Issue with box is turning on AT&T customers' Samsung Galaxy S6/Galaxy S6 edge while in transit

One of our loyal readers apparently works for AT&T and has sent us an interesting memo that was allegedly sent to AT&T employees. Apparently, there is an issue with the box that the Samsung Galaxy S6 and Samsung Galaxy S6 edge was shipped to customers in. According to this memo, the problem can cause the two handsets to turn on inside the box while in transit.

This isn't the end of the world, of course, and AT&T is telling its reps that if customers complain that they can't turn on their new Galaxy S6 or Galaxy S6 edge out of the box, they should use the charger that comes with the phone and recharge the battery for several minutes. AT&T also wants reps to tell affected customers that if the battery is completely drained, it might take several minutes for the device to respond and show the charging indicator on the screen.

The memo says in small print on the bottom that it is for AT&T proprietary use only. Still, we wonder if this is an issue that has afflicted all of the U.S. carriers, especially since the memo specifically states that it was Samsung that identified the problem.

This is not a major deal for Galaxy S6 and Galaxy S6 edge buyers as it merely requires a recharge to take care of. It is interesting that the box was designed in such a way that the device inside of it can be turned on accidentally while being shipped. If you can't turn on your Samsung Galaxy S6 or Samsung Galaxy S6 edge when it first arrives, try recharging the handset first before you go ballistic. This is good advice regardless of where you ordered the phone from.

Thanks for the tip!

Related phones

Galaxy S6
  • Display 5.1" 1440 x 2560 pixels
  • Camera 16 MP / 5 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 2100 MHz
  • Storage 128 GB
  • Battery 2550 mAh(23h 3G talk time)
Galaxy S6 edge
  • Display 5.1" 1440 x 2560 pixels
  • Camera 16 MP / 5 MP front
  • Processor Samsung Exynos 7 Octa, Octa-core, 2100 MHz
  • Storage 128 GB
  • Battery 2600 mAh(26h talk time)

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27 Comments

1. techperson211

Posts: 1280; Member since: Feb 27, 2014

I wonder how they come up with that box able to accidentally turn on the device. More importantly the device is not damage. Good heads up by att, we know some customers will think that their device is broken or they've been rip off.

12. engineer-1701d unregistered

let me ask my friend if this is true since he works at att as a sales and store manager.

2. maherk

Posts: 6965; Member since: Feb 10, 2012

Even if you put a Vertue phone in an at&t box, it will look cheap while unboxing it. I find it rude by at&t to give their customers expensive flagships packed in an extremely poor designed and cheap quality boxes.

5. ankitp

Posts: 138; Member since: Feb 19, 2013

cheap and quality boxes wow

8. maherk

Posts: 6965; Member since: Feb 10, 2012

I know it should've been low quality but PA doesn't offer the edit feature on their mobile version. Anyways, it seems that my grammar mistake did hurt your feelings, and i am deeply sorry for that, i can only ask for your forgiveness Mr. Grammar Officer.

13. engineer-1701d unregistered

its ankitp's job to troll the phonearena for grammar mistakes. thats all he does apple pays him well

19. ankitp

Posts: 138; Member since: Feb 19, 2013

yes mr engineer..anything else??

20. brunelian92

Posts: 79; Member since: Feb 04, 2015

Yes Mr*

3. medicci37

Posts: 1361; Member since: Nov 19, 2011

When the battery is completely drained doesn't that degrade the battery's charge capacity?

14. engineer-1701d unregistered

no thats the best thing that can happen to the battery a full drain for the memory cycle

18. mixedfish

Posts: 1561; Member since: Nov 17, 2013

Not Li-ion, you never fully drain the battery nor fully charge it.

22. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

battery memory hasnt been around for quite some time in new phones and batteries. As an engineer you should look this up.

27. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

Are you living in the 20th century? You are talking about Ni-mh batteries. Draining completely DOES damage ANY Li-ion battery. STFU if you don't know a thing.

4. skimshaddy unregistered

Every Galaxies phones always comes in a very cheap looking box for AT&T. Can't AT&T give us a nice box like everyone else? Cheap bastard.

17. phonehome

Posts: 812; Member since: Dec 19, 2014

I don't care if it is packaged in used toilet paper. It is what is inside (or not inside with the GS6) that counts.

21. kevv2288 unregistered

Yeah and they also take out the ear buds on some galaxy phones while other carriers don't like they should.

28. Jakhman

Posts: 1; Member since: Apr 07, 2015

I just got my Samsung Galaxy S6 from AT&T and it came in the exact same packaging that was used with the unlocked version only with an AT&T logo slapped on it. My phone came completely fine and wasn't turned on either so I don't know. I'm not trying to support AT&T here but their packaging was fine in this case.

6. Nathillien unregistered

Slow news day today?

7. Sauce5 unregistered

Very slow. Always trying to undermine Samsung.

9. TreyTreyTaylor

Posts: 728; Member since: Dec 21, 2010

It has nothing to do with being a slow news day. If you didn't know it At&t is the only company to put their galaxy's in a frickin cheap box, yet charges more than any other carrier, and locks the hell out of their bootloaders. At&t logic is beyond stupid.

10. penguinbelly

Posts: 162; Member since: Dec 27, 2014

The S6 and S6 Edge boxes are horrible and the phones inside have practically zero protection whatsoever. I do not understand why they did not design the box with some kind of cushion for protection.

15. SamsungEU

Posts: 147; Member since: Dec 29, 2014

OMG END OF THE WORLD !!

16. phonehome

Posts: 812; Member since: Dec 19, 2014

Glad all these glitches starting to add up The poorer it sells, the faster a pocket-sized (Note too big) flagship is released without the two key stolen features. If not, then Samsung saved me at least $700. (Oh, and FYI; I wouldn't but the GS6 even if a new 128gb model was $99 off-contract)

23. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

How I this news? Any electronic device that has a battery n it, that has an expose power button, could be turned on. It would take a considerable amount of press because it has to push against the shipping box, and the box the phone is in and release it too. The chances of this happening are slim. his is like saying, I the news any thunderstorm has the potential to produce a tornado. Yes that is true and the condition still have to be perfect and facts show that 10's of storms can happen and never drop a tornado. This just isn't news. These blog sites are trying their best to dose the S6 and S6 Edge with as much bad press as possible because it has been well received. In fact its reception has exceeded Apple' s MePhone

24. j2001m

Posts: 3061; Member since: Apr 28, 2014

I think this is just there support being updated as the battery being inside an s phone is new for the s6 so support will need to be updated with why the phone may not be turned on

25. stevenm370

Posts: 1; Member since: Apr 06, 2015

I work for AT&T in a retail store. I never saw this "memo", so I looked closely at the photo. Yes, it appears to have come from our internal myCSP Mobile App, but if you look closely at the "memo", it says Date First Published: April 1, 2015. How did no one else notice this? This "memo" is an April Fool's joke.

26. aahmed215

Posts: 169; Member since: Jun 18, 2012

Just because it was on April 1st, doesn't mean it must be a joke.

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