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HP cancels some TouchPad orders placed through their web site?

Posted: , by John V.

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HP cancels some TouchPad orders placed through their web site?
Soaking up the joy about buying something at a steal, you’re generally ecstatic in the end when you punch in your credit card information and get that final page showing that your order has been placed.

Obviously, this is probably the experience that some people went through when ordering an HP TouchPad online through the various retailers out there – like HP, Amazon, and Barnes & Noble. However, it’s undoubtedly frustrating to find out a few days after placing it that orders are going to be inexplicably canceled.

Recently, this is what happened to some people who ordered it through Amazon earlier in the week – well, it was actually this company called OnSale the one that handled the process. Unfortunately, it seems as though they oversold their inventory and actually had to cancel orders. Of course, it’s not sitting well with those who were given the false hope of obtaining one.

Interestingly, HP might driving down the same path because one of our readers managed to inform us that a recording being played through HP’s customer support hotline is informing them about the grim news. Specifically, it’s played right away when calling up 866-625-0759 option 3 (track order). Simply, the recording states that orders placed after 4:00 AM central time August 22nd are going to be canceled.

Needless to say, that’s rough news for those affected customers, but it really makes you wonder how they’re able to oversell their very own inventory. Either that or some bug might’ve gotten in the way, but still, there are going to be some disappointed people out there.

Thanks Jon!

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posted on 26 Aug 2011, 14:11

1. Draxxlith (unregistered)

It's likely because a slickdeals poster found a way to create a link to a shopping cart with the touchpad saved in it on Monday, and by clicking that link, you could buy one even though you couldn't find it on the rest of the site. It was pretty ingenious, but I feel like one should expect cancellation and be happy if it goes through in that case

posted on 26 Aug 2011, 14:26

2. ibap (Posts: 785; Member since: 09 Sep 2009)

You have to wonder if some of HP's went to retailers that oversold.

posted on 26 Aug 2011, 14:42 1

3. Cree (unregistered)

People have to face reality and buy someone else's property for more than $200-$250 for 16GB model and $300-$350 for the 32GB model on eBay and Craigslist. I was lucky enough to trade my PS3 for the 16GB model and have a 32GB model on the way from Best Buy.

My impressions of the TouchPad's are mixed at best. I have been/still am a Android user, iOS user and now WebOS. Personally, the iPad a much much more polished and is much smoother in operation over the WebOS. Its no comparison. I have done all of the speed tweaks and the web browser on the Touchpad and I find slightly better, but there is lag in the browser. However, the plus is that WebOS is a true multi-tasking OS. You can listen to a song onYoutube in the background while browsing the net. That is a great feature in which you can't find on Android or iOS.

Overall so far, I give it a 7.5 out 10. The iPad I give it a 8.5 out of 10.


posted on 26 Aug 2011, 15:33 1

4. iHateCrapple (Posts: 734; Member since: 12 Feb 2010)

So you traded a PS3 for a 16GB Touchpad? Are you insane?

posted on 26 Aug 2011, 16:44 2

7. Cree (unregistered)

Not at all. I have had the PS3 120GB slim for nearly a year. It was in excellent shape before the trade. Hardly even used it, but mainly used it for only Netflix and not even for Blu-rays. The retail price of the Touchpad was $399. The retail price of the PS3 was $299. Touchpad 16GB are going for $250-$300 on eBay. At most I can get roughly $200 for the PS3. The pricing is now $249. My TV is the Samsung PN63C8000 series with Netflix and widgets with wifi built-in. No need for a separate box for Netflix. I'm not a gamer, as I don't care about the gaming experience.

For blu-ray I can get the Google TV Sony NSZ-GT1 for $165 on Amazon.

So this deal worked out for both of us.


posted on 26 Aug 2011, 17:44

8. iHateCrapple (Posts: 734; Member since: 12 Feb 2010)

Ok, by that logic it makes sense. Kudos!!

posted on 26 Aug 2011, 17:51 1

9. IEatApples (Posts: 66; Member since: 06 Jul 2011)

you didnt look very hard on ebay, I got 2 32gb for 200$ each yesterday. Had to wait and refresh the page a few hundred times but the deal came. You just have to click buy it now only options and navigate to the cheapest one for sale, then refresh the page until a deal comes up but you gotta snag it right away because a ton of other ppl are doing the same thing.

posted on 26 Aug 2011, 18:50

10. btbotimtim (Posts: 257; Member since: 08 Dec 2010)

wow that surely is a good deal.
cuz i ordered a few 32GBs from HP and it was roughly 167 each. 149 + tax of 12 + freight charge of 6.xx
I don't know why but coupons were not working.
If the seller pays ebay fee of 9% and paypal fee of 3-5%, he is not able to make money off of it. If he was lucky enough to apply coupons he would make 30+ dollars.

posted on 26 Aug 2011, 16:02

5. Senatorpaulo (unregistered)

Oh I have a 32GB touchpad if anyone wants to trade their Galaxy SII... =)

posted on 27 Aug 2011, 05:15

13. PeterIfromsweden (Posts: 1230; Member since: 03 Aug 2011)

How about a swedish galaxy S2 ? : P
Disclaimer. I do not own a galaxy S2, it was just a joke about me buying one for you and shipping it to you.

posted on 26 Aug 2011, 16:43 1

6. corps1089 (Posts: 492; Member since: 20 Jan 2010)

Fail on top of Fail

posted on 26 Aug 2011, 23:58

12. Immolate (Posts: 310; Member since: 17 Jun 2011)

I was reading about the 8/22 04:00 cutoff on slickdeals.net I believe on the afternoon of 8/22 (Monday). I'm one of those who managed to get an order in to HP late Sunday night. My order is still out there, not cancelled yet, so there's still hope. I could give a rat's patoot about WebOS. I'll be slapping Android on there as quick as it's available.

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