Samsung acknowledges Galaxy S4 swelling battery issue, offers free replacements


Samsung might have an issue on its hands with the battery on the Galaxy S4, at least in European batches, which it apparently acknowledged, and is offering free replacements for those affected.

The story began when many owners of the Galaxy S4 started bringing theirs to the carrier they acquired them from, complaining from overheating, endurance degradation, and even straight-out swelling of the unit. Half a year since introduction, the issue seemingly reached endemic proportions, with carrier insiders reporting  up to 30% of their Galaxy S4 customers coming with such complaints, so not isolated incidents.

Samsung has, apparently, issued a statement for Trusted Reviews you can see below that they are aware of the issue, and everyone affected will be compensated with a free replacement. Has any of you experienced something similar with their Galaxy S4 unit?


Related phones

Galaxy S4
  • Display 5.0" 1080 x 1920 pixels
  • Camera 13 MP / 2 MP front
  • Processor Qualcomm Snapdragon 600, Quad-core, 1900 MHz
  • Storage 64 GB + microSDXC
  • Battery 2600 mAh(17h 3G talk time)

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67 Comments

1. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Good guy Samsung.

3. akki20892

Posts: 3902; Member since: Feb 04, 2013

they have to do it, because of their fault.

11. hmd74

Posts: 540; Member since: Jan 31, 2013

If samaung does what he should do, becomes a good guy? So what about the companies which make good devices that don't need replacement etc?

14. Slammer

Posts: 1515; Member since: Jun 03, 2010

You would be foolish to believe that other electronic devices do not suffer from the same issue. Batteries(especially re-chargeable) are the weakest link in any device. I have reason to believe that Apple has a ton of these issues as well, but because of the requirement of bringing the phone to the store, it is kept under wrap of what was causing issues with the device. Faulty batteries can cause the device to malfunction with many different symptoms. People can't make excuses for battery failures. Batteries may have gotten larger to last longer on a charge. However, batteries haven't gotten better. They fail. It's that simple. John B.

27. stealthd unregistered

He didn't say it didn't happen elsewhere, but this was clearly a more widespread issue.

31. Shatter

Posts: 2036; Member since: May 29, 2013

Batteries have gotten better the problem is OEMs are to cheap to invest in new battery technologies.

39. iliketech

Posts: 78; Member since: Aug 17, 2011

I agree.

33. Finalflash

Posts: 4063; Member since: Jul 23, 2013

ITS A FEATURE PEOPLE. They wanted a bigger battery, samsung is offering one that perpetually gets bigger.

53. ncarlosmiguel

Posts: 206; Member since: May 14, 2013

LOL i see what you did there.

30. rd_nest

Posts: 1656; Member since: Jun 06, 2010

The did what they are supposed to. But good that they acknowledged. Better get the customers what they deserve and concentrate on making the products better.

2. kach22

Posts: 153; Member since: Nov 04, 2011

At least they didn't say "you're swelling it wrong".

10. ihatesmartphone unregistered

I see what you did there :P

16. Ohrules

Posts: 327; Member since: Jun 11, 2012

can we stop that joke now? it is not funny any more

25. night_elf

Posts: 51; Member since: Apr 02, 2013

this joke will always be funny :D

32. lovefist unregistered

It will never get old man. Still funny to a lot of people.

40. GeneralTsosChicken

Posts: 22; Member since: Dec 04, 2012

Shut Up, It Never Gets Old

54. cnpthe3rd

Posts: 103; Member since: Feb 01, 2009

RU kidding it will always be funny

4. good2great

Posts: 1042; Member since: Feb 22, 2012

"limited number of customers" ??? < so theres a limit to how many battery malfunctions the S4 can have? lol

6. dsmboost

Posts: 46; Member since: Nov 01, 2011

No, it means not all of the batteries are affected with this issue.

26. Tsepz_GP

Posts: 1176; Member since: Apr 12, 2012

Glad someone found the energy to reply to such a stupid question. +1 to you bud.

34. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Well you have more words in your comment then he does...so you could have too...

28. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

No actually it means that not every person with a Galaxy S4 is having these problems. In other words, it's not an inherent design problem but more likely due to a bad batch. When mass producing there will inevitably be some products that are below standards. Quality control should catch them, but sometimes they get to the public. Every company deals with this. Thanks for playing.

55. cnpthe3rd

Posts: 103; Member since: Feb 01, 2009

actually I would say the effected number is not that bad when you figure in the total number of battery powered devices samsung sells and it is not a samsung problem or a S4 problem or anything it is a battery issue it happens with every battery powered device has for a long time I change phones often and one of the first accessories i get is 2 OEM replacement batteries have done so for every phone i have owned for probably 10 years now one so i always have a charged one ready even if no chrger is available and 2 because one of them is likely to fail and oh yeah they are ALWAYS OEM batteries because i have noticed about a 10-15% over all failure rate with 0 swelling/overheating as compaired to when I got cheap "made in China" unbranded ones with a 35% failure rate and 4 out of the 6 swelled And one got so hot it melted the label of the battery to the inside of my phone

59. s2law

Posts: 5; Member since: Oct 21, 2013

This happened to both my girlfriend and my uncle, both within 6 months of purchasing their S4's. Therefore this is not simply a generic battery issue, it's a faulty batch of batteries that appears to be affecting many here in the UK.

5. silencer271

Posts: 254; Member since: Apr 05, 2013

If they were apple they would give you a handbook called "how to prevent this."

19. bucky

Posts: 3790; Member since: Sep 30, 2009

Or replace your phone on the spot with a brand new one, no shipping wait and no receipt.

22. Ninetysix

Posts: 2965; Member since: Oct 08, 2012

They'll see that it's rooted and voided the warranty. No replacement for you.

29. trickster_qc

Posts: 107; Member since: Jun 18, 2013

not all the time. Replacements are rather inconsistent at Apple store. people having a brand new phone under warranty with a clear defect or major problems sometimes have to fight to get a replacement and sometimes users out of the warranty will get theirs exchanged without a problem. it's never all white or all black but always grey.

42. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

what lead to an inconsistent Apple support? prove?

52. darkkjedii

Posts: 31308; Member since: Feb 05, 2011

That's what they did for me

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