Samsung Galaxy Note 4 manufacturing defect might cause as much of an outcry as the #Bendgate debacle

Samsung Galaxy Note 4 manufacturing defect might cause as much of an outcry as the #Bendgate debacle
By now, most of you will have heard of the so-called iPhone 6 Plus #Bendgate debacle. If not, the short version is this: due to a structural weakness, the iPhone 6 Plus is a relatively easy to bend device, specifically if pressure is applied in the area around the volume rocker. This being an Apple product, the YouTube video that started all this has gone viral, and the public at a whole has been quick to share and point out the flaw. 

As can be expected, Apple's competitors were also pretty quick to to chime in, including arch-rival Samsung. As it turns out, however, certain units of the company's highly-anticipated Galaxy Note 4 might have their very own manufacturing shortcomings, as observed by some of the first Note 4 buyers in South Korea, where the phablet is now available. According to at least two images of the Note 4, there's a very visible gap between the Note 4's display and frame -- wide enough to fit two A4 sheets or a business card, reportedly. At this point the number of affected units remains unknown, so we're not sure if this is going to be a widespread defect, so we'll keep our ear to the ground. Also unknown is whether previous reports of Samsung cutting time to market in order to compete directly with Apple's new iPhones could have anything to do with this.


In conclusion, and if this proves to be an actual, widespread problem with the Note 4, the moral of the story would be one: defects do happen, and nobody is immune to them.

source: ittoday via G For Games

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Galaxy Note 4
  • Display 5.7" 1440 x 2560 pixels
  • Camera 16 MP / 3.7 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 1900 MHz
  • Storage 32 GB + microSDXC
  • Battery 3220 mAh(20h 3G talk time)

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149 Comments

1. Antimio

Posts: 313; Member since: Nov 11, 2013

The moral of the story would be: We'll try to cover Apple's faults with whatever is out there, so we don't feel bad for our faulty iDevices.

8. ProblemSolver15

Posts: 372; Member since: Jun 14, 2010

Exactly my thoughts.

48. itsdeepak4u2000

Posts: 3718; Member since: Nov 03, 2012

Finally iFans gets the chance to scream / criticize something. Well this is a nice new feature S-Gap. :P You can keep your cards, documents over there.

71. ojdidit84

Posts: 462; Member since: Jul 16, 2011

LOL @ S-Gap xD I can appreciate some good humor. I'm still getting mine when TMo has them. I guess I'll have to carry a business card with me to make sure I get a good one... lol

112. deepblack

Posts: 50; Member since: Oct 09, 2013

No, Apple wins even in the gap game. s-gap vs i-gap igap has bigger space to carry things such as a coupon book. :) http://underkg.co.kr/files/attach/images/120/597/186/7aca31f131c893546fae5bca6150e98e.jpg

124. doejon

Posts: 411; Member since: Jul 31, 2012

lol these are some faulty note 4s but the bending case with the iphone that is actually a constraction fail of the engineers.. thats 2 different things.. the iphone has some weak points if u press there then everyone can bend it easily -.-

10. Settings

Posts: 2943; Member since: Jul 02, 2014

No device is perfect. And any device that come mass produced, chances are there be likely to have quality issues.

13. tiara6918

Posts: 2263; Member since: Apr 26, 2012

As much as I hate to say it, pa would have never said the moral of the story part at the end if the iphone6,6+ didn't have such an issue

25. Chris.P

Posts: 567; Member since: Jun 27, 2013

That's very true. Because then that wouldn't have been a topic of frenzied discussion at all, and inserting that there wouldn't have made as much sense. The point is pretty simple here: manufacturing defects obviously occur (we're yet to see if that's the case wtih the Note 4) and nobody, not even the world's two largest manufacturers, seem to be infallible in this regard. Can't help but think of Toyota and the Prius.

45. RobotMan

Posts: 145; Member since: Apr 13, 2012

Two difference problem here. one is design problem and another one is warranty problem.

47. tedkord

Posts: 17480; Member since: Jun 17, 2009

But there's a difference between manufacturing issues and design flaws.

52. voxmarc

Posts: 339; Member since: Aug 22, 2012

The note 4 probabaly manufacturing defect, but iphone 6&6+ is design issue,something gotta do with its thickness, they design the aluminum body very thin in order to accomodate the parts in a very thin sizebody,this would not have been an issue if they stick with iphone 5 design direction,because that metal trim on ip5 serves as structural support. Same as the note4, gap?possible but bend, no.

97. mail2eswar

Posts: 15; Member since: Mar 06, 2013

Manufacturing defect might occur to any device. In fact some of the manufacturers have pretty bad quality control. I believe Apple has very good quality control. But the problem that Apple is facing now is not manufacturing defect. It is design fault. These are difficult to find like manufacturing defects in quality control. The biggest deference between manufacturing defect and design fault is, manufacturing defects are isolated to some units like the above. Design fault can affect almost every device like Antennagate. Looks like the bending issue of apple is a design fault. So, if you put enough pressure on the any of the iPhone 6 Plus, it could bend.

98. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Duplicate post - please delete.

99. 14545

Posts: 1835; Member since: Nov 22, 2011

Chris, what does a manufacturing defect have to do with a design defect? The two are not the same. I'm not saying the not is a perfect device, as I have no clue. But a small gap, that is easily corrected FWIW, isn't a big of a deal. This to me seems like someone is trying to make up for a certain MFG's design shortcomings with false outrage about a piece of glass that can be cut just a tiny bit larger next time. I highly doubt Samsung would not take this device on warranty. No, it shouldn't have made it through QC, but this is a very fixable problem. Changing designs or materials this late in the game is not. I'm not a samsung fanboy, but this is nitpicking about something that any crappy engineer could fix. Unless there is an extra 1 mm or so in the chassis of the iPhone I don't know about that can be used to reinforce the body, then that isn't a fixable problem. Not without making the phone bigger around the bezel or using a different material. So please rephrase the article.

117. Chris.P

Posts: 567; Member since: Jun 27, 2013

You're right. They're not the same thing. Nor are they as completely different as the crowd seems to think. Again, if this is an isolated incident, then we'll know about it soon, and then we'll simply go back to whatever is on our plate. And if it's not, then we'll revisit this story. That said, nowhere are we saying that the two are the same. Nor is there "outrage", let alone "false". But you can't deny that, at their core, they're very similar, and this is specifically valid (and relevant) since Samsung chose to make a jab for its own gain only to be found to be seemingly lacking itself (again, making it perfectly clear that this could be an isolated problem, we'll know more soon). Besides, I don't see why it would be so impossible for Apple to actually do something about it, especially now that the world's attention is fixed on the issue -- you don't really believe they've manufactured the tens of millions iPhone 6 Plus units that they'll end up selling, right? What's more, and this is tangential to the topic at hand -- I've seen various people trying to bend the iPhone 6 Plus probably over a dozen times already, and it ain't that easy unless you apply specific force towards the volume rocker. As Consumer Report's slightly misleading (in my opinion) findings show, bending the 6 Plus in what I'd say is a far more likely, real-world scenario is far, far harder. Oh, and since fans from both camps are getting a little rowdy, full disclosure: the last phone from Apple I've owned is the 3G. And that was a while ago. As for Samsung, that would have to be the SGH-D900i. And that, too, was a while ago. So I don't really hold any personal stake in this (nor do I understand why a lot of people feel like they do). But this is the news, and as somebody else pointed out, selectively turning a deaf ear could have as easily be construed as being one-sided and favoring this or that company. Thanks for your feedback anyway. I do read it.

122. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

"Besides, I don't see why it would be so impossible for Apple to actually do something about it, especially now that the world's attention is fixed on the issue -- you don't really believe they've manufactured the tens of millions iPhone 6 Plus units that they'll end up selling, right?" Two comments: 1. Do you doubt that Apple has manufactured a bunch of +-sized phones? If they made a statement that was false to investors, they would have waaay more problems than they have now. 2. Making a production change is not a trivial undertaking. They would have to put some kind of reinforcement in place, and that could require re-design of the parts (circuit board, battery, whatever) that are in close proximity to the reinforcement. Even in the +-edition, space is at a premium. There is a reason why the lens protrudes out of the chassis. Net-net, my Magic 8-Ball says Apple doesn't do anything until the S versions are produced next year.

129. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

Your Magic 8-Ball is totally on point. The 6s & 6s Plus will be designed differently... +1

123. KingDingaLing

Posts: 324; Member since: Oct 11, 2013

Nobody likes to hear about design flaws or manufacturing mishaps with their beloved devices. Each of us have a vested amount in our phones and most of us here, at least the mature adults, can take a jab from other users without getting butthurt. With that being said, maybe we should get Michael Strahan interviewed to sort out this gap issue. ;)

135. ManusImperceptus

Posts: 724; Member since: Jun 10, 2014

"nor do I understand why a lot of people feel like they do)" One could argue that the WP crowd has, seeing as how the failure of major devices from either OS equates to potentially more sold windows phones, again equating more focus on developing WP apps and thus nurturing the OS for the good of all it's users...

145. imran86

Posts: 208; Member since: Sep 14, 2012

"I've seen various people trying to bend the iPhone 6 Plus probably over a dozen times already, and it ain't that easy unless you apply specific force towards the volume rocker" And can you guarantee that when it's in your jeans pockets, the force when you sit will not be applied to that weak point. Of course you can't, and that's why every Iphone 6+ is a faulty device.

100. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Do you really think the 6+ bendgate issue is a manufacturing defect? If that were the circumstance, new units would not bend and the bending units would be exchanged for replacements.

40. caesantos

Posts: 90; Member since: Feb 27, 2014

The purpose of this maneuver is to distract people from what is happening with the iPhone 6 Plus. What this gap can do? The "bendgate" is much more problematic.

42. Commentator

Posts: 3723; Member since: Aug 16, 2011

So would you rather PA just sweep this story under the rug?

49. tedkord

Posts: 17480; Member since: Jun 17, 2009

Absolutely not. I want all sites holding Samsung's feet to the fire if this is true. I'm planning on getting a Note 4 and it had better not have any gaps. If it does, Samsung had better either fix, replace or refund. That's the difference between me and a rabid Apple fan - I don't deny or give free passes based on manufacturer or brand.

59. alias3800

Posts: 63; Member since: Jul 09, 2014

I'm fairly certain that the kind of people who follow these tech sites would get a bent iPhone 6 Plus replaces almost immediately, regardless of fanboy-ism. I don't think people are denying it, just trying to throw blankets over the unnecessary forest fires that have been created. That being said, I think the real problems for Pluses (and 6s) are going to surface 5-6 months from now, because the general public really doesn't care for their $700-$1000 devices the way they should. Oh well.

85. tedkord

Posts: 17480; Member since: Jun 17, 2009

I'm sure anyone would get a replacement if the phone bent. But there are people on this site who would get the replacement, and never admit they had a bent phone, and continue to claim it was all made up. It still happens for the iPhone 4 antenna debacle, deniers still deny there was every any issue, it was all blown up out of proportion and was the same for all phones.

60. Commentator

Posts: 3723; Member since: Aug 16, 2011

Or a rabid Samsung fan. And in response to alias, yeah, it'll be interesting a few months down the road, especially when (if?) wear-and-tear begins to show on the lower-left quadrant of the camera ring due to its protrusion.

73. Ashoaib

Posts: 3309; Member since: Nov 15, 2013

I am a fan of samsung's high end devices but it didnt stop me from saying that samsung sucks in low end and mid range... not a blind ifan o yea, I am waiting for my white note 4

104. RebelwithoutaClue unregistered

Google shouldn't have asked Samsung to include all Gapps on their phones.

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