Many Google Pixel and Pixel XL users have been experiencing severe microphone issues


It appears some owners of the Google Pixel and Pixel XL have been experiencing severe microphone problems, judging by a Google Support forum thread which, at the time of writing, has amassed more than 800 replies. The issue reported can affect multiple of the Pixel's three microphones, sometimes completely disabling audio input on the device.

According to a Google employee responding to the thread, the root cause of microphone failure on the two phones can be one of several things, though in all cases the problem is hardware-related. Possible causes include a hairline crack in the soldering of the audio codec and a faulty microphone, though Google insists both are rare, affecting less than 1 percent of users. In the former scenario, the problem may annoyingly present itself only some of the time, and can temporarily be fixed by external factors, such as heat and grip.

Some users have also reported solving their problem by using the time-tested trick of heating the phone with a hairdryer, but this isn't a recommended solution, as it can cause other mechanical failures. While Google hasn't yet identified the cause, it has suggested dropping the device could be at least partly to blame. Whether it's users' fault or not, however, the company advises affected users to send in their devices for a free replacement.

Hardware problems in smartphones appear to be ever more common these days, and the Pixel seems to be no exception. Still, it's worth noting that it's far from the worst such problem to happen in recent years – LG and Samsung take the cake on that front. Google also seems to be paying a lot of attention to the problem, and is actively answering to customer queries on the forum, so props to them for that.

Related phones

Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh(32h talk time)
Pixel
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 2770 mAh(26h talk time)

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29 Comments

1. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

The pixel phones have so many problems, I swear they are never ending, it's always something. Google has to do a much better job this year.

9. cheetah2k

Posts: 2213; Member since: Jan 16, 2011

I'm on my 3rd Pixel 5". First issue was the ear speaker cutting out after extended usage of the phone (say playing a game) and the phone was a little hot. 2nd issue was the microphones cutting out when trying to make a phone call... Both occasions I got full replacement handsets. At the end of the day its a HTC made phone. Typical HTC quality. Just warranty them and get a replacement..

25. diggie32

Posts: 388; Member since: Apr 03, 2016

Sounds like you need to stop buying cereal box androids and get a real phone (iPhone).

29. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

HTC phones are quality products man, I have an M8 and it still works as good as day one. Google is the one that set the budget for the Pixel phones not HTC, HTC just built the phones nothing more. HTC has only had one flagship phone with problems since 2013 and that would the M9, who's problems all came from the overheating SD810

16. marorun

Posts: 5029; Member since: Mar 30, 2015

Funny sold load of those pixel phone and not a single client had the issue. where those affected only had the phone directly from google? Maybe a bad batch? Also love how the writter is biased as hell i guess Apple touch screen disease caused by using cheap aluminium and or removing the reinforcement on the touchscreen chip dont count as hardware issue? Or the bad battery batch? Apple had more of those than any others oem...

20. NexusX

Posts: 613; Member since: May 16, 2013

that's cause your clients would rather deal with google directly than some shady reseller

22. marorun

Posts: 5029; Member since: Mar 30, 2015

Again bulls**t i do follow up with clients every 6 months and i can see if they swaped phone from the system itself. you obviously never worked at a carrier. but hey instead of been insulting you should simply shut it up if you have nothing consistent to add. I work directly for the carrier for B2B.

2. KRISTIJANJE

Posts: 68; Member since: Feb 16, 2015

And to know that this POS phone was almost unanimously declared phone of 2016. What a f**king joke. It sholud at least work reliable. I guess not.

17. marorun

Posts: 5029; Member since: Mar 30, 2015

Funny i sell 30 pixel maybe one come back with issue. I sell 10 samsung at least 3 come back with issues. Same for iphone easy 2-3 come back with issues out of 10 sold. So sorry i wont listen to pro apple website when real life show otherwise.

31. Leo_MC

Posts: 7203; Member since: Dec 02, 2011

In your store, out of 10 iPhones sold, 100 have problems, right?

3. Plasticsh1t

Posts: 3100; Member since: Sep 01, 2014

Google stop manufacturing and return to other OEMs. It's for the best.

10. cheetah2k

Posts: 2213; Member since: Jan 16, 2011

Its made by HTC... not manufactured in house..

32. Leo_MC

Posts: 7203; Member since: Dec 02, 2011

So, you're saying that for every problem an Apple device had it was either Samsung's fault or Foxconn's?

4. HillaryClinton2020

Posts: 191; Member since: Feb 08, 2017

Android fanboy deserve to be treated this way, that's what they get for being hateful to us

5. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

So you're telling me, you're the only one who has the right to become hateful?

13. maple_mak

Posts: 953; Member since: Dec 18, 2013

So while someone saw iPhone got some issue and he/she said: "iSheep fanboy deserve to be treated this way, that's what they get for being hateful to us"? Will you butthurt or only know shut up? Poor kiddo who decay China. When can PA ban this keyboard kiddo?

18. marorun

Posts: 5029; Member since: Mar 30, 2015

So lets se... Touchscreen disease. Crappy aluminium with phone thats bend. phone shutting down at 30% battery left. Phone stuck with apple logo after update. ect ect ect. Sorry Hilarry you lost AGAIN lol

7. Cat97

Posts: 1859; Member since: Mar 02, 2017

That's what happens when you commision HTC to build your "high-end" phones.

21. marorun

Posts: 5029; Member since: Mar 30, 2015

thats bulls**t and you know it. HTC 10 can handle much more drop and still work thats thing a tanks. HTC also have one of the lowest return on warranty ratio per 10 phone sold. Sorry but you Samsung lover are annoying with all those allegation whitout any proof.

8. kerginaldo17 unregistered

Google Pixel is a project lost.Launch soon the Pixel 2, Google.

12. cheetah2k

Posts: 2213; Member since: Jan 16, 2011

LOL its not lost at all. Despite its "minor" defects (could be worse and be a samdung or iphony with exploding batteries) its a great phone, and DXO scores the camera the best in class - which after extended use - I tend to agree its brilliant.

23. marorun

Posts: 5029; Member since: Mar 30, 2015

Lets the apple and samsung lover hate all they want. I fully agree with you Cheetah2k Easily the best phone of 2016 with the lowest ratio of return per phone sold. The pathetic try from biased tech website to push it down is a joke. Its the only phone excepted iphone thats had so many backorder because we sold so many of them.. At Telus in Canada we sold more Pixel than samsung s7 by example since its out by at least 2 to 1.

26. diggie32

Posts: 388; Member since: Apr 03, 2016

It would be great if it looked like a $650+ phone and not something that came out of the Walmart prepaid section. Oh and didn't have a glued on display or a cloth earpiece.

28. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Most every phone out has a glued on display. The iPhone a few years back had issues because the glue wasn't curing thoroughly enough on some units.

14. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Wow PA, way to inflame the comments section. I read this story on a couple other tech blogs yesterday, both saying a HANDFUL of owners were experiencing this. Now PA comes along and in their title it says MANY users are experiencing this, then in the story they say SOME are experiencing this. But I suppose you would get as many clicks if you didn't make the issue look larger than it is would you? Btw, for everyone saying how crappy the phone is, try actually using it before passing judgement on it. I've had mine since the middle of November and not a single issue yet. I know there have been some issues, but that's the same with any phone. I've been fortunate to only have experienced a few issues over the years and only had to replace one phone under warranty. And I will say that the Pixel is the best phone I've owned so far. There has been no performance fall off as there often is after a few months. My only gripe is the speaker isn't as loud as the ones on my old 6p, otherwise I have no complaints.

15. Sakeem

Posts: 857; Member since: Sep 05, 2012

Agreed. The wording of the title is for clicks and to get fanboys commenting to turn this into one of those 100 reply thread comment sections. As you said, there are issues with the phone, but I guess i'm fortune to not have run into any with my Pixel XL. I also feel its the best phone I've used so far. I would like to see stereo speakers and a better design on the Pixel 2 but that's my only gripes with this device so far.

24. marorun

Posts: 5029; Member since: Mar 30, 2015

There is less issues with Pixel than about any others handset on the market. those 800 reply are not 800 persons but like 100 of them talking back and forth. Its minimal. thats why i always use ads blocker now on this website.

27. lmao2016

Posts: 77; Member since: Mar 17, 2016

Strange I got my pixel from Verizon in October and I have yet to experience any of such issues with the phone (knock on wood)

30. matistight

Posts: 980; Member since: May 13, 2009

Hope no one else wants another HTC Google device, because I think they killed their chances with this phone.

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