it apparently acknowledged, and is offering free replacements for those affected.
The story began when many owners of the Galaxy S4 started bringing theirs to the carrier they acquired them from, complaining from overheating, endurance degradation, and even straight-out swelling of the unit. Half a year since introduction, the issue seemingly reached endemic proportions, with carrier insiders reporting up to 30% of their Galaxy S4 customers coming with such complaints, so not isolated incidents.
Samsung has, apparently, issued a statement for Trusted Reviews you can see below that they are aware of the issue, and everyone affected will be compensated with a free replacement. Has any of you experienced something similar with their Galaxy S4 unit?
- Display 5.0" 1080 x 1920 pixels
- Camera 13 MP / 2 MP front
- Processor Qualcomm Snapdragon 600, Quad-core, 1900 MHz
- Storage 64 GB + microSDXC
- Battery 2600 mAh(17h 3G talk time)
Posts: 10457; Member since: May 14, 2012
Good guy Samsung.
posted on Oct 16, 2013, 8:59 AM 17
Posts: 539; Member since: Jan 31, 2013
If samaung does what he should do, becomes a good guy? So what about the companies which make good devices that don't need replacement etc?
posted on Oct 16, 2013, 9:30 AM 4
Posts: 1515; Member since: Jun 03, 2010
You would be foolish to believe that other electronic devices do not suffer from the same issue. Batteries(especially re-chargeable) are the weakest link in any device. I have reason to believe that Apple has a ton of these issues as well, but because of the requirement of bringing the phone to the store, it is kept under wrap of what was causing issues with the device. Faulty batteries can cause the device to malfunction with many different symptoms. People can't make excuses for battery failures. Batteries may have gotten larger to last longer on a charge. However, batteries haven't gotten better. They fail. It's that simple. John B.
posted on Oct 16, 2013, 9:39 AM 11
Posts: 153; Member since: Nov 04, 2011
At least they didn't say "you're swelling it wrong".
posted on Oct 16, 2013, 9:03 AM 24
Posts: 327; Member since: Jun 11, 2012
can we stop that joke now? it is not funny any more
posted on Oct 16, 2013, 10:09 AM 2
Posts: 1042; Member since: Feb 22, 2012
"limited number of customers" ??? < so theres a limit to how many battery malfunctions the S4 can have? lol
posted on Oct 16, 2013, 9:09 AM 3
Posts: 46; Member since: Nov 01, 2011
No, it means not all of the batteries are affected with this issue.
posted on Oct 16, 2013, 9:15 AM 15
Posts: 4974; Member since: Mar 04, 2010
No actually it means that not every person with a Galaxy S4 is having these problems. In other words, it's not an inherent design problem but more likely due to a bad batch. When mass producing there will inevitably be some products that are below standards. Quality control should catch them, but sometimes they get to the public. Every company deals with this. Thanks for playing.
posted on Oct 16, 2013, 12:25 PM 0
Posts: 103; Member since: Feb 01, 2009
actually I would say the effected number is not that bad when you figure in the total number of battery powered devices samsung sells and it is not a samsung problem or a S4 problem or anything it is a battery issue it happens with every battery powered device has for a long time I change phones often and one of the first accessories i get is 2 OEM replacement batteries have done so for every phone i have owned for probably 10 years now one so i always have a charged one ready even if no chrger is available and 2 because one of them is likely to fail and oh yeah they are ALWAYS OEM batteries because i have noticed about a 10-15% over all failure rate with 0 swelling/overheating as compaired to when I got cheap "made in China" unbranded ones with a 35% failure rate and 4 out of the 6 swelled And one got so hot it melted the label of the battery to the inside of my phone
posted on Oct 18, 2013, 12:26 AM 0
Posts: 5; Member since: Oct 21, 2013
This happened to both my girlfriend and my uncle, both within 6 months of purchasing their S4's. Therefore this is not simply a generic battery issue, it's a faulty batch of batteries that appears to be affecting many here in the UK.
posted on Dec 03, 2013, 4:27 AM 0
Posts: 254; Member since: Apr 05, 2013
If they were apple they would give you a handbook called "how to prevent this."
posted on Oct 16, 2013, 9:09 AM 10
Posts: 3771; Member since: Sep 30, 2009
Or replace your phone on the spot with a brand new one, no shipping wait and no receipt.
posted on Oct 16, 2013, 10:14 AM 4
Posts: 107; Member since: Jun 18, 2013
not all the time. Replacements are rather inconsistent at Apple store. people having a brand new phone under warranty with a clear defect or major problems sometimes have to fight to get a replacement and sometimes users out of the warranty will get theirs exchanged without a problem. it's never all white or all black but always grey.
posted on Oct 16, 2013, 12:57 PM 1
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