Moto G5 Plus won't call 911 when using Verizon's VoLTE

Moto G5 Plus won't call 911 when using Verizon's VoLTE
If you're a Verizon subscriber rocking the Moto G5 Plus, better hope that you don't have an emergency while using Big Red's VoLTE service. A bug is preventing the Moto G5 Plus from dialing the 911 emergency number when attempting to make the call over LTE. Motorola/Lenovo has come clean, admitting that there is a software glitch that is preventing Verizon subscribers from summoning emergency help with this specific phone. Again, this is only happening on VoLTE.

While Motorola/Lenovo says that it is working on a fix for the issue, turning off VoLTE will eliminate the problem for now. Matt, the Forums Manager on the Motorola Support site, says to turn off VoLTE, simply follow the following instructions:

  • In the application tray, choose the "Settings" application.
  • Scroll down slightly and select the "... More" option.
  • You should see "Wireless & networks" display on the title. Now, choose the "Cellular networks" menu option.
  • Ensure that "Enhanced 4G LTE Mode" is turned off → The slider should be to the left and gray.

With VoLTE disconnected, you won't be able to talk and use data at the same time. But considering that you will be able to call 911 in an emergency, we'd say it is worth it to shut down VoLTE on the Moto G5 Plus until the bug is exterminated.


source: MotorolaSupport via DroidLife

Related phones

Moto G5 Plus
  • Display 5.2" 1080 x 1920 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 625, Octa-core, 2000 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh

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9 Comments

1. Odeira

Posts: 300; Member since: Jun 29, 2012

This is an absolutely insane oversight...

2. libra89

Posts: 2259; Member since: Apr 15, 2016

Yeah wtf!

3. LyannaStark

Posts: 91; Member since: Apr 07, 2017

I think that this is recall-able. Most people aren't going to be tech savvy enough to know how to fix this...

4. andynaija

Posts: 1252; Member since: Sep 08, 2012

Why would a phone need to be recalled just for a 911 glitch?

5. LyannaStark

Posts: 91; Member since: Apr 07, 2017

Because you need a phone to be able to do emergency calls 100% of the time.

9. andynaija

Posts: 1252; Member since: Sep 08, 2012

Yeah, but it's a software issue, it doesn't require the phone to be recalled, a simple update can solve the issue.

6. Furbal unregistered

Going to be a decent lawsuit if anything happens. Att got fined huge for a 911 outage not that long ago

7. Furbal unregistered

My bad, was T-Mobile most recently

8. LyannaStark

Posts: 91; Member since: Apr 07, 2017

I remember that! It was nationwide. I work for T-Mobile, and the calls after that were not fun,

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