Issue with box is turning on AT&T customers' Samsung Galaxy S6/Galaxy S6 edge while in transit

One of our loyal readers apparently works for AT&T and has sent us an interesting memo that was allegedly sent to AT&T employees. Apparently, there is an issue with the box that the Samsung Galaxy S6 and Samsung Galaxy S6 edge was shipped to customers in. According to this memo, the problem can cause the two handsets to turn on inside the box while in transit.

This isn't the end of the world, of course, and AT&T is telling its reps that if customers complain that they can't turn on their new Galaxy S6 or Galaxy S6 edge out of the box, they should use the charger that comes with the phone and recharge the battery for several minutes. AT&T also wants reps to tell affected customers that if the battery is completely drained, it might take several minutes for the device to respond and show the charging indicator on the screen.

The memo says in small print on the bottom that it is for AT&T proprietary use only. Still, we wonder if this is an issue that has afflicted all of the U.S. carriers, especially since the memo specifically states that it was Samsung that identified the problem.

This is not a major deal for Galaxy S6 and Galaxy S6 edge buyers as it merely requires a recharge to take care of. It is interesting that the box was designed in such a way that the device inside of it can be turned on accidentally while being shipped. If you can't turn on your Samsung Galaxy S6 or Samsung Galaxy S6 edge when it first arrives, try recharging the handset first before you go ballistic. This is good advice regardless of where you ordered the phone from.

Thanks for the tip!

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Galaxy S6
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  • Camera 16 MP (Single camera)
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  • Storage 128GB, not expandable
  • Battery 2550 mAh
  • OS Android 7.0 Nougat
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Galaxy S6 edge
  • Display 5.1 inches
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  • Camera 16 MP (Single camera)
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