Major changes at Verizon Wireless?

Major changes at Verizon Wireless?
Those who want to take full advantage of the largess at Verizon Wireless need to open an account very soon because  huge changes are apparantly coming to two of Big Red's most popular programs to grab new wireless customers and keep them. If a leaked memo to Verizon employees is the real thing, starting on February 15th, Verizon will eliminate their Test Drive program. This deal allowed new Verizon subscribers to try out the service for 30 days with no risk. If the customer left Verizon by the 30th day and had his number ported to another carrier, Verizon would waive all charges on the account including activation fees and usage charges. Again, this deal will not be offered by the carrier after February 14th. The other change is to the New Every Two program which basically allowed Verizon customers to get a new phone at a subsidized price after two years with their current model. The change deals with the amount of discount that Verizon will now give to new accounts. Those paying a monthly rate of $34.99 to $79.98 on a wireless account that was opened after February 14th will now get a discount of $30 toward a new phone after two years, compared with the $50 received by subscribers whose account was opened between 2/5/06 and 2/14/09. Those paying more than $79.99 a month for an account opened between 2/5/06 and 2/14/09 receive a discount of $100 when using the New Every Two discount. Accounts that open on 2/15 or later will have the discount cut in half to $50. Sounds complex, but the bottom line is that if you want to take advantage of the Test Drive and the higher New Every Two discounts, you better run over to Verizon and open a new account before February 15th. Circle that date on your calendar in Big Red ink.

source: BGR

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34 Comments

1. LessthanZach

Posts: 106; Member since: Apr 29, 2008

That won't make too many consumers happy...

2. msb175

Posts: 14; Member since: Apr 09, 2008

That stinks.

3. LGVX1993

Posts: 260; Member since: Jan 27, 2009

Whats up Verizon? This doesn't make sence.

4. The Godfather unregistered

the WFG is always going to be there, I am not certain about the Test Drive Program but that has always been offered as a promotional. I think these changes are lame and I work for this company. The ne2 credit is going to start all sorts of problems.

5. willieg3

Posts: 24; Member since: Jan 29, 2009

Thats business. Every company wants to make sure that they are staying profitable, especially during bad economic times. As far as I know Verizon is still the only company that gives an additional discount to existing customers when they upgrade their devices (if I am wrong I apologize and someone let me know if any other companies give additional discounts to existing customers). I used to work for Sprint and I know for a fact that they at least used to give a bigger discount to people signing up for new accounts and shafted existing customers. Yes it stinks but thats the way things go when a company is trying to keep on building.

16. shayshaybhai

Posts: 14; Member since: Jan 31, 2009

Not really, Sprint dealer here and prices are the same for customers who qualify for a full upgrade and new customers. No difference in price. Very rare where there are deals that are for new customers only at Sprint corporate stores or exclusive/preferred retailers.

6. Jango_Fred

Posts: 58; Member since: Dec 17, 2008

I'm not saying this is a good move... but it will only affect new customers after 2/15. So, if you become a new Verizon customer on the 16th, at least the new customers will know going into it. However, if they don't like the service, guess they are screwed. Life is a gamble.

7. remixfa

Posts: 14605; Member since: Dec 19, 2008

hopefully that means they are subsidizing the phones more. last time they did a major cut like that, was when they took away the extra upgrade to data devices. they just incorperated it into the regular pricing to make it easier.

8. vzwemp87

Posts: 18; Member since: Apr 09, 2008

yes this is very true but you guys also need to understand as far as the New Every Two goes verizon is the only company that provides any additional money off other than normal elgibility pricing and besides after all the years of me working for verizon i havent seen test drive be used once.

15. Kiltlifter

Posts: 742; Member since: Dec 11, 2008

Where do you work? We do the test drvie in the call centers all the time. Mostly people that live in crazy rural areas (populations like 200 for a town) want to see if it works... flat out, no company is goign to drop a couple million dollars for a tower to give service to 200 people.

9. TopBanana

Posts: 2; Member since: Jan 31, 2009

Blame it on the iPhone, it caused everyone to futher subsidize prices on cell phones. Look at the LG voyager before the iPhone 3g came out it was $300 now just over a year later its still a hot seller but its only $80. Verizon is lowering the new every 2 credit but if you compare what you paid before to what you will be paying you are still getting a bunch of phones for free and still paying a little more for nicer phone so really no loss

25. *HOVA*

Posts: 564; Member since: Dec 11, 2008

I don't see how you can blame this on the iPhone. Competition drives prices down, not just one phone released. Nearly all phones retail for high prices like the iPhone was when it first came out. Phones also drop in price quite a bit after being released and the Voyager has been out how long?

10. dragonex14 unregistered

wow..... there gonna lose a lot of customers. especially because when you paying $80 a month you only get a $50 discount. But when you pay $35 a month, you get $30. $80 is more than double $35. But $50 is LESS than double the $30 dollars. Hopefully they drop the prices of phones as well....

33. mikel45365

Posts: 10; Member since: Feb 07, 2009

The whole world economy is in a recession, so Verizon Wireless is not excluded in the column labeled 'companies who need to make smart financial decisions.' They are THE ONLY carrier to offer a BETTER PRICE for existing customers then for New lines. The fact that they are cutting back what they are giving customers is a better move then for them to lay employees off or degrade network quality (END USER experience).

11. The Godfather unregistered

where are they gonna all go dragonex? att? t mobile? sprint (lmao)? none of those companies ever offered money off your upgrade sales pricing and all of those companies charge upgrade fees, so you actually pay more than just the 2 year pricing.

12. VZWEMP

Posts: 158; Member since: Dec 11, 2008

well verizon implamented an upgrade fee in the 3rd quater of 08 and it pissed many people off. we ended waiving about 95 percent of them. eventually verizon got rid of the upgrade fee. so im really not too worried.

13. The Doc

Posts: 122; Member since: Dec 11, 2008

Foul Play! Being employed by a company that strives for customer service and satisfaction, I can't see this change helping out at all. Bad move.

14. trentsinmypants

Posts: 324; Member since: Jan 29, 2009

I work for VZW and i havent heard anything about this. Perhaps its a regional thing?

17. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

do you have to have a college degree to work for verizon?

18. Blazeralb

Posts: 8; Member since: Jan 11, 2009

youd think theyd cut us a brake and lower prices seein they have the most custemers but i guess they see this as they have more people to rape monthly

19. VZWoracle

Posts: 4; Member since: Feb 01, 2009

One thing that amazes me is how quick everyone is to jump on Verizon on every decision that they make that may not be the "popular" vote to everyone. Test Drive & New Every Two credits are promotional courtesy's that Verizon offers and just like any other company from McDonalds to Target, they have the right to discontinue any promotion at any time as they choose. Discounts or Promotions are never guaranteed but yet people come to expect that they are OWED this and threatening to go to another carrier is going to make Verizon shake in fear. Every single company has made a decision at one point or another to discontinue a promotion and look at that, the world still spins. Personally I think that its kinda sad that someone would really say "oh they are going to lose so many customers because of this".... lets think about this.... Obviously getting rid of Test Drive is not really the issue because lets be honest, if you're even qualify for Test drive then you have been a customer for under 30 days and you're already leaving anyway so that doesn't really matter.... plus you always have 30 days for the Worry Free Guarantee so really its the difference of VZW just paying for your usage and lets be honest - is it that big of a deal to PAY FOR WHAT YOU USED?????? As far as New Every Two - I can understand that someone might be a little upset over the $100 to $50 because $50 is a nice discount....but not enough to throw everything away. $50 to $35.............$15 people, it is a difference of 15 freakin dollars!!! If you are willing to disconnect over not getting an additional $15 off of a phone then you really need to go to another carrier.... another carrier that will probably do something to make you cry then you'll go to another carrier till finally you won't have anyone left to go to and you will have ended up paying so many termination fees that you will have ended up spending MORE because of your temper tantrum then if you had just sucked it up and rolled with the changes. Customers anymore have NO LOYALTY and are unbelievably selfish. If you choose a carrier based on what they are going to hand out to you for nothing then go ahead - GO!! I have used AT&T, T-Mobile, Sprint & Verizon and without a doubt Verizon has given me the best signal than any of the others... ofcourse that is where I live but because of the SIGNAL that I get - I will stay with Verizon. Not because of freebies. Not because of the newest toys but because of being able to USE WHAT I PAY FOR.... novel concept I know...... ....I must be crazy!!!

20. bong_water unregistered

WFG and test drive are 2 different things. the WFG will continue to be the same. you still have 30 days, you just dont get credited for usage or activation fees anymore. you still have 30 day return exchange policy. as for the ne2 credit. a lot of people used half of it or wouldnt make it until they were eligible to use it anyways. I dont see these changed affecting verizon wireless too much. 90% of upgrades i do either use only half there ne2 credit or dont make it 2 years until there eligible for it anyways.

21. Mr_LaZy

Posts: 21; Member since: Jun 30, 2008

Good, now with the extra money, could you push the effing apps and bug updates for my damn phone and cooperate with your carried phone companies!? IM TIRED OF THIS NICKLE AND DIMING!

22. chronictacos

Posts: 1; Member since: Feb 02, 2009

Would anyone like to help me understand this...I'm eligible for my NE2 upgrade of $100. From what I read I'm a little confused in thinking that my NE2 will be dropped to a total of $50 if I choose not use it before the February 15th. And if I take advantage of this will my next NE2 upgrade be $50 since I am renewing the contract?

23. ms53726

Posts: 1; Member since: Feb 02, 2009

I understand that if Verizon changes their contract terms, I can leave without paying the early termination fee. Is this correct and does this qualify as a change? It seems to me it does.

26. *HOVA*

Posts: 564; Member since: Dec 11, 2008

If they did change the terms that would be the case but they won't with existing customers. That's why the article is encouraging those of switching to do it before the changes take place. You'll be grandfathered in most likely, then once you renew you'll be on the new terms. Same thing happened with AT&T switched to pro-rated ETF's. Everyone with contracts before it was implemented still pay flat rates until they renew.

24. merkeke

Posts: 62; Member since: Jan 03, 2009

i didnt know a company giving you money back is part of a contract...thats weird

27. jskrenes

Posts: 209; Member since: Dec 11, 2008

I don't think it's the biggest of deals. I sell so many people LG VX5500s and Moto W385s on their $100 NE2 credits that dropping it down to $35 won't be the end of the world.

28. YouLostTheGame

Posts: 441; Member since: Dec 11, 2008

Well it was nice while it lasted. However I just spoke with a woman in the call center about me being eligible for upgrade, and she said I would be paying $20 to upgrade anyway. So that's essentially only giving me $30 toward a new phone. If anything, the charge to upgrade is something that is TOTALLY ludicrous! "Here, we want to charge you to get a better phone, and continue to be a customer with us!" Nickels and dimes, nickels and dimes!

31. VZWoracle

Posts: 4; Member since: Feb 01, 2009

the only time that you would ever be charged for an upgrade is if you're upgrading early. If you sign a 2-yr contract, that means you are intending to stay with the phone and the contract for 2 years - so if you want to be impatient and do it after one year then you get charged the $20 processing fee which would mean that you do not qualify for the new every two credit anyways

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