New tool from Apple stops the iMessage black hole from gobbling up text messages

New tool from Apple stops the iMessage black hole from gobbling up text messages
You might recall the plight of those who switched platforms from iOS to Android, or Windows Phone, or BlackBerry. Those who kept the same phone number would end up still connected to iMessage, which meant that texts never made it to the new platform. Instead, they would go to iMessage from where they could not be received by the message's recipient. Apple has now developed a tool that will end this nagging problem.

The tool offered by Apple allows the telephone number to be disconnected from iMessage, which means that texts will no longer be sent to a platform that the missive's target no longer can access. The process is simple. Go to the special Apple website, type in your phone number, and you will receive a confirmation code via SMS. Submit the code to Apple and your number will no longer be connected to iMessage.

If switching platforms from iOS resulted in missing text messages, you need to head over to the sourcelink so that Apple can fix the problem. Otherwise, the black hole of iMessage will continue to swallow up your texts.


source: Apple via Reddit, Verge, AndroidCentral

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39 Comments

1. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Wow, I remember reading about this issue a long time ago... How long ago? I couldn't quite remember so I did a quick Google search and came across an article detailing the issue from January of 2012!!! Took Apple long enough!!! And the issue's not even fixed, they just have a work around! http://www.imore.com/imessage-bug-time-easy-fix

2. Mxyzptlk unregistered

Right because android has never had any problems

6. Scott93274

Posts: 6040; Member since: Aug 06, 2013

So you think that nearly three years is a perfectly acceptable time frame to not quite fix a issue that strips users of basic features of any phone if they were to switch to another platform? If so then you have the lowest expectations/standards of anyone I know.

7. Sauce2

Posts: 199; Member since: Oct 21, 2014

LOL lets not talk about time frames when it comes to updates and fixes

10. Derekjeter

Posts: 1552; Member since: Oct 27, 2011

So you think that nearly 6 years is a perfectly acceptable time frame to NOT fix at all an issue that strips users of a basic feature that you can get on any iPhone even the 4 gen? If so you android fan have the lowest expectations/ standards of anyone ever! You can't even send a simple video in high quality thru android native mms app.

20. Taters

Posts: 6474; Member since: Jan 28, 2013

That's not a real issue. Not receiving text messages is huge. You can miss sonething important. Not being able to send a video is like less consequential than not having a notification light. I don't think I have ever EVER thought to myself, wtf, I can't send a video. everyone except you can live without it no problem. No one can live with not getting all their texts. You itards are hilarious.

30. darkkjedii

Posts: 31540; Member since: Feb 05, 2011

It's a real issue, if the owner of the phone that he/she paid their money for deems it one. May not be to you, but you don't speak for everyone, just like I don't.

34. Taters

Posts: 6474; Member since: Jan 28, 2013

I can safely speak for everyone that not being able to text a video is a lot smaller of a crime then not being able to receive text messages. Only in itard world is it equal like mr jeeter is implying.

27. vincelongman

Posts: 5746; Member since: Feb 10, 2013

Apple wasn't even trying to fix this at all They would blame it on the carrier or your Android/WP phone Apple only started working on this because someone filed a lawsuit against them earlier this year

29. darkkjedii

Posts: 31540; Member since: Feb 05, 2011

Lmao! You're right, no auto video compression/editing. That's always been a bummer for me with android. I'd record a vid on my N3, (that I sold BTW), and forget to manually limit for mms, and get that "file size too large cannot attach". Drove me crazy, cuz I couldn't email them either. That's why overall, I've always preferred the iPhones camera experience. In the past some droiders have said "just upload them to YouTube or Facebook", but what about if it's private? That's where an email, or phone number is needed.

11. Derekjeter

Posts: 1552; Member since: Oct 27, 2011

I love my Note 4 and iPhone 6. Theres things one can't do that the other can and vise versa. By the way the iMessage problem has been able to fix for about 3 years. All you do is turn off iMessage and log out of Apple ID and iCloud. Since I can remember I've been able to switch from my LG 2 and iPhone 5 with out any issues

31. darkkjedii

Posts: 31540; Member since: Feb 05, 2011

Bingo!

14. AlikMalix unregistered

Um, this is not an issue, most of the time switching between platforms you will not experience this issue - but it did happen sometimes... But you can just log into iCloud.com and signout from iMessage from there... This is just another way to do sign off. iMessage is the absolute best texting app vs all that's available, thirdparty app or native. I tried them all, and iMessage is seemless, it works with any other app or carrier network, it recognizes if someone else is on iMessage, and with iOS8 it got even better... But yeh, before switching to Android or Windows or Timbaktu, just turn off iMessage and that's it !!! Settings to your iPhone are accessable outside the physical device - incase you forgot... This new process is just for those that didn't know that...

36. QWERTYphone

Posts: 654; Member since: Sep 22, 2014

AlikMalix- NO. YOU'RE WRONG. Simply signing out of iMessage does NOT solve the problem. I told you the solution that I had to figure out of myself. Apple is an evil company that created this "glitch" to make it difficult for people to leave Apple. F@CK APPLE !!!!

37. AlikMalix unregistered

Yep, Apple is EVIL.... dun-dan-do-o-o-n!

3. meanestgenius

Posts: 22426; Member since: May 28, 2014

That's Apple for you. They take forever to get around to things like software patches, up to date hardware, and "fixes". However, the software patches lead to more software bugs, the up to date hardware isn't quite up to date and has a scrappy build to it, and the "fixes" turn out to be just work arounds.

4. Derekjeter

Posts: 1552; Member since: Oct 27, 2011

You still can't send a one minute video thru mms on Android thru the regular app. And if you do it looks like s**t. That issue has been going on since.... Well ever.

22. Scott93274

Posts: 6040; Member since: Aug 06, 2013

You still can't use your iPhone as a mass storage device when connected to a computer or manage it with anything other than iTunes, NFC is locked to a single app, Apple still has yet to adopt the industry standard of micro USB port, Siri won't respond to your command while the phone is asleep when unplugged like other Android devices do, They still don't have a notification light, removable batteries... crap, this list can go on forever... What's your point? You mean to tell me that sending a one minute video is more important than being able to text? That's idiotic.

26. Derekjeter

Posts: 1552; Member since: Oct 27, 2011

All the stuff you just mentioned 98% of android users don't have a clue of what your talking about. You know why? People want a phone that just works. NFC is barely even known and used other than for mobile payments. Micro USB port is just a charging port to 98% of mobile users no matter the OS. Siri is hardly used I use Google now on both the note and iPhone. No need for removable batteries if not a heavy user again 98% of the world. The list goes on and on about your lame excuses to try an make apple and the iPhone seem useless. When it's you the only one that's useless in this world my friend. I only use my phones for texting calling and emails. The note comes in handy for editing pictures. My iPhone is handy for taking that 45sec video of my 11 month old walking for the first time and being able to share it with those people who don't know about what's app or other 3rd party apps. My iPhone just works. Without Apple android doesn't exist and with out Android Apple doesn't get to be where they are. A simple feature of sending high quality videos in a native app with out downloading 17 other apps to help it would be and is important to people sharing special moments.

28. JunkCreek

Posts: 407; Member since: Jul 13, 2012

A simple feature of sending a text messsegae with out signing off something because of my iPhone dead battery as soon as I insert my SIM card to non iPhone device and non internet connected device would be most important to people sending urgent moments.

38. AlikMalix unregistered

what?

39. AlikMalix unregistered

Um your list is stupid... You can use iOS without iTunes as a storage device - try iCloud Drive - the files are accessible anywhere in the world and can be used by corresponding apps on your iDevice... I unlock my door at home, control my thermostat, lights, music with my iPhone 5s (non NFC device). I pair my phone with sound system at home using BT, and get all kinds of info at museums, stores, stadiums, and other locations of interest with iBeacons. NFC is good for paying I guess, other stuff you use NFC tagging in iOS has been handled by iPhones differently... I would miss lightning port if I had to use micro USB - it's flimzy, non reversable, and gets debris stuck inside - no thanks... Toyota is industry standard too - I prefer a Bimmer... Most Android are running Jelly Bean, Android phones except for motoX and those that have Lollipop will not have GOOGLE NOW respond to you without swiping to unlock and clicking the microphone button... (which is more cumbersome than accessing siri by pushing a button). Notification light - that's a feature? Removable batteries - I will agree with you on that one when I meet a person carrying an extra battery with their android - never in the age of Android I've met anyone who has an extra battery!!! I like the S-pen on NOTE 4 so I was considering that (even though my experience using a Samsung S4 was terrible - slow touch responce, slow swipe response, very very slow loading from SD card (takes forever to find a photo). Games jitter and some graphics did not display right. Some apps from Play Store have backbuttons that did not do anything - devs dont even bother to properly port from iOS app... But considering that Android phones have caught up to iPhone - heres my list that "can go on forever" I'll miss Siri abilities like: finding friends, changing settings, reading back messages, opening apps, setting reminders (not callendar events). I'll miss Accessability options. I'll miss the fully customization abilities of notifications from app badges to completely off, to what part of information I want the app to notify and what information to egnore. I'll miss all the wonderful games and apps that never reach Android (Nitro from Z2, Infinity Blade, Sky Gamblers: Storm Raiders, Hyperlapse, even a simple Camoji app. I'll miss iCloud Drive, and the new Photo Library backup... I'll miss updates - if I had purchased my Android the same time I purchased this iPhone - i'd still be on JELLY BEAN that's like 2011 OS right? Great camera, slo-mo video, my fingerprint sensor, great graphics hardware, all the accessories and peripherals made for iPhone. My 1984 Porsche has CarPlay that absorbs my iPhone as soon as I get in (no it's not just an aux. port, bro) - that's out of the window as soon as I switch to Android. The list will go ON AND ON... I will give Note 4 a chance, but they petter implement find my friends or iMessage equivalent soon, maybe hurry those updates too...

5. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

I jump back and forth between platforms all the time, and I haven't had this issue in a long time. You just go into iMessage and disassociate your accounts and number.

8. Sauce2

Posts: 199; Member since: Oct 21, 2014

An over rated issue by fandroids

15. AlikMalix unregistered

I have an employee kid that jumps from HTC One (M7) to iPhone 4s and he never had to even disable iMessage... so it's not required for some...

9. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

This debacle with the Nexus 6 has really reminded me that Apple does a lot of basic things well. For example, working pre-orders with a delivery timetable. And let's not forget making a standard phone that gets updates from Apple and doesn't come with any carrier bloatware. This iMessage removal tool is another nice thing. A long time coming, but finally it is here. Hopefully Apple will allow Apple ID account renaming/merging soon as well. That one has been pending for years... far longer than the iMessage issue. Google takes their of their own interests, but rarely thinks about the customer other than how to gather more data. I like the "beauty of Android" and will see if there are any AT&T Nexus 6 models on Wednesday. I'm done with locked phones such as the Note 3 (which took about a year for root), but want timely updates and a lack of bloatware. The only phone now that meets these requirements is a Nexus.

12. Sniggly

Posts: 7305; Member since: Dec 05, 2009

So basically Apple is finally doing what they should have been doing all along, and didn't do until they were caught AND sued. Nice.

16. AlikMalix unregistered

Um, you could always just turn of iMessage on the iPhone or iCloud.com

18. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Actually, to shut this down before, you not only had to (preferably) shut off iMessage on the old device (while it was still connected to your number) and THEN go to Apple and deregister the device once it was off your number. And most people didn't find this out until a week (or more) without their iPhone. And of course there was no way for anyone sending the messages to know that they weren't getting through. It's been a major inconvenience for anyone trying to switch away from the iOS platform either way. No other platform pulls this bullsh!t. And QWERTY is right; the more cynical among us are justified in believing Apple designed iMessage this way on purpose.

24. Mxyzptlk unregistered

Wrong. Shut iMessage off on your phone. Problem solved. I've switched back and forth hundreds of times and have never had a problem. Stop exaggerating sniggly. P.S. I expect him to high tail it after he's proven wrong

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