Nexus 5 gets a hardware revision, currently shipping with new speaker grill and fixed buttons

2. QWIKSTRIKE (Posts: 1276; Member since: 09 Mar 2010)

I agree with this they should bring them all back for the upgrade.....I read about this a few days ago, and I am wondering what to do. I don't seem to have this issue at all I don't think however; my phone is in a case, and I worry about future issues arising with this.

7. lsutigers (Posts: 821; Member since: 08 Mar 2009)

If it's not an issue with your phone then don't worry about it...

9. Finalflash (Posts: 3492; Member since: 23 Jul 2013)

Right, because Apple did that with all iPhone 5 models, Samsung did that with all S3 models and anyone that ever stream lined a product just did a full recall. This is how ALL products work, if you notice the change then it was major, otherwise minor revisions are happening all the time.

3. boosook (Posts: 1442; Member since: 19 Nov 2012)

Early buyers are not forced to buy the phone the day it is released, are not forced to stand in lines in front of Apple stores, and so on. These issues happen with every phone, and every phone has different hardware revisions to improve its flaws. The choice between being an early adopter or waiting to see how the product performs and if it has some flaws that must be corrected is yours.

8. QWIKSTRIKE (Posts: 1276; Member since: 09 Mar 2010)

I slightly agree, and mostly disagree with what you typed. When products are flawed it is not the fault of the person that bought it early. It is due to poor quality control, and oversight. When "FLAWS" are found in a product to save money unless death or injury can occur the end user is burdened with discovering these issues. You seem to think that the burden should rest with the end user, and sometimes manufacturers do as well until a catastophy happens.

However; when you purchase a product there is an unspoken agreement between you and the manufacturer that the product is safe, and will fucntion as intended or described. You then enter into a unspoken binding contract that the product will be safe and perform resonably as expected when surrendering your cash.

When flaws arise some consumers may be oblivious to said issues, and the Manufacturer seems to take a you don't ask we won't tell position, and correct the flaws, and never say anything about it usually unless in some cases death happens. Law suits usually compels them to address the problem. So...yes the consumer should look for flaws but in the end it is the MFG's repsonsibility to make good, but in order to protect stock profits it is usually silently pushed upon the consumer to discover them.

That said if I buy a product 1st off the assembly line or last I expect it to perform a certain way after my cash is surrenedered, and when flaws appear I would expect to be notified of said flaws to protect my investment in their product, and to keep me and other consumers coming back.

However; for the sake of stock profit most will never know of issues sometimes until too late or something causes a fatality in some instances. No, I don't expect death by cell phone but some companies have had phones explode because of flaws....you never know.

It will be interesting to see how they handle this issue going forward. My fear is that when flaws like this happen you feel like since you don't have the issue showing up today it could rear its ugly head tomorrow thus finding yourself out of warranty. Remember GM, and many American car MFG's let inferior cars roll of the assembly line, which gave rise to foriegn competiton! When the consumer becomes leery or Jaded it is hard to win them back.

18. tedkord (Posts: 13863; Member since: 17 Jun 2009)

I have to disagree with you. These weren't flaws like the iPhone 4 antenna, which hampered the function of the device. These were just areas where people said it could be a little better. The buttons may have felt a little loose prior, but they worked. The speaker grill may not have been optimal, but it worked.

It would be nice of Google to replace older models or give a play store credit, but it's not required.

23. QWIKSTRIKE (Posts: 1276; Member since: 09 Mar 2010)

You are corect Ted in that aspect, However; its a quality aspect of "goods rendered for tender clause". When goods are rendered for cash/"tender" a reasonable expected quality expectation should be met.

Buttons wobbly/loose, and simm trays offset with poorly designed speakers, and mike grilles are defects that would fall under that law. Any consumer would expect to find no defects in a products buttons for sound or power, because they could malfunction and break.

Those products are worn/loose/defective before usagage, and probably would have a higher chance of breaking sooner than those that are not. These issues had they been massive would cause a savy lawyer to bring a class action suit just because of the "cash for tender" reasonable expectation of a product.

Consumers should not have to put up with defective products because it is not as bad as another MFG's defective product....a defect is a defect.

The problem with failing buttons is that they can render the device un usable if those said buttons continue to deteriorate, and may even deteriorate faster because of the defect....that's unacceptable.

The other defect's are not as overbearing as the buttons, but they were addressed because the MFG did think them to be worthy of changing. The mic, and speaker aren't too bad, and I some what agree with you about this point here.

Google to my understanding is taking back the ones with defective buttons with out any issues, which is a good sign of good faith.

19. tedkord (Posts: 13863; Member since: 17 Jun 2009)

Exactly. The Galaxy S3 had revisions to the chipset during its run to use less juice, that didn't entitle me to a new one because I had rev1. The phone still functioned as it was supposed to.

24. QWIKSTRIKE (Posts: 1276; Member since: 09 Mar 2010)

No, because this was more or less an improvement on technology rather than a defect. I can buy a product that uses more energy now, but next week they can improve on that products energy performance. I may want that but they would not be required to give me the new product isnce my product worked within reason.

It's like the GS4 or the Note 3 not having tri band for Sprint users and now they are offering tri band GS4's for Sprint in a few weeks. The early adopters lose on that, but had they done their home work like many including myself they would have waited for a Note 4, or GS5. Even those that buy a GS4 with triband at this point should wait for the GS5 thats about to launch early next year. However; This early adoption is different than defective parts expectations.

10. JakeLee (banned) (Posts: 1021; Member since: 02 Nov 2013)

I agree with you to some degree, but sometimes it's the other way around : cost savings.

C'est la vie.

11. PootisMan (Posts: 259; Member since: 02 Aug 2013)

I normally would be angry about this, but the fact is that with my Nexus 5 I don't have any of the issues written about above.

20. ohiojosh78 (Posts: 32; Member since: 17 Oct 2011)

I have to respectfully disagree with you here. This is the sign off a company who actually listens to it's customers and acts quickly to resolve any issues. I can't even count how many times I have had similar problems and been basically ignored even with overwhelming evidence. Every other company wants to deny, deny, deny any problems.

Not only has Google listened to us but they overhauled their product IN AROUND 1 MONTH! That's unheard of. While early adopters are usually the most diehard supporters, they also realize they are taking a chance by jumping in so early on. Then again they always have the option to return or swap out phones. All Nexus 5s are still under warranty. Anyone can swap them out.

So no, the first group of people didn't get the "middle finger" I personally purchases 4 of the 32gb Nexus 5s. I had issues with all 4 of them, so I returned all 4 of them. I knew a fix would be coming but figured it wouldn't be until next year sometime.

Google listened, learned and acted quickly. What would you have them do, keep producing the same broken phone?

If you have a day 1 edition and are not happy, swap it. It's that simple.

25. QWIKSTRIKE (Posts: 1276; Member since: 09 Mar 2010)

Well said, and How true....cudos to Google for expediently adressing the camera and bugs; While addressing the wobbly buttons as a defect, and replacing those products with out fail, or any questions asked from what I have been hearing.

22. Nine1Sickness (Posts: 363; Member since: 30 Jan 2011)

Yup, I use to be a Nexus fan until I bought the N5. Never again will I buy a Nexus made by LG.

28. QWIKSTRIKE (Posts: 1276; Member since: 09 Mar 2010)

The Nexus 5 is the very best of any Nexus device ever made. It truly was the only one that I considered looking at and then buying. Every tech site suggest that it is the best Nexus phne device produced.

The flaws have been addressed and corrected in a resonable dare I say expedient time frame. What more can you ask for....defects always seem to happen with any new product, what makes or brekas the producre /MFG is how they address them.

Google has been "QWIK" to address and make good on the issues that the consumer has compalined about. That will keep me as a consumer in their corner until they fail me in that department.

32. TediT (Posts: 46; Member since: 03 Sep 2012)

I hate Google now that I read this news :@
I'm one of those people who bought it in the very beginning

33. Furbal (unregistered)

you bought it for the features it had when it was purchased, excepting any flaws in operation, how do these changes affect you?

36. Nexus_bear (Posts: 32; Member since: 19 Nov 2013)

I bought it too on launch day. Calm down. If you have insurance take it to your carrier and they should swap it.

35. Nexus_bear (Posts: 32; Member since: 19 Nov 2013)

No its not. For every phone I have owned. All Sprints high end Evos, Sprint's Galaxy epic - s4. And the touch pro. I have purchased on launch day. And with each of those devices there have been hardware revisions. My goodness there were 6 hardware versions of the HTC evo 4g. These are mass produced items. Any mass produced hardware from cars to game consoles, audio systems, computers ALL get minor revisions. No. Its not a middle finger. You're just highly opinionated.

5. TerryCrowley (Posts: 194; Member since: 31 Jul 2011)

Oh good I thought I was the only person to notice. Before, I could barely hear my lock screen opening/closing. Now I hear it everytime. Same with all of the notification sounds and ringtones. They all have a lot more clarity now that their volumes been increased.

15. hadouken (Posts: 18; Member since: 12 Dec 2012)

First thing I did after the update was a camera test, and I noticed a louder camera capture sound. I couldn't tell the different when playing videos and I didn't see any mention of sound update for 4.4.2. I also thought it was just me.

34. andynaija (Posts: 968; Member since: 08 Sep 2012)

Shush!