Metro by T-Mobile reportedly charges subscribers $15 each time they change phones

Metro by T-Mobile reportedly charges subscribers $15 each time they change phones
If you're a Metro by T-Mobile subscriber, you just might want to think twice before changing the handset that you use with your pre-paid account. According to posts on Reddit from Metro customers, the T-Mobile subsidiary is now charging customers $15 to swap or change the phone they use with their account. Subscribers who have been with the company say that this rule has always been around, but a call to customer service could get the $15 waived. Apparently, that is no longer an option.

The $15 fee is unusual since it covers phones that are already owned by the subscriber. The response online has not been a positive one with many Metro by T-Mobile customers unhappy about this, and threatening to go elsewhere. The hardened stance on this $15 fee reportedly started on November 18th.

According to one Reddit member, the fee was added by Metro because reps don't get paid for a sale when customers swap out their phone as soon as they leave a Metro store. This happens during certain promotions. By charging the $15, Metro is supposedly helping its reps. We should point out that there has been no official announcement from either Metro or T-Mobile related to this fee.

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15 Comments

1. Mrmark

Posts: 378; Member since: Jan 26, 2013

Pay the $15 and stop crying .

5. BuffaloSouce

Posts: 1261; Member since: May 01, 2017

You mean pull your pants down and bend over...I can swap out my Verizon sim with a different phone and they won't charge squat.

2. djkhalid

Posts: 156; Member since: Jul 01, 2013

its 15 dollars, thats less than dinner costs...

6. Phullofphil

Posts: 1757; Member since: Feb 10, 2009

It’s petty on there end not costomers. It adds up.

3. cncrim

Posts: 1585; Member since: Aug 15, 2011

Use Tmobile SIM then you can swap without called in.

4. cncrim

Posts: 1585; Member since: Aug 15, 2011

Well Tmobile employee do read these websites too so you will run out of luck soon.

7. markusinfinite

Posts: 75; Member since: Aug 05, 2016

T-mobile is intending to phase out Metro in the end. All the move recently proved that.

8. SupersnakeLivesOn

Posts: 9; Member since: Jul 18, 2018

I own two phones, let's call them my older phone and my newer phone. Three months ago the battery went bad on my newer phone which I had registered with Metro PCS at the time I purchased it two and one half years ago. I took the phone to a local smartphone repair store to replace the bad battery, I was told the phone would be ready the next day. So I removed the MetroPCS sim card and placed the sim in my older phone I had at home, it too was registered with MetroPCS when I purchased it four years ago, and it still worked well. My plan of course was to use the older phone while the newer phone was being repaired. To my surprise when I inserted the MetroPC sim card in my older phone it was not recognized by the sim card?! So I took my older phone to the MetroPCS store and asked why the sim card was not accepted, and told the service person that both phones were registered with MetroPCS and there should be no reason why I could not simply pop in the sim card from one to the other phone. This is the way it has always been when I was using T-Mobile and this is the way it has always been when I was using Cricket. The service person replied "Yes, I know MetroPCS is an exception. You can't interchange the sim card between phones without having us activate the sim for you, and there is a $15 service charge for our doing so. I told the counter person "What?! I have been a long time customer with you and am using your service! I should not have to be paying you to merely swap out the sim card!" No amount of argument would sway him and I was forced to pay for turning on the sim card for a phone I was to be using as my one day backup. Now get ready for this. The next day I picked up the newer phone from the repair store and popped in the MetroPCS sim card I had been using in the older phone. Do I really need to tell you that the sim card was not recognized in the new phone, yeah the same phone it was being used in the day before. I was forced once more to go to the MetroPCS store to have them turn on the sim card a second time and yes they were asking me to pay the $15 again. No way in the world was I going to do that, and you would be a fool for letting them get away with that. I complained sufficiently to where they waived the additional service fee. Incidentally it took the MetroPCS counter person approximately 45 seconds to look up the IMEI in his records and activate the sim card on each of the phones.

10. palmguy

Posts: 974; Member since: Mar 22, 2011

That's why I buy totally unlocked phones on eBay. I've had a Motorola Moto X, X Pure Edition, & Z. In the last 6 months I've moved from carrier's Page Plus (Vz) to Cricket (ATT). And all the while moved back & forth between phones just by swapping sims.

12. Rampage_Taco

Posts: 1025; Member since: Jan 17, 2017

It's not a matter of Unlocked or Carrier locked. it's that Metro requires you to "reactivate" the SIM if you try putting it into another device. Upon doing so, you will be charged $15 for switching devices, even if you bought it unlocked from eBay. It's a Metro problem

11. poopypants78

Posts: 28; Member since: Jul 13, 2017

Yup, confirmed this last week with Metro. I attempted to move my SIM from one unlocked phone to another and it refused to give me any signal. Even 611 didn't work on the new phone. So needless to say I took my business elsewhere. if you're one (like me) that switches up phones every few months Metro is not for you.

13. middlehead

Posts: 449; Member since: May 12, 2014

I don't even switch often and this has just destroyed any interest I had in Metro. There is absolutely no reason for this fee and I refuse to indulge their douchebaggery. I actually was considering jumping to them, but not anymore.

14. ttuite03

Posts: 10; Member since: Dec 04, 2018

I had been a long time Metro customer up until this month when this change went into effect. I just switched up my family plan back to Cricket Wireless. I use a bigger phone during the work week but when I'm out and about on weekends and walking around a lot I like switching to my smaller phone as its easier to carry around everywhere. I might be an unusual case but this one change made me have to switch carriers. Its would cost me $120 a month or so just to swap my sim between phones which is ridiculous.

15. ttuite03

Posts: 10; Member since: Dec 04, 2018

I had been a long time Metro customer up until this month when this change went into effect. I just switched up my family plan back to Cricket Wireless. I use a bigger phone during the work week but when I'm out and about on weekends and walking around a lot I like switching to my smaller phone as its easier to carry around everywhere. I might be an unusual case but this one change made me have to switch carriers. Its would cost me $120 a month or so just to swap my sim between phones which is ridiculous.

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