Motorola admits to the CLIQ update that turned some units to bricks

Motorola admits to the CLIQ update that turned some units to bricks
There were some unhappy campers after the latest Motorola CLIQ update went live – it caused some people to find their usually happy smartphone turn into a worthless paper weight; expensive one actually. In any case, these bricked Motorola CLIQ handsets were probably the last thing that most owners expected to see. It seems that Motorola has gone on the record to finally acknowledge the problems that occurred with the CLIQ 1.3.18 update. Now that the damage is done, Motorola is setting their eyes on making things right for the affected owners. Let's just hope that future updates from Motorola are smoother with less headaches as we've seen recently. The following statement from Motorola was made available to the blog These Are the DROIDS:

Last week, the CLIQ 1.3.18 over-the-air software update began rolling out to consumers.  While the vast majority of updates were successful, a very small number of consumers reported a date error and found that, after factory resetting their device, their phone was not functioning properly. We have identified a workaround solution for these consumers, which can be found on the Motorola support forum (http://direct.motorola.com/hellomoto/us/support/tmo/index.html).

To our consumers, we apologize and are working swiftly to reconcile the situation. We are also revising the over-the-air software update so that this workaround solution is no longer needed. Consumers will be notified on their device when the revised update is available.
If you would like to provide more guidance to your readers, below is additional information for consumers:

To our consumers who downloaded the update and their device is working properly, no further action is needed. To our consumers who never received a notification to download the update, please do not take further action. You will be notified on your device when the revised update is available to you. To consumers who received an error or whose device date reads December 31, 1969, please visit the support site listed above for assistance.

Motorola CLIQ Specifications | Review

source: These Are the DROID via TmoNews


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1 Comment

1. agnosj

Posts: 9; Member since: Jun 04, 2009

I gotta say, having the date on my PDA read 1969 would be kinda awesome. Pic worthy at the least :) It really is unfair to say this update bricked the devices. IF you got the time/date error and IF you did the master reset without calling for help, then you would not be able to log back in, because the blur server was sensitive to your incorrect time. Even then you've got a phone that can receive calls and, more importantly, be fixed. Bricks can't be turned into working phones.

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