Samsung acknowledges Galaxy S4 swelling battery issue, offers free replacements


Samsung might have an issue on its hands with the battery on the Galaxy S4, at least in European batches, which it apparently acknowledged, and is offering free replacements for those affected.

The story began when many owners of the Galaxy S4 started bringing theirs to the carrier they acquired them from, complaining from overheating, endurance degradation, and even straight-out swelling of the unit. Half a year since introduction, the issue seemingly reached endemic proportions, with carrier insiders reporting  up to 30% of their Galaxy S4 customers coming with such complaints, so not isolated incidents.

Samsung has, apparently, issued a statement for Trusted Reviews you can see below that they are aware of the issue, and everyone affected will be compensated with a free replacement. Has any of you experienced something similar with their Galaxy S4 unit?


Related phones

Galaxy S4
  • Display 5.0 inches
    1920 x 1080 pixels
  • Camera 13 MP (Single camera)
    2 MP front
  • Hardware Qualcomm Snapdragon 600, 2GB RAM
  • Storage 64GB, microSDXC
  • Battery 2600 mAh
  • OS Android 5.0 Lollipop

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67 Comments

67. fullbatteryalarm

Posts: 1; Member since: Jun 16, 2015

Battery overcharging is also one of the reasons of swelling battery. Most of us have a habit of charging the phone during night and we dont unplug the cable when the phone is fully charged. Due to this our battery health degrades and eventually battery swells. One can prevent the same by using 'Full Battery Alarm Pro' android app developed by Replay Creation. This app sounds an alarm once the battery is fully charged so that charger cable can be unplugged to avoid overcharging.

66. claudisa

Posts: 1; Member since: Nov 02, 2014

where can I get a free battery for my Samsung galaxy S4? Since yesterday my phone is switching off all the time even if is charged. Thanks

65. jotaghealer

Posts: 1; Member since: Feb 07, 2014

I posted this on my Facebook account earlier. I was just on the phone with a Samsung Representative named Maria. I called about my bloated S4 battery that causes my smarthphone to die on me within the day kahit more than 50% charge pa siya. Now, I got this unit from DBGadgets. The script is if the purchase was made online then Samsung does not replace anything. I got the unit in a sealed box and the unit was verified as original. Samsung is saying that the responsibility is with the online store since most of their units are sourced from outside the country. I can understand that... BUT Samsung admitted that the S4 had defective batteries and offered to replace the batteries if the customers bring it to the nearest service center. Now, I know replacement batteries may cost less than a thousand pesos while the original Samsung batteries cost around 2k. This is not an issue of cost and savings for me. The issue here is if you sell a lemon and admit it, you should be able to replace them at no cost. Surely, Samsung's mother office should know better than just to say, "Hindi po ninyo binili yan sa mga dealers, sa online po ninyo binili iyan, sa kanila po ninyo ipapalit ang baterya." E umamin nga kayo na palpak yung baterya e, bakit hindi ninyo papalitan? I just hope someone from Samsung is following this.

64. alamzeeshan

Posts: 1; Member since: Feb 05, 2014

I got the same issue. My battery went down to 0 from 30% and it got swelled. I called the nearest authorized Samsung service center in Kolkata, India. They told me to come to the service center with the battery to get a replacement battery as my device was under warrenty. I went there and got the replacement battery within 5 mins. I asked the guy whether they are getting lots of faulty battery of S4 and whether all the battery of series "BD" was defective. He first asked me how I knew that this series was defective, I told him it is in the internet. So he said that he is not supposed to share this information but since I already knew he told me that there is one more series of battery other that "BD" which is defective and that Samsung has already pulled out these defective battery but since these are some boxed devices with faulty battery available in stores all the Service Center have been asked to replace the defective batteries under those series without bothering the customers or without checking that maybe customer misused the battery.

58. Rkenpachi

Posts: 1; Member since: Nov 17, 2013

hello I'm over here in South Africa Cape Town. Where can i go to get my battery replace as it has swollen and dies within 5 hours..\ Help PLEASE.

57. cuace

Posts: 1; Member since: Oct 21, 2013

FYI, I just wasted 2 hours of my life with Samsung via Chat and Phone. They made me jump through every hoop imaginable to see if my battery was draining due to my use instead of their defective battery. After all of that they STILL won't give me a new battery without first getting confirmation from T-mobile. Don't believe that their attempts to rectify this situation is legit. Basically they will hold you hostage and without a useable phone until they can confirm the battery is the issue.

56. androidfanboy

Posts: 162; Member since: Jun 24, 2013

Lol apple would charge you for a replacement

46. mikeguy1981

Posts: 88; Member since: Jun 23, 2012

One thing I noticed samsung doing here in the USA is starting with the S4 they were shipping the phones with 2 amp hour chargers. A stock S4 battery is 2600mah or 2.6 amp hour. This combination can fully charge a dead battery in just over an hour and to me is a little too quick. I currently use a 7500mah battery on my S4 and the stock 2amp hr charger works great for that.

23. orca99

Posts: 87; Member since: Oct 05, 2013

By the way, this problem is not only related to Galaxy S4 batteries. The problem relates to all batteries made by Elentec using Hitachi cells. In Korea, Samsung admitted the problem for Galaxy S3 as well.

63. s2law

Posts: 5; Member since: Oct 21, 2013

I feel for you. My Nexus 5 just works.

20. Android4Ever

Posts: 89; Member since: Aug 12, 2013

Thank god for removable batteries! Because eventually ALL batteries F up. I change the battery on my S4 at least once a day. This gives my batteries a longer life and keeps me not tied up like a dog on a leash..

18. jan25

Posts: 470; Member since: Feb 26, 2012

while Samsung is dealing with the problem the right way (they should, else they will loosing lots of customers), one should acknowledge this as a serious quality issue.

17. orca99

Posts: 87; Member since: Oct 05, 2013

There are two mfg. for Samsung batteries. One is made with Samsung cells while the other is made by Hitachi cells. The one with Hitachi cells is the problematic battery (made by Elentec).

15. Slammer

Posts: 1515; Member since: Jun 03, 2010

Evidently, you never owned an HTC device. I loved my HTC devices but they had many battery issues. This is the reason once they went to non-removable batteries, I switched to Samsung. This is an all encompassing problem with ALL products that require re-chargable batteries; not just Samsung. John B.

62. s2law

Posts: 5; Member since: Oct 21, 2013

I've never had to replace a phones battery in 15 years, be it Motorola, Samsung, Nokia, Apple and LG (all with fixed batteries). Yes all batteries get weaker over time, but not all batteries expand and fail within 6 months of being purchased. This is a fail on Samsung's part for fitting poor quality hardware in their devices. Maybe that's the real reason why they offer a removable battery, because they know that the quality of the equipment is sh1t.

13. kabukijoe

Posts: 102; Member since: Mar 06, 2010

This is one of things that makes me not want to buy Samsung phones anymore, the GS2 on Sprint did the exact same thing after the ICS update, but it took them like 8 months to acknowledge it with that device. At least this time they're doing something about it early.

9. darkvadervip

Posts: 366; Member since: Dec 08, 2010

Ok in that case I had the sg2 and went threw a tons of batteries. I'm i getting reimburse for something that goes on with all samsung phones.

12. Slammer

Posts: 1515; Member since: Jun 03, 2010

The sensitivity is always heightened with new handsets. But, truth is, it is not isolated to just Samsung. Every electronic device that requires recharging, is eligible for failures of this kind. Hence why I try to use my experience for preaching to sites like this one and others to re-evaluate the importance of battery accessibilty for consumers. John B.

21. paulyyd

Posts: 340; Member since: Jan 08, 2011

glad to know you're John B. bro

24. Slammer

Posts: 1515; Member since: Jun 03, 2010

Well, somebody has to remind me that I am John B. John B.

8. Slammer

Posts: 1515; Member since: Jun 03, 2010

This validates my ongoing rant why removable batteries are so important. How many other batteries are suffering from this but would never know because a person can't remove them and inspect them? Many flickering screen issues and blackouts are caused by swollen and Shorted batteries. Customers should be able to render this simple fix themselves rather than being finacially strapped to the manufacturer for this easy repair. John B.

35. darkskoliro

Posts: 1092; Member since: May 07, 2012

but yet we havent seen reports of any or anything close to 30% of peoples batteries swelling inside phones on the likes of lg motorola or htc....

36. Slammer

Posts: 1515; Member since: Jun 03, 2010

People are noticing the swelling because they actually have visual proof when they open their cover. Granted, this is a quality control issue on the part of the battery OEM. However, How would you tell if your battery is swollen when you can't inspect it? In 52 years, I've never seen people defend batteries in phones as I have today. Just because someone likes the look of a device, doesn't mean batteries don't fail. I see it every day. Cars are the same. They look better and are more sophisticated. Yet, they still use a very old technology designed battery.The young Jedi of today need to realize that the basic design of batteries hasn't changed in 40 years. The more you charge the battery, the weaker it gets. The larger the battery, the longer its on a charge. This leads to eventual fail. Just in the last 15 years alone out of 27 that I've been a cellphone user, I've had three phones that suffered battery failure outside the warranty period. Since I get a new phone every two years, that means that I have purchased 7 phones in the course of 15 years. Out of those 7 phones, 3 experienced battery failure. That's a pretty good percentage not to ignore when purchasing a device that has no access to batteries. At least I could purchase a new battery at more than half of what a deductable cost. John B.

37. ardent1

Posts: 2000; Member since: Apr 16, 2011

40 years ago would be 1973. Today, rechargeable lithium ion batteries is now the standard for consumer electronics goods.

41. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

He's talking about the design of batteries, not the materials used. We have found better materials since then, which helps eliminate memory problems and such, but the actual design/layout is the same. Until we can find a more efficient design, all we're doing is putting larger patches on the leak, not repairing the hole itself.

49. ardent1

Posts: 2000; Member since: Apr 16, 2011

You are missing the point -- lithium-ion batteries are NOT a homogeneous product. There's been a lot of innovation in the field of lithium-ion battery

45. Slammer

Posts: 1515; Member since: Jun 03, 2010

ardent, I'm quite aware of the time span and the implementation of materials decided to be used in place of older elements within the battery. My point is that 3 basic materials that make a rechargable battery function are the Anode, cathode and electrolyte. Their function is the same as it was for many decades. The type of materials used to manufacture these components may have changed, but please note and ascend to my point that the common rechargable battery is essentially the same. Forcing electrons one direction, only to allow them to expel in another direction within the current design, is unstable and the battery seeks to balance itself. Over time, these components degrade. The battery is essentially designed to fail within a certain time. Modern technology used in such as phones may have engineered their devices and software to compensate for power consumption to placate the battery for longer use on a charge, but the basic battery principle is the same. John B.

50. ardent1

Posts: 2000; Member since: Apr 16, 2011

Then what is your view of supercapacitors?

38. darkskoliro

Posts: 1092; Member since: May 07, 2012

Oh, you can definitely tell if its swollen or not. Say for instance the iPhone. The whole back cover lifts off, and when a battery is swollen, the user is definitely more prone to dangers. And for your experience of phones and battery issues - thats totally aside the point. Why? Because you are talking about batteries in phones you had used so long ago. Sure you had your bad experiences, but we are in 2013, not 2000s or the 1990s. I had a swollen battery on my Motorolla Razr myself, but that was okay. But given today's standards, that wouldn't be okay. You need to realise that your argument needs to be more in context. For example, you can't say that all V8's are very fuel inefficient because you drove a V8 10 or 20 years ago. Nowadays, BMW V8s are amazingly fuel efficient, and that just can't be compared to V8's in muscle cars back in the day. Kapish?

43. Slammer

Posts: 1515; Member since: Jun 03, 2010

You are trying to parry my argument which isn't going to change the layout of the common battery. In the very end of the 50's, General Motors had come up with a designed carburator that would push close to 150 miles to a gallon of gas. It was no surprise that these design blueprints mysteriously disappeared, never to be heard of again. Imagine the oil companies that would suffer at the hands of this. The common battery is no different. It is the electronic version of oil. Imagine the loss that battery companies would lose if they made them last far longer from failure rates. Quit making excuses just because phones look prettier with fixed batteries. The batteries haven't changed and will fail because they are designed to by default. Sealing the battery will now cost the common consumer far more money to repair and elevate the revenue for manufacturers. Do you like paying more to repair your already expensive device? I don't know what part of this tech geeks don't understand. If anyone should understand this, it should most definitely be the ones that "supposedly" have far better knowledge of technology such as technology geeks. John B.

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