Huawei is working on giving its virtual assistant the ability to read a user's emotions

Huawei is working on giving its virtual assistant the ability to read a user's emotions
Siri, Cortana, Alexa and Google Assistant are virtual personal assistants that will relay information and handle tasks in a robotic sort of way. Emotions are left out of these digital helpers' responses, which are the same regardless of the current emotional state of the user. Now, the world's third largest smartphone manufacturer says that it is working on software that will use AI to help its own virtual personal assistant interact with users on an emotional level. The company released a virtual assistant in China back in 2013 that is used daily by 110 million people, and hopes to enhance it in the future with software that allows for the use of emotion AI.

Back in the beginning of the year, research firm Gartner said that emotion AI will be able to use analysis to detect people's moods and respond with more personalized answers. According to Gartner's research vice president Annette Zimmerman, "By 2022, your personal device will know more about your emotional state than your own family." With the ability to read facial expressions, analyze the user's voice and behavior, virtual assistants will be able to understand the context of the commands they receive, and respond with an answer that is is more in line with the emotions of the user.

According to Gartner, virtual assistants with the ability to read emotions would come in handy in automobiles and health-care. Cars outfitted with such a digital helper would be able to decide whether a driver is tired, stressed, angry or frustrated, and control the car in a manner that would make the ride safer. In health-care, a virtual assistant with emotion AI could monitor a person's mental health 24/7 and alert caregivers if a problem is detected.


James Lu, director of AI product management at Huawei's consumer business group, says that what his company has in mind is a virtual assistant who will stretch out conversations as long as possible so that the user does not feel alone. This requires giving an assistant a high IQ and high EQ (emotional quotient).

Huawei's latest top-of-the-line chipset, the Kirin 970, is equipped with a dedicated Neural Processing Unit (NPU) that drives AI capabilities on handsets powered by the chip. Currently, the SoC powers the Huawei P20 Pro and the Huawei P20.

source: CNBC

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11 Comments

1. AVVA1

Posts: 228; Member since: Aug 01, 2017

This is great! Something that follows Myers-Briggs Type Indicator to curate information based on your personality and respond also depending on your current emotions will definitely help on building rapport for AI to person interaction.

2. Klinton

Posts: 1409; Member since: Oct 24, 2016

So they wanna see my emotion, when I feel need, to go to the toilet? Great!!

6. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

What if I feel sexy?

3. iPhoneFanboy

Posts: 286; Member since: Apr 21, 2018

They will see a lot of angry Android users.

7. KingSam

Posts: 1505; Member since: Mar 13, 2016

This is good. Even though I use android.

8. TechNeck

Posts: 657; Member since: Aug 29, 2014

Majority of Android users are happy with their phones. Idk what kind of close-minded thinking iPhone-only users have.

9. iPhoneFanboy

Posts: 286; Member since: Apr 21, 2018

To speak on behalf for that large 80something percent market share is close-minded in itself. Good job sir

10. TechNeck

Posts: 657; Member since: Aug 29, 2014

How is it close-minded? There are many people who have stuck with Android since 2008, including myself. You're assuming that a person using Android would be mad because of their phone, and that's absurd. Especially if you owned a phone like the Huawei P20 Pro, which has to be one of the best phones of 2018.

4. PhoenixFirebird

Posts: 127; Member since: Oct 10, 2016

Oh no

5. redmd

Posts: 1949; Member since: Oct 26, 2011

So in response to RAGE the phone will explode???

* Some comments have been hidden, because they don't meet the discussions rules.

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