Microsoft to send out update to fix 80188309 error that prevents Windows Phone 8 users from updating

posted by Alan F.

Apr 19, 2014, 5:42 PM

Microsoft to send out update to fix 80188309 error that prevents Windows Phone 8 users from updating

Microsoft has admitted that there is a problem that is preventing some Windows Phone 8 users from updating to the Windows Phone 8.1 Developer Preview. While the update does download on the handset, it won't open and cites error 80188309 as the reason. Some Windows Phone 8 owners are stating that they faced the same issue when the GDR3 update was first pushed out, and that the update will have to be fixed for certain models.

Besides admitting the issue on its support forums, Microsoft said that it would send out a fix. Unfortunately, the software giant did say that it wouldn't be rolling it out as fast as Windows Phone 8 users would want it to be. Microsoft said that it could not commit to a specific time for sending out an update to repair the issue.

A moderator in one of the support forums, promised to pass along the latest news on the issue next Thursday. While most of those complaining about the error message are sporting the Huawei Ascend W1, Microsoft admits that the error message appears on other models as well.

If you have run into the same problem while trying to run the Windows Phone 8.1 Developer Preview, let us know by dropping a comment in the box below.

"The update itself is not going to be available today, or likely early next week. We will continue to work on getting you this update but it will not be as fast as you would like. I know a lot of you would like a better timeline on when it will be available, and at this time I cannot commit to a date."-Moderator on Microsoft support forum

Some Windows Phone 8 models will not allow users to update their phone with the Windows Phone 8.1 Developer Preview

source: Microsoft via WMPoweruser

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Display 4.0 inches
800 x 480 pixels

Camera 5 MP (Single camera)
0.3 MP VGA front

Hardware Qualcomm Snapdragon S4 Plus, 0.5GB RAM

Storage 4GB, microSDHC

Battery 1950 mAh

OS Windows Phone 8

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32 Comments

32. timezone

Posts: 87; Member since: Jun 16, 2013

FYI - I did a hard reset and it didn't install to the OS on the ROM. It kept 8.1 and didn't fix my issue. I was able to reinstall all of my applications. I did it first as a new phone with nothing installed. Another FYI - There were rumors Weave could be removed from the store because of copyright issues with the name. I was unable to reinstall the App. I hope they fix this issue. I miss Weave.

posted on Apr 20, 2014, 6:25 PM 0

24. timezone

Posts: 87; Member since: Jun 16, 2013

Many questions - first to Ikechukwu, I was not complaining about the beta. I was asking for assistance. Also trying to find out if others experienced a similar issue. I will say these are not real beta versions like in the early years. By the time the "beta" is released to the public they are very close to RTM versions. I still understand it is not the final release and there can be issues. I believe I was asked for more info. Very simply I make a call and cannot hear the person at the other end. If I use the speaker phone I can hear the person at the other end. To another question all my apps are from the store. I did not side load any apps. I did update the Nokia beta a few months ago. That would have updated to the final release Maybe I need the hard reset to fix the previous advanced upload. Aftershock, well said. We may all talk trash about other OS's but when someone has a tech issue we are one and should help one another.

posted on Apr 20, 2014, 7:32 AM 1

23. Ikechukwu

Posts: 264; Member since: Oct 03, 2011

Imagine people here complaining about a developer preview that was bound to have tiny issues here and there!!! Meanwhile I have to wait weeks and months to get updates here **Clears THROAT** You know where am talking about :)

posted on Apr 20, 2014, 2:13 AM 0

22. AfterShock

Posts: 4147; Member since: Nov 02, 2012

All is wars an such aside, one has to feel for those affected by this. It sucks to be on the verge of something good an to have it blocked by a little glitch. It'll get fixed we all know it, and as tech peeps, we of all different an the same OS, feel for you guys.

posted on Apr 20, 2014, 1:20 AM 0

18. mr.techdude

Posts: 571; Member since: Nov 19, 2012

An update to fix an update......terrible.

posted on Apr 19, 2014, 8:32 PM 2

14. Liveitup

Posts: 1798; Member since: Jan 07, 2014

Now that's called customer service, keep it real, I respect that.

posted on Apr 19, 2014, 7:31 PM 6

29. MR-H-

Posts: 116; Member since: Apr 10, 2014

So all WP users were dieing for Androids specs, knowing WP is 5 years behind, but still using the platform,,,,? How so sad.

posted on Apr 20, 2014, 9:53 AM 0

12. freebee269

Posts: 543; Member since: Aug 10, 2012

Hard reset will put it to factory settings of wp8.1. It will be like you just got it from the store but with wp8.1.

posted on Apr 19, 2014, 7:18 PM 0

10. timezone

Posts: 87; Member since: Jun 16, 2013

I was able to update and enjoying it with one big exception. On the Nokia 925 I cannot hear the person on the other end of a call unless they are on speaker phone. The person on the other end can hear me. Has anyone seen this issue? If I do a hard reset does the OS return to the original ROM version or does it keep the latest OS version?

posted on Apr 19, 2014, 7:09 PM 0

13. sip1995

Posts: 1771; Member since: Feb 07, 2014

Can you explain it with more details ?

posted on Apr 19, 2014, 7:20 PM 0

17. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

I have a 925 and do not have this issue. Try a soft reset first. Volume down + Power till nokia comes up on the screen. It will not uninstall the OS version as far as I am aware of, meaning it will be 8.1 but without updates to hotfixs that the preview app will allow (so download the app again). But it will fix the issue if it is a driver bug during the install of your device. Do you have any 3rd party apps that were not stock that uses the audio? In terms of like music...if so uninstall those first. See if that helps.

posted on Apr 19, 2014, 8:29 PM 0

7. sip1995

Posts: 1771; Member since: Feb 07, 2014

Microsoft even created an app named "Diagnostics"http://www.windowsphone.com/en-us/store/app/diagnostics/93a560c9-1b50-41d1-b605-431ef28b7e80 so users can find if there any issues and send the info to Microsoft to solve the problem with a future update.

posted on Apr 19, 2014, 6:09 PM 7

5. sip1995

Posts: 1771; Member since: Feb 07, 2014

Great news for the users.

posted on Apr 19, 2014, 5:56 PM 5

2. NokiaFTW

Posts: 2072; Member since: Oct 24, 2012

... And the haters comments have begun...Sigh!

posted on Apr 19, 2014, 5:48 PM 7

4. sip1995

Posts: 1771; Member since: Feb 07, 2014

At least Microsoft send an update to fix the bugs, unlike SOME others.

posted on Apr 19, 2014, 5:54 PM 11

28. MR-H-

Posts: 116; Member since: Apr 10, 2014

What good is the update when it's still 5 years behind stone days....? You're saying others don't send updates but only MS does? "really" ...?

posted on Apr 20, 2014, 9:51 AM 1

6. XperiaFanZone

Posts: 2282; Member since: Sep 21, 2012

The only way haters of competitor platforms (including ios) feel better about themselves .

posted on Apr 19, 2014, 5:56 PM 4

27. MR-H-

Posts: 116; Member since: Apr 10, 2014

All Android users here. WP is closed and very restricted. WP is milestone slow and well behind Android.

posted on Apr 20, 2014, 9:49 AM 0

31. dorian827

Posts: 161; Member since: Jul 28, 2012

These are facts, but consider these things. 1. How long did it take for Android to get to its current level of marketshare, devices, etc? 2. Restrictive and Closed, how? Be specific I have been an Android user for years and years and now with Windows Phone.

posted on Apr 20, 2014, 2:18 PM 2

1. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Slowly, inexorably, relentlessly, unstoppably, Windows Phone is being turned into the same mess that is desktop Windows.

posted on Apr 19, 2014, 5:45 PM 3

3. sip1995

Posts: 1771; Member since: Feb 07, 2014

LMAO....they fix the bug, what's your problem ?

posted on Apr 19, 2014, 5:53 PM 16

25. MR-H-

Posts: 116; Member since: Apr 10, 2014

Cause it has no major apps and games. They take years to bring updates.

posted on Apr 20, 2014, 9:44 AM 0

30. dorian827

Posts: 161; Member since: Jul 28, 2012

Major Apps or Games? People always use the app market for a problem. 75% barely search for apps they dont use on a daily basis with iPhone or Android. Facebook, Vine, WhatsApp, Twitter, Pandora, Chrome, Opera, File Manager, Angry Birds, Instagram, Fruit Ninja, Email, etc. Most downloaded apps tell you clearly what people use most often, never nothing extraordinary

posted on Apr 20, 2014, 2:16 PM 1

8. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

beta non consumer version of windows and it has a bug? Someone call the horse races, I am feeling lucky! Tell me how that mighty droid is doing with bugs...how long has kitkat been out? what version of kitkat we on already? Let me know how millions of s3 owners were screwed with a 4.3 update that took months to fix on a consumer release build.

posted on Apr 19, 2014, 6:55 PM 7

9. sip1995

Posts: 1771; Member since: Feb 07, 2014

Hey take it easy buddy.....please this time don't start fighting again (i'm talking to ALL ios+wp+android users).

posted on Apr 19, 2014, 6:59 PM 9

16. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

alright you win, thumbs up +1

posted on Apr 19, 2014, 8:26 PM 2

21. sprockkets

Posts: 1612; Member since: Jan 16, 2012

Where is it saying it is beta? Well, I guess it is OK, since people are trying to update a phone with a generic update vs the way it should be, phone specific.