Latest iOS update bricks iPhones repaired using unofficial components
posted by Ben R. / Feb 05, 2016, 5:01 AM
At this point, data lost through Error 53 cannot be retrieved. Moreover, users are not warned that their device could be ended by software update if unofficial components have been added. It would appear that repairs pertaining to the home button -- container of the Touch ID fingerprint sensor -- are the main culprit -- suggesting that Apple's bricking motive is something of a fraud prevention measure.
As reported in The Guardian, many have had their iPhones fixed by repair stores and had it work perfectly for many weeks, before the next iOS 9 software update came through with Error 53 and rendered the device effectively useless. With Apple charging up to and over $300 for out-of-warranty repairs, it's no surprise that folks are looking elsewhere. But when the software update scans the system and finds a piece of hardware that it deems to be alien, the error message will likely kill the device. Right now, it would appear that complaints in Apple's direction are falling on deaf ears.
On the one hand, it's understandable that Touch ID would cease to function should components have been tampered with. Since it's used to verify anything from payments to passwords, it arguably should fail in such circumstances. But to brick the entire device seems harsh on those with no sinister motives, and with no word from Apple, many users have been left with a very expensive dummy model.
Needless to say, if your device has had any work done around the Touch ID home button and it wasn't carried out by Apple, it would probably wise to hold off updating for now; perhaps even indefinitely.
source: The Guardian
Apple making it harder to get their hardware repaired again, not that surprising They already keep the diagnostic software to themselves to make it difficult to identify problems and at every opportunity rip people off buy making them buy new devices, instead a far cheaper repair. They're scum.
posted on Feb 05, 2016, 5:19 AM 17
Posts: 44; Member since: Jan 07, 2016
and yet so many idiot ppl buy this CRAPPIEST crap product on this earth ... have to blame end users..
posted on Feb 05, 2016, 7:03 AM 10
Posts: 659; Member since: Jun 05, 2012
"Right now, it would appear that complaints in Apple's direction are falling on deaf ears." I bet they ARE getting these complaints, they are just writing up a response to the public that will sound something like: "You're updating it wrong." and then charge a fee for bringing your phone back up. Same with the antenna problem on the 4.
posted on Feb 05, 2016, 10:03 AM 0
Posts: 4062; Member since: Jul 23, 2013
This is quite old news, but they seem to be getting desperate. All this BS about protection is just that, BS. They've been trying to kill repair shops and second hand sales of iPhones for years and now they have this and force touch putting the final nail in that coffin. Combined with installment payments, this will likely mean people stop buying Apple completely in a few years time. Any broken iPhone will still need to be paid for unlike on contracts where the price was hidden. No repairs and no second hand iPhones will likely push more and more people to cheaper Android devices leading to purchases of higher end Android devices when a new upgrade is due.
posted on Feb 05, 2016, 5:24 AM 3
Posts: 223; Member since: Sep 15, 2012
Maybe Apple can legally block you from using any Apple services after unofficial upgrade but I'm sure Apple are acting illegally bricking phones at least in many countries and I hope they get the s#it sued out of them for this next level of greed.
posted on Feb 05, 2016, 5:36 AM 1
Posts: 5192; Member since: Oct 28, 2013
Show me where in their warranty or agreement that they cant do this. And all they can make sure works is original hardware. I cannot get mad at ford, if I install a aftermarket sound system and fords radio update bricks my sound system.
posted on Feb 06, 2016, 5:34 PM 0
Posts: 375; Member since: Jan 28, 2014
So Apple thinks its users don't own the devices and they have no right to do w/e the hell they want with the devices they bought. Apple breaks such devices on purpose just to force users to always pay a huge premium for repairs. If anyone deserves to spend time in jail for reabilitation, it is exactly this kind of people that lead corportaions like Apple.
posted on Feb 05, 2016, 5:41 AM 4
Posts: 182; Member since: Oct 31, 2011
when you reboot an apple phone with fingerprint sensor on board. isnt it true that you need to enter your password first to unlock phone? fingerprint reader doesnt unlock phone on boot, correct? then this should be a non issue of senor being replaced. all the owners info is encypted, so there is no chance that changing that piece on a stolen phone would put owner at risk. ____ proud owner of a google nexus 6p here
posted on Feb 05, 2016, 6:24 AM 2
Posts: 35; Member since: Sep 17, 2012
Not sure why this reviewer is using words like "meddling with", "shady / DIY repair jobs" and "often to an eventual cost that greatly exceeds the fee" This all sounds very negative towards repair shops. Does it say when buying an i device that having your device repaired anywhere else is illegal or forbidden or it will be bricked? As I see it these shops do a very good job of repairing devices perfectly legally (Genuine tax paying businesses) not shady at all. I know several work friends that are addicted to i devices and they have kids that break them often so have needed repairs more than once. The price was around 50% to 90% less by supporting their local repair businesses rather than a very capitalist 'you know who' corporation. I think these repair shops deserve a pat on the back for helping the consumer, not a series of comments like the ones above.
posted on Feb 05, 2016, 7:25 AM 2
Posts: 4974; Member since: Mar 04, 2010
We have had a few of the devices on our share an repaired by local repair shops. There's nothing wrong or illicit about it. It's no worse than taking you car to a mechanic rather than a dealership. The worst part of this is that it's bricking the device and losing all the owner's data on it. That seems like a pretty dick move to me.
posted on Feb 05, 2016, 7:59 AM 0
Posts: 856; Member since: Sep 05, 2012
How does Apple get away with this? The only way Apple would ever change some of its "cult like" practices is if the consumer voted with their wallets. Let them take a hit on their bottom line. Unfortunately, that will never happen. Thank goodness for choice.
posted on Feb 05, 2016, 8:20 AM 1
Posts: 30715; Member since: Feb 05, 2011
Keep official my dudes.
posted on Feb 05, 2016, 8:42 AM 0
Apple in most cases will NOT repair your device, they are the only ones with access to diagnostic software and most of time they won't use it. When they give you the option for repair it's usually for such an expense you might as well buy a new device, so most of time they won't bother giving users the option. If you like Apple "official" support then you're an idiot. It's like this for ALL Apple hardware, not just the iPhone.
posted on Feb 05, 2016, 2:01 PM 2
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