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Moto G5 Plus won't call 911 when using Verizon's VoLTE

Posted: , by Alan F.

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Moto G5 Plus won't call 911 when using Verizon's VoLTE
If you're a Verizon subscriber rocking the Moto G5 Plus, better hope that you don't have an emergency while using Big Red's VoLTE service. A bug is preventing the Moto G5 Plus from dialing the 911 emergency number when attempting to make the call over LTE. Motorola/Lenovo has come clean, admitting that there is a software glitch that is preventing Verizon subscribers from summoning emergency help with this specific phone. Again, this is only happening on VoLTE.

While Motorola/Lenovo says that it is working on a fix for the issue, turning off VoLTE will eliminate the problem for now. Matt, the Forums Manager on the Motorola Support site, says to turn off VoLTE, simply follow the following instructions:

  • In the application tray, choose the "Settings" application.
  • Scroll down slightly and select the "... More" option.
  • You should see "Wireless & networks" display on the title. Now, choose the "Cellular networks" menu option.
  • Ensure that "Enhanced 4G LTE Mode" is turned off → The slider should be to the left and gray.

With VoLTE disconnected, you won't be able to talk and use data at the same time. But considering that you will be able to call 911 in an emergency, we'd say it is worth it to shut down VoLTE on the Moto G5 Plus until the bug is exterminated.


source: MotorolaSupport via DroidLife

9 Comments
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posted on 20 Apr 2017, 03:14 2

1. Odeira (Posts: 275; Member since: 29 Jun 2012)


This is an absolutely insane oversight...

posted on 20 Apr 2017, 08:25

2. libra89 (Posts: 903; Member since: 15 Apr 2016)


Yeah wtf!

posted on 20 Apr 2017, 11:11

3. LyannaStark (Posts: 87; Member since: 07 Apr 2017)


I think that this is recall-able. Most people aren't going to be tech savvy enough to know how to fix this...

posted on 20 Apr 2017, 13:47

4. andynaija (Posts: 968; Member since: 08 Sep 2012)


Why would a phone need to be recalled just for a 911 glitch?

posted on 20 Apr 2017, 14:09

5. LyannaStark (Posts: 87; Member since: 07 Apr 2017)


Because you need a phone to be able to do emergency calls 100% of the time.

posted on 20 Apr 2017, 23:48

9. andynaija (Posts: 968; Member since: 08 Sep 2012)


Yeah, but it's a software issue, it doesn't require the phone to be recalled, a simple update can solve the issue.

posted on 20 Apr 2017, 15:34 2

6. Furbal (unregistered)


Going to be a decent lawsuit if anything happens. Att got fined huge for a 911 outage not that long ago

posted on 20 Apr 2017, 15:35 1

7. Furbal (unregistered)


My bad, was T-Mobile most recently

posted on 20 Apr 2017, 17:15

8. LyannaStark (Posts: 87; Member since: 07 Apr 2017)


I remember that! It was nationwide. I work for T-Mobile, and the calls after that were not fun,

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