Microsoft to send out update to fix 80188309 error that prevents Windows Phone 8 users from updating

Microsoft to send out update to fix 80188309 error that prevents Windows Phone 8 users from updating
Microsoft has admitted that there is a problem that is preventing some Windows Phone 8 users from updating to the Windows Phone 8.1 Developer Preview. While the update does download on the handset, it won't open and cites error 80188309 as the reason. Some Windows Phone 8 owners are stating that they faced the same issue when the GDR3 update was first pushed out, and that the update will have to be fixed for certain models. 

Besides admitting the issue on its support forums, Microsoft said that it would send out a fix. Unfortunately, the software giant did say that it wouldn't be rolling it out as fast as Windows Phone 8 users would want it to be. Microsoft said that it could not commit to a specific time for sending out an update to repair the issue.

A moderator in one of the support forums, promised to pass along the latest news on the issue next Thursday. While most of those complaining about the error message are sporting the Huawei Ascend W1, Microsoft admits that the error message appears on other models as well.

If you have run into the same problem while trying to run the Windows Phone 8.1 Developer Preview, let us know by dropping a comment in the box below.



source: Microsoft via WMPoweruser

Related phones

Ascend W1
  • Display 4.0" 480 x 800 pixels
  • Camera 5 MP / 0.3 MP VGA front
  • Processor Qualcomm Snapdragon S4 Plus, Dual-core, 1200 MHz
  • Storage 4 GB + microSDHC
  • Battery 1950 mAh(11.16h 3G talk time)

FEATURED VIDEO

32 Comments

1. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Slowly, inexorably, relentlessly, unstoppably, Windows Phone is being turned into the same mess that is desktop Windows.

3. sip1995

Posts: 1771; Member since: Feb 07, 2014

LMAO....they fix the bug, what's your problem ?

25. MR-H-

Posts: 116; Member since: Apr 10, 2014

Cause it has no major apps and games. They take years to bring updates.

30. dorian827

Posts: 161; Member since: Jul 28, 2012

Major Apps or Games? People always use the app market for a problem. 75% barely search for apps they dont use on a daily basis with iPhone or Android. Facebook, Vine, WhatsApp, Twitter, Pandora, Chrome, Opera, File Manager, Angry Birds, Instagram, Fruit Ninja, Email, etc. Most downloaded apps tell you clearly what people use most often, never nothing extraordinary

8. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

beta non consumer version of windows and it has a bug? Someone call the horse races, I am feeling lucky! Tell me how that mighty droid is doing with bugs...how long has kitkat been out? what version of kitkat we on already? Let me know how millions of s3 owners were screwed with a 4.3 update that took months to fix on a consumer release build.

9. sip1995

Posts: 1771; Member since: Feb 07, 2014

Hey take it easy buddy.....please this time don't start fighting again (i'm talking to ALL ios+wp+android users).

16. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

alright you win, thumbs up +1

21. sprockkets

Posts: 1612; Member since: Jan 16, 2012

Where is it saying it is beta? Well, I guess it is OK, since people are trying to update a phone with a generic update vs the way it should be, phone specific.

26. MR-H-

Posts: 116; Member since: Apr 10, 2014

Who cares and no one cares, there's XDA and rooting options for them. But WP you don't have this. Fragments is WP.

11. bob_monkeywarts unregistered

0xFFFF words of wisdom...

15. akki20892

Posts: 3902; Member since: Feb 04, 2013

Not mess, everything is not perfect. Try to see real thing.

19. DCSeerIvan

Posts: 35; Member since: Apr 14, 2014

Thats why they make updates. Every OS has their own flaws. You should know that.

20. Dastrix unregistered

LOL okay.

2. NokiaFTW

Posts: 2072; Member since: Oct 24, 2012

... And the haters comments have begun...Sigh!

4. sip1995

Posts: 1771; Member since: Feb 07, 2014

At least Microsoft send an update to fix the bugs, unlike SOME others.

28. MR-H-

Posts: 116; Member since: Apr 10, 2014

What good is the update when it's still 5 years behind stone days....? You're saying others don't send updates but only MS does? "really" ...?

6. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

The only way haters of competitor platforms (including ios) feel better about themselves .

27. MR-H-

Posts: 116; Member since: Apr 10, 2014

All Android users here. WP is closed and very restricted. WP is milestone slow and well behind Android.

31. dorian827

Posts: 161; Member since: Jul 28, 2012

These are facts, but consider these things. 1. How long did it take for Android to get to its current level of marketshare, devices, etc? 2. Restrictive and Closed, how? Be specific I have been an Android user for years and years and now with Windows Phone.

5. sip1995

Posts: 1771; Member since: Feb 07, 2014

Great news for the users.

7. sip1995

Posts: 1771; Member since: Feb 07, 2014

Microsoft even created an app named "Diagnostics"http://www.windowsphone.com/en-us/store/app/diagnostics/93a560c9-1b50-41d1-b605-431ef28b7e80 so users can find if there any issues and send the info to Microsoft to solve the problem with a future update.

10. timezone

Posts: 87; Member since: Jun 16, 2013

I was able to update and enjoying it with one big exception. On the Nokia 925 I cannot hear the person on the other end of a call unless they are on speaker phone. The person on the other end can hear me. Has anyone seen this issue? If I do a hard reset does the OS return to the original ROM version or does it keep the latest OS version?

13. sip1995

Posts: 1771; Member since: Feb 07, 2014

Can you explain it with more details ?

17. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

I have a 925 and do not have this issue. Try a soft reset first. Volume down + Power till nokia comes up on the screen. It will not uninstall the OS version as far as I am aware of, meaning it will be 8.1 but without updates to hotfixs that the preview app will allow (so download the app again). But it will fix the issue if it is a driver bug during the install of your device. Do you have any 3rd party apps that were not stock that uses the audio? In terms of like music...if so uninstall those first. See if that helps.

12. freebee269

Posts: 542; Member since: Aug 10, 2012

Hard reset will put it to factory settings of wp8.1. It will be like you just got it from the store but with wp8.1.

14. Liveitup

Posts: 1798; Member since: Jan 07, 2014

Now that's called customer service, keep it real, I respect that.

29. MR-H-

Posts: 116; Member since: Apr 10, 2014

So all WP users were dieing for Androids specs, knowing WP is 5 years behind, but still using the platform,,,,? How so sad.

18. mr.techdude

Posts: 571; Member since: Nov 19, 2012

An update to fix an update......terrible.

22. AfterShock

Posts: 4146; Member since: Nov 02, 2012

All is wars an such aside, one has to feel for those affected by this. It sucks to be on the verge of something good an to have it blocked by a little glitch. It'll get fixed we all know it, and as tech peeps, we of all different an the same OS, feel for you guys.

23. Ikechukwu

Posts: 250; Member since: Oct 03, 2011

Imagine people here complaining about a developer preview that was bound to have tiny issues here and there!!! Meanwhile I have to wait weeks and months to get updates here **Clears THROAT** You know where am talking about :)

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.