RED apologizes for titanium Hydrogen One delays, will provide aluminum model for free

RED apologizes for titanium Hydrogen One delays, will provide aluminum model for free
The RED Hydrogen One will be released in two versions, aluminum and titanium. The former model, which is also the cheapest, will begin shipping towards the end of October. But when it comes to the more expensive titanium option, there is still no timeline, despite the pre-order period taking place 14 months ago. 

In light of the problems RED is facing with the production of the titanium version, the company’s CEO has come up with a solution for those who have already pre-ordered the model. See, rather than forcing them to wait for production to begin, the company will provide them with an aluminum version free of charge. Then, once production of the titanium variant starts, the company will begin shipping these models out to those who pre-ordered them. Furthermore, as a gesture of good will, RED will be allowing customers to keep both models at no extra cost.

According to the company’s CEO, Jim Jannard, the company was assured by its suppliers that enough titanium models would be produced in order to fulfill pre-orders. However, this ultimately turned out to not be the case. Additionally, Jannard claims that the brand has been let down severely on more than one occasion by its suppliers, hence the constant delays. 

For those who may still be interested in RED’s smartphone, the Hydrogen One will be available to purchase starting November 2 via carriers such as AT&T and Verizon. Once this happens, it’ll be interesting to see how the device’s camera compares to those of the upcoming Google Pixel 3, the Huawei Mate 20 Pro, or even the LG V40 ThinQ.

source: RED

Related phones

Hydrogen One
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 128 GB + microSDXC
  • Battery 4500 mAh



1. tyger11

Posts: 295; Member since: Oct 29, 2012

Any word on whether this thing will T-Mo's Band 71?

7. Phonehex

Posts: 767; Member since: Feb 16, 2016

SD 835 on this , when 855 is just around the corner. Not a great deal . Two Generations behind and 7nm with advanced AI capabilities make a huge difference. At least I don't want to be paying the early adopter price.

10. Penny

Posts: 1860; Member since: Feb 04, 2011

Go for what matters to you. If the 845/855 is what matters to you, go for that. Imaging and this new H4V tech mattered to me, so I went for this. The Hydrogen may be a generation behind on processor, but then competitors' devices are probably a couple generations behind on media in my opinion.

2. bearballz

Posts: 35; Member since: Mar 17, 2017

Wow, pretty classy move on Red's part.

3. OneLove123

Posts: 1195; Member since: Aug 28, 2018

That’s great customer service. It’s not like they were ordering it wrong.:)

4. Be_Mine

Posts: 290; Member since: Dec 29, 2013

Seems fair enough to me.

5. rsiders

Posts: 1978; Member since: Nov 17, 2011

That's about the only thing right they've done with this launch so good for them. LG's slow poke rollouts don't have nothing on this epic "wait and see" launch.

9. Penny

Posts: 1860; Member since: Feb 04, 2011

The magnified appearance of delays is the price you pay when you start the preorder process as early as they did. The phone was still far from being ready for production at that time. But they did it in the interest of transparency. They have provided lots of details and information directly to the pre-order customers and let them in on the development journey, which is something I've never seen from other manufacturers.

6. ijuanp03

Posts: 616; Member since: Dec 30, 2014

WOW. Pre-order started more than a year ago and the phone isn't shipped? And wait til you see the pre-installed version. Hopefully it isn't Marshmallow. LOL

8. perry1234

Posts: 650; Member since: Aug 14, 2012

Dang ! Two phones for the price of one ? Killer !!

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