Pokemon GO in regulatory hot water over its PokeCoins refund policy
unfavorable customer terms" to Niantic, after numerous complaints how the refund system works. If you, for instance, bought about $100 worth (14,500) of PokeCoins (and these things happen in countries like Japan and South Korea), then used just 100 of them, Niantic treats the whole lot as used, and won't refund you the rest within the 7-day grace period that the local law allows. Moreover, due to problems with GPS spoofers, Niantic keeps the rights to lock folks out of the game, and they won't be able to get any money spent on items withing the game back.The Korea Consumer Agency (KCA) has issued a warning for "
That is why the KCA deems the company's legal terms too broad and defensive, and wants Niantic to change them. "The terms are excessively undermining normal use of the service and are even restraining consumers' cooling-off rights," according to one representative there. "We will recommend the provider of Pokemon Go to reform the terms that are unfavorable for users. We also plan to discuss the issue with our U.S. counterpart, the Better Business Bureau, if necessary." Word to the wise - don't spend too much money on PokeCoins at once.
source: Korea Times