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Pixel users are finding support in an unexpected place

By Anam Hamid

Published: Oct 31, 2023, 9:45 AM

Android Google

Pixel users are finding support in an unexpected place

As the Pixel userbase continues to grow, it's only natural that more people would be requiring support services, but so far, users haven't been particularly happy with the kind of support they are getting, but Google seems eager to change that. The company has now become more active on Reddit to help users with any queries they may have.

Google makes some of the best smartphones around but its Tensor-power handsets are quite bug prone and hardware issues also pop up every now and then. To make matters worse, some customers say that when they reach out to the company to get help with issues, the response is not satisfactory.

With Google having upped its software support and repair parts availability game massively, the next logical step to ensure customer satisfaction and retention is to be easily accessible. One way the company is doing that is by being very active on Reddit through its official profile, u/PixelCommunity.

Even though this profile was created in 2016, Google had previously not been that active on the platform, despite a promise made seven months ago to post more frequently and help users with their problems.

The company has finally started making good on that promise. As noted by 9to5Google, the company started engaging more actively with users from late September onwards, providing daily responses to queries.

Since Reddit has no restriction on the length of the response, it's a great platform for step-by-step instructions. Oftentimes, the response is simply a link to an article on the Google Help forums. Other times, the users are directed to phone or chat support.

9to5Google has observed that the answers are general and straightforward in nature, with Google often asking people to ensure they are running the latest version of the operating system or the app or making them clear the cache.

Still, it's a good step, and if nothing else, you get the assurance that you are not being left high and dry.

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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.

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