HMD to support Nokia phones manufactured after December 1, 2016 only


Soon after Microsoft offered to sell its ex-Nokia mobile division to the Finnish company HDM Global, it outsourced support for its feature phones and smartphones to a company called B2X.

B2X is a global service company that provides customer care support for mobiles devices on behalf of major players in the market, including Apple and Microsoft.

However, B2X is only going to provide support for Nokia feature phones and Lumia smartphones that were built before December 1, 2016. HMD confirmed recently that it would offer support to Nokia-branded features phone and smartphones that were manufactured after December 1, 2016.

Keep in mind though that HMD Global provides support for the following feature phones only: Nokia 105, Nokia 130, Nokia 150, Nokia 216, Nokia 222, and Nokia 230. Naturally, all the Nokia-branded smartphones launched from the beginning of the year will be repaired by HMD.

The important things to understand is that regardless of when you've purchased your Nokia-brand handset, if it's been built before December 1, 2016, it's B2X that will take care of any technical issues you might have. HMD Global is only going to repair phones manufactured after that date.

source: Nokia (1, 2) via NPU

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21 Comments

1. Rafishant

Posts: 398; Member since: Oct 13, 2015

What about Lumia phones sold after December 2016?

2. ibend

Posts: 6747; Member since: Sep 30, 2014

"manufactured" not "sold"

3. meanestgenius

Posts: 22199; Member since: May 28, 2014

Built before December 1st 2016, B2X takes care of them. If built after that date, HMD will take of any issues. Sold by date is not applicable here, as it has no bearing on any of this.

14. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Those 3 people can go back to the dusty, cob-webbed Microsoft store they purchased it at.

4. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Really hope Nokia with Android would be able to make my phone buying decision straight forward. Just pick one Nokia model for my primary phone and another my secondary phone.

5. Hallyu

Posts: 790; Member since: Jul 21, 2015

HMD is just an already failed group of ex-Nokia employees who still think they are cool and can fool people all the way they want. Well, at least not me, I won't fall for this evil trick just because of that "Nokia" name. I don't hesitate to expose this crocodile wearing a mask. Wake up people, you're being scammed by a bunch of total liars and losers who got fired a decade ago. Now they're back and they're gonna exploit you with product that contains cheap unreliable leftover part, implementing 3rd world tech and accompanying by trashy environmental spectrum. HMD = Fake Nokia

6. bon24x7

Posts: 211; Member since: Aug 30, 2012

Samsung Bombs are the best ones. Right? And what the hell is third world tech? Which are the first and second world techs? lol

7. meanestgenius

Posts: 22199; Member since: May 28, 2014

Pay him no mind. He loves to troll other companies that are helmed by those of a different Asian background than Korean, like Chinese and Japanese.

8. SIGPRO

Posts: 2817; Member since: Oct 03, 2012

Hahaha this Samsung fanboy is everywhere to diss Nokia. HMD is based in Finland, employees are ex Nokia and Microsoft so this not fake Nokia you dummy! Btw I can't recall i ever heard a Nokia phone exploding, at least not the quantity of your beloved Samdung!

12. omnitech

Posts: 1131; Member since: Sep 28, 2016

It's fake Nokia because their name is HMD, not Nokia. They are using the Nokia brand and china phones to sell to the once loyal fan base. It's definitely a marketing ploy like the Nokia N1 tablet. I mean like really, that's an iPad mini. Nokia designed my a$$! Lol Same scam here but from a different company. Take one Ex Nokia employee, could be a janitor or a telephone rep, purchase the brand back, take an oppo or Lenovo phone, slap the Nokia branding on it and sell to desperate Nokia fans. I mean cone on, do you really think they have the same resources and factories as the old Nokia or even the old Microsoft? That stuff is long gone and that was a totally different company. I am not trying to be a prick to you sensitive Nokia fans but Apple scams enough people, don't need more scammers in this industry. Accept that the Nokia you knew and loved is dead and don't fall for a China phone with Nokia branding.

13. meanestgenius

Posts: 22199; Member since: May 28, 2014

http://www.hmdglobal.com https://en.m.wikipedia.org/wiki/HMD_Global I think that you need to some research on Nokia/HMD, and I was kind enough to do the heavy lifting for you. Now, I'm not trying to be a prick to you sensitive "no research" types, but we don't need any more ignorant, uneducated commenters here on PA. Just trying to help educate the masses, is all.

17. Lumia_Luigi

Posts: 173; Member since: Mar 22, 2017

He's a nimcompoop

18. omnitech

Posts: 1131; Member since: Sep 28, 2016

Eh? I researched that plenty and that still doesn't change what they are. My comments are spot on 100% accurate. Don't fall for the marketing because if you read between the lines my description of the company is 100% accurate. They even say they are money grabbing using the Nokia brand.

21. meanestgenius

Posts: 22199; Member since: May 28, 2014

If you're saying that you researched this plenty of times, and you still think that your comment is correct, then there has been a reading comprehension fail on your part. You truly have no idea what you're talking about concerning Nokia/HMD, as your comments are nowhere near 100% accurate concerning them.

16. SIGPRO

Posts: 2817; Member since: Oct 03, 2012

iPhone is also a China phone with Apple branding.........discussion closed dummy!

19. omnitech

Posts: 1131; Member since: Sep 28, 2016

Apple sucks too, discussion open. If you want to fooled by this brand, go for it. Don't say I didn't warn you.

20. microsoftnokiawin

Posts: 1268; Member since: Mar 30, 2012

10. mahima

Posts: 739; Member since: Nov 20, 2014

that's why they sell out every nokia 6 available in china in a matter of minutes, EVERYTIME

15. corporateJP

Posts: 2458; Member since: Nov 28, 2009

I never had a Nokia blow up on me. But, you can use one like a shell and fire it from a turret. We're going to try it in a couple of weeks from one of our warships parked out in the Pacific. It's gonna' go through your cousin Kim Jong's window. But, please, don't tell him, it's supposed to be a suprise. Good test for the New 3310.

9. JohanP

Posts: 38; Member since: Apr 04, 2017

Nokia was a SuperBrand but now...We can't find "N" from Nokia.

11. mahima

Posts: 739; Member since: Nov 20, 2014

can only read small letters??

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