J.D. Power selects Verizon tops for Wireless Network Quality in 2014

J.D. Power selects Verizon tops for Wireless Network Quality in 2014
On the heels of a report from RootMetrics that named Verizon's network the best among the nation's four largest carriers, J.D. Power ranked Verizon as having the highest network quality in 6 regions covering 48 states. Results from Volume One of the J.D. Powers 2014 U.S. Wireless Network Quality Performance Study was released on Thursday and revealed that with 12 problems per each 100 connections (PP100), the overall quality of wireless connections has been steady since 2012. The quality of data connections has improved with the number of problems dropping from 19 per 100 connections, down to 14 in 2014.

Other improvements have been seen in mobile web, with problems dropping to 17 per 100 connections in 2014 from 21 problems per 100 connections in 2012. J.D. Power cites the wider rollout of 4G pipelines as the reason for the better score. Problems with email connections dropped from 7 per 100 connections in 2012 to 5 per 100 connections in 2014. And those using 4G experience 3 fewer PP100 with data than those using 3G technology. At the same time, those using 4G have 6 fewer problems per 100 mobile web connections compared with 3G users.

Verizon had the fewest problems per 100 connections among the four major U.S. carriers in the Northeast, Mid-Atlantic, Southeast, North Central, Southwest and West regions. Big Red ranged from 8 to 10 problems per 100 connections and in each region was given the highest "5" ranking by customers, meaning that it is "among the best". With 11 to 14 PP100, AT&T finished second in each region, behind Verizon. T-Mobile finished third in 4 out of the 6 regions, with scores of 14-15 PP100. With 15-19 problems per 100 connections, Sprint finished last in the majority of the regions listed.

The 4G rollout has helped each carrier score better in the survey and also has helped the customer experience. 25% of those using a 4G plan say that they are committed to their carrier as opposed to the 20% of 3G users who feel the same way. And 4G customers are 14%  more willing to recommend the carrier they use, as compared to those using 3G.

The J.D. Power report is based on 25,142 responses from wireless customers. The survey covers July through December 2013, which is certain to tick off T-Mobile CEO John Legere.

source: J.D.Power via Verizon



1. fzacek

Posts: 2486; Member since: Jan 26, 2014

Also, tops for price of wireless plans.

2. Mxyzptlk unregistered

I question the credibility of this award since network coverage doesn't equal quality or have they forgotten how many times Verizon's network has crumbled?

4. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

MXY you're one of those blind ATT followers Just because it had the iPhone first at&t in the states, aren't you? Steve Jobs hated at&t, customers coming in all the time with dropped calls, no reception. You think Steve Jobs liked that? It pissed Him off! Verizon is the best OVERALL. I had at&t for a spell, service was horrible, but the customer service was good. I have Verizon w/ unlimited and Tmo unlimited, here in So Cal, they're badass


Posts: 2315; Member since: Jul 30, 2011

What drugs are you on? Verizon's network has never crumbled. Not even in the face of Hurricane Sandy; it was the only carrier with cell service in NY/NJ, the only carrier with Mobile Telecommunications Support in the affected areas and the only carrier to freeze surcharges for their customers. Stop hatin'! If you wanna hate, look in the mirror and blame your parents: hate them!

16. JC557

Posts: 1919; Member since: Dec 07, 2011

Yup I can attest to that as well. My AT&T backup phone had little to no service during that time while my friends on T-Mobile also had intermittent outages but not too bad. Sprint... well they're a whole different story without any natural disaster added to the situation.

19. lsutigers

Posts: 832; Member since: Mar 08, 2009

Thats BS, VZW was definitely NOT the only carrier with freezed surcharges or communications support in the areas affected by Sandy because our company has employees on Sprint that were waived surcharges after Sandy and were able to connect at most sites, including COW (cell on wheels) remote emergency sites and I heard AT&T had similar COW's set up. Its amazing how some people dont give credit where its due because of personal pride.

8. TheRequiem

Posts: 245; Member since: Mar 23, 2012

I agree, Verizon is finished with their network while every other network is still building out or rebuilding their networks. I Don't understand why they don't just wait until all the carriers are finished or take note of this. It's foolish to continuously put Verizon on a high platter. They are a monopolistic corporate enemy of wireless freedom and everything that is pro consumer. Drives me nuts how everyone just gives into it. In 10 years we are only going to have one carrier and one retail store, Verizon and Walmart because that's how people are... Self destructive.

14. JC557

Posts: 1919; Member since: Dec 07, 2011

I wouldn't say finished, just more widespread but they should always keep up with demand and new tech. The carriers don't always have a choice either because cell towers also depend on the municipality's approval along with property owners.

21. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Crumble? Only con about Verizon are the prices. At home or traveling, Verizon is the only network which provides consistent, quality service. Yes, I tried AT&T, Sprint, and TMobile; the latter has to be worst. Yes, location, location, but not everyone lives in Chicago. You fully don't appreciate the value of verizon, until you get stranded in middle of nowhere. At end, is a phone, and you want it, to be reliable when most needed.

3. Gemmol

Posts: 793; Member since: Nov 09, 2011

Verizon pays them, theres no way in 2014 with all that AT&T do that they come in second place. There network is on a whole other level and if you do not have LTE their back up network is fast, when Verizon back up network is slow

5. lsutigers

Posts: 832; Member since: Mar 08, 2009

At this time (2014) Verizon is #1, without a doubt as their LTE network is much more mature than the other carriers. The main reason is because the other carriers are still working on upgrading their LTE networks so in some areas, the other big 3 have not been upgraded yet or may be having network issues due to the upgrade process. While these upgrades are being done, there are usually intermittent issues with network speeds and overall performance. The 2015 test will be a better representation of where each network stands as all 3 carriers will be largely complete with phase 1 LTE launches and be working on phase 2 which is upgrading individual markets with more bandwith or launching LTE advanced/carrier aggregation features such as those in Sprint Spark. That being said, I know AT&T, Sprint and T-Mobile's networks perform very well in upgraded LTE markets.

9. Ralston1983

Posts: 71; Member since: Feb 03, 2011

Verizon is too far ahead. It will be sometime before any of the other 3 catch up.


Posts: 2315; Member since: Jul 30, 2011

This is nothing short of expected!! *WINNING!!*

10. PootisMan

Posts: 266; Member since: Aug 02, 2013

I'm fine with T-Mobile where I'm at. Fast as hell LTE on My Nexus 5 and very good voice quality as well. Also did I mention that I only pay $49.99 month?

12. PapaSmurf

Posts: 10457; Member since: May 14, 2012

I pay more since I have unlimited LTE, but still comrtely satisfied. I have 4-5 bars in my Note 3 everywhere I go, even in my house (30+Mbps constantly).

18. lsutigers

Posts: 832; Member since: Mar 08, 2009

You must live in a big city. The few people I know with TMO go from LTE to 2G edge or no service at all as soon as they travel off a freeway. Their service works well in metro areas but not if you travel much when compared to Verizon, Sprint and AT&T.

11. youlookfoolish

Posts: 193; Member since: Dec 14, 2012

Incoming tweet of despair from John Legere claiming this was based on surveys from last year. T-Mobile still has the smallest national network footprint. Numerous sources keep stating that fact.

17. lsutigers

Posts: 832; Member since: Mar 08, 2009

That is definitley true. While TMO performs well in a few select markets, their coverage is well below Sprint and AT&T, not to mention Verizon.

13. Jillxz

Posts: 149; Member since: Jun 04, 2012

I have a 4G plan with Verizon and I get 3G most of the time.

15. lsutigers

Posts: 832; Member since: Mar 08, 2009

Well every market is different. I have personal service through Verizon and Sprint through work, the reality is the Sprint LTE network performs very well, almost as good as Verizon and I travel constantly for work. Both carriers have great networks.

20. AtomicMe

Posts: 24; Member since: Jul 03, 2012

You have a 4 gigabyte data plan each month and you get 3G service on an old iPhone 4? Is that what you mean?

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.