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Red discoloration of the Samsung Galaxy S8/S8+ displays upset buyers in Korea

Posted: , by Alan F.

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Red discoloration of the Samsung Galaxy S8/S8+ displays upset buyers in Korea
After last year's fiasco with the Samsung Galaxy Note 7, it was very important for Samsung to have no problems at all with the Samsung Galaxy S8 and the Samsung Galaxy S8+. So the company took extra time, unveiling the phones a month later than usual to make sure that the flagship models would launch without any issues. But over the last few days, several Galaxy S8 and Galaxy S8+ owners in Korea started complaining about a reddish tint that was showing up on their devices.

Pictures of the Galaxy S8 and Galaxy S8+ popped up on social media sites as insecure device owners asked others if they thought that the screens on their phones were too red. Samsung replied to this news by saying, "It is not a quality problem and it can be adjusted with the phone itself. If the color still appears to be reddish, customers can change it at the service center." But this statement didn't mollify some Galaxy S8/S8+ owners who said that they were unable to adjust the color on their screens because they were already optimized.

One industry analyst put the blame for the reddish tint squarely on Samsung's rush to produce enough phones to meet strong demand. The analyst said that Samsung uses deep red technology to produce color balance for the phone. By rushing production of the Galaxy S8, some of the units might have been left with this reddish tint on the screen.

Some of the units appear to have a magenta discoloration which might be an interesting way for T-Mobile to promote the phone. But no matter how much CEO John Legere loves the color, we're sure he would rather have his customers receive the Galaxy S8 or Galaxy S8+ they ordered without any issues at all.


source: KoreaHerald

52 Comments
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posted on 18 Apr 2017, 00:15 9

1. Supah (Posts: 57; Member since: 08 Mar 2017)


Now you're asking for it Sammy....

posted on 18 Apr 2017, 00:32 3

7. adi90 (Posts: 459; Member since: 21 Dec 2015)


Let the witch hunt begin .

posted on 18 Apr 2017, 01:07 3

10. hung2900 (Posts: 965; Member since: 02 Mar 2012)


Color variations have been on Samsung OLED for years, and people are OK with this. And people now bash this because cannot find anything else to bash Samsung.

Unfortunately for these people, on Galaxy S8, Samsung has the color adjustment mode for it already. Sadly.

posted on 18 Apr 2017, 01:42 4

18. tech_mate (Posts: 21; Member since: 30 Nov 2016)


Typical fans reply.

posted on 18 Apr 2017, 02:19 3

27. Settings (Posts: 2305; Member since: 02 Jul 2014)


But still has red defects. Cant hide that. When you want to impress you have to use the best possible model stock ever. Not this. Theres no excuse for this.

posted on 18 Apr 2017, 03:41 6

30. joey_sfb (Posts: 6533; Member since: 29 Mar 2012)


From the picture shown in PA, the reddish tint is very obvious and the owner are rightfully piss.

S8 is not a cheap phone but the red tint make it looks worst than a $70 buck cheap android phone.

posted on 18 Apr 2017, 01:01 3

9. Settings (Posts: 2305; Member since: 02 Jul 2014)


SAMOLED not only features deep blacks but also real reds apart from the bluish green tints. Samsung just want to cover the entire color spectrum.

posted on 18 Apr 2017, 01:32 5

13. Hallyu (Posts: 657; Member since: 21 Jul 2015)


Is OLED such an disadvantage, why the heck the rotten fruit begging Samsung for its next gen. iCrap? This is bad joke!

posted on 18 Apr 2017, 01:27 15

11. Hallyu (Posts: 657; Member since: 21 Jul 2015)


God, are you really biting this bait? Now iClownArena strikes again! This is another embarrassing and failing attempt to disturb the stable flow of the S8 selling. Let me tell you Apple paid bots that it's called yield manufacturing process. It just a matter of time that it will fully recover to its habitual condition. It's pretty much normal and happens all the time, and surely it not defective as this PA (Pathetic Arena) is exaggerating, so don't be panic. Samsung is the king of display, the one that produced the world first OLED tech with best and reliable quality and holds more than 90% of OLED market share. This news is hopeless and destruction of tech world. I'm signing out this low Apple puppet website for now.

posted on 18 Apr 2017, 01:37 5

15. Plasticsh1t (Posts: 2036; Member since: 01 Sep 2014)


@hallyu "I'm signing out this low Apple puppet website for now". A man gotta keep his words and not change his mind a few hours later. You're a man right? Or maybe not? I don't know anymore :(

posted on 18 Apr 2017, 08:46

41. dimas (Posts: 2511; Member since: 22 Jul 2014)


He's saying that for years and still not doing it. Just let him be with his tantrums, he'll grow on it after he drink his milk.

posted on 18 Apr 2017, 01:40 5

17. Jason2k13 (Posts: 1302; Member since: 28 Mar 2013)


How old are you? who cares what people say about a company who doesn't care about you or anybody else? That also applies to all other big companies out there, so I dont know why some people here in PA go out of their ways to defend a brand.

posted on 18 Apr 2017, 03:01 1

28. Hallyu (Posts: 657; Member since: 21 Jul 2015)


21 yrs. So? I don't need permission from someone to express my perspective on something. So showing my intention to correct a biased author and exposing his weakness is a new sin now? And finding justice and fairness for an innocent company is called defending it? Yes, right I defend an angel but I also won't let the evil to hurt anybody.

posted on 18 Apr 2017, 03:08 5

29. Plasticsh1t (Posts: 2036; Member since: 01 Sep 2014)


Do us a favor and unregister your account and be done with it.

posted on 18 Apr 2017, 10:11

46. sissy246 (Posts: 3873; Member since: 04 Mar 2015)


In a way you are wrong about companies not caring about us. With out us they would go broke.

posted on 18 Apr 2017, 02:02 3

23. frakle (Posts: 2; Member since: 14 Nov 2012)


I agree I've personally seen a similar screen discoloration on an iPhone 7. I feel like people are waiting for samsung to fail whilst others such as myself are waiting for them to take there rightful place at the top.

posted on 18 Apr 2017, 02:08 5

24. AlikMalix (unregistered)


Samsung will not even see the top until they can build and maintain their own platform instead of depending on google for a freeware one. Apple is on top only because they actually can and did that!

No bias - just truth.

posted on 18 Apr 2017, 04:22

33. Xperia14 (Posts: 912; Member since: 01 Sep 2015)


Different calibrations has been a problem with Samsung for a while now.

Erica already noticed it for the S8 in her hands-on video:
https://youtu.be/rhoyPn2_O0M?t=448

posted on 18 Apr 2017, 00:19

2. NoToFanboys (Posts: 2927; Member since: 03 Oct 2015)


Samsung dark times aren't over yet? Stay tuned...

posted on 18 Apr 2017, 00:19

3. MrElectrifyer (banned) (Posts: 3960; Member since: 21 Oct 2014)


Ah, good old manufacturer defects, always rearing their ugly heads in the first batch...at least no need for recalls in this case, yet.

posted on 18 Apr 2017, 00:22 6

4. Tyrion_Lannister (unregistered)


It's just how displays are made for phones. If manufacturers started binning them and only shipping fully calibrated screens, the phones would cost a lot more.

Let me tell you what happens on the assembly line. There is a default profile that gets fitted in every screen. However, every screen is different with small differences with white balance(red, green and blue). Some have more blue, some more green and some more red. Obviously the same profile won't fit all of them.

It will get better as the manufacturing yields improve and they get more efficient in a couple months. There are first batch issues with every phone and that's why I usually wait about 2-3 months before buying a phone.

How to fix it if you got a lemon? Go to settings>display and adjust the RGB values. Erica Griffin did it in her hands-on review.

posted on 18 Apr 2017, 00:27 3

5. kiko007 (Posts: 5188; Member since: 17 Feb 2016)


Seems like a small thing to get upset over. Then again, we do pay a lot of money for these damn things, so I can understand a little outcry.

posted on 18 Apr 2017, 00:28 3

6. Jishnusur (Posts: 121; Member since: 07 Oct 2013)


Infinity display with infinite problems :P

But well I'm good with this phone. Looks amazing!

posted on 18 Apr 2017, 00:57

8. Derekjeter (Posts: 1067; Member since: 27 Oct 2011)


For everyone who preordered, I feel bad if you get one of these.

Has the LG G6 experience any issues yet??

posted on 18 Apr 2017, 01:38 1

16. Jason2k13 (Posts: 1302; Member since: 28 Mar 2013)


"...If the color still appears to be reddish, customers can change it at the service center." In other words, just exchange it, problem solved.

posted on 18 Apr 2017, 10:19

47. sissy246 (Posts: 3873; Member since: 04 Mar 2015)


Exactly
Yeah it's a pain in the azz sometimes to have to take something back but it happens.

posted on 18 Apr 2017, 02:11 4

25. AlikMalix (unregistered)


Derekjetter, LG does not sell enough devices to show Enough number of defects worthy of reporting.

posted on 18 Apr 2017, 01:27

12. vijay.alapati (Posts: 181; Member since: 08 Jan 2015)


They might have turned on the bluelight filter :p

posted on 18 Apr 2017, 01:32 2

14. Plasticsh1t (Posts: 2036; Member since: 01 Sep 2014)


Way to go Samsung.

#fail

posted on 18 Apr 2017, 01:50 1

19. CellieCell (Posts: 138; Member since: 14 Apr 2010)


Unfortunately I've noticed this red hue on other Samsung phones. But if this is the worse thing that can happen then so be it.

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