Google pop-up store employee mistakenly tells customer to cut the cable on his Pixel Buds

Last month, Google started selling products and devices from its pop-up stores in New York and L.A. Previously, the stores only allowed users to test devices before ordering them online. Besides the new Pixel 2 and Pixel 2 XL handsets, Google also sells its Pixel Buds at the stores. Powered by Bluetooth, these ear buds are wireless in the sense that they do not use a cable to connect to a phone or a tablet. However, unlike the Apple AirPods or the Samsung IconX, which are made up of two ear buds that are not connected to each other, the Pixel Buds do have a cable connecting the left ear bud to the right ear bud.

According to a Reddit member who was recently ogling the Pixel Buds while visiting the Google pop-up store in Manhattan, an employee came over to him trying to get him to pre-order the accessory. The consumer replied that he already had pre-ordered a pair; he added that he hoped that in the future, the Pixel Buds didn't come with a cord. The employee said (with a straight face, according to our story teller), "Just cut the cord."

After explaining to the rep that Google says not to cut the cord and explained why, the response from the store employee was, "Well, I better stop telling people that." The bottom line is that the Pixel Buds are designed with that cable or cord, or whatever you want to call it, and you should NOT cut it even if instructed to by a very confused rep.

source: Reddit via Phandroid



1. notfair

Posts: 765; Member since: Jan 30, 2017

What a professional troll, congrats dude.

2. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

The rep better be glad he was talking to an informed customer, the rep could have had people really cutting their cables and ruining their $160 Pixel Buds, also they would certainly get fired.

5. Zylam

Posts: 1822; Member since: Oct 20, 2010

But I thought Google/Android people are ultra smart and only iSheep are mindless controlled zombies?

6. nodes

Posts: 1163; Member since: Mar 06, 2014

therefore, this news is fake. every Android user is a genius, it's that simple.

8. iushnt

Posts: 3152; Member since: Feb 06, 2013

Yes there are many genius people who use android.

7. iushnt

Posts: 3152; Member since: Feb 06, 2013

Shame on you for thinking that. I use an iPhone, and I am no way a mindless controlled zombie.

11. troutsy

Posts: 383; Member since: Feb 17, 2012

But wouldn't that be exactly what a mindless, controlled zombie would say?

9. EC112987

Posts: 1216; Member since: Nov 10, 2014

Lmao seems like he was trolling the customer. Pretty funny

10. surethom

Posts: 1730; Member since: Mar 04, 2009

Why can you not cut the cord??? What is in side the cord? are there wires for something.

12. Phullofphil

Posts: 1829; Member since: Feb 10, 2009

How is that trolling the guy is an idiot not a troll

13. cheetah2k

Posts: 2297; Member since: Jan 16, 2011

..checks employee references... previously worked for Apple... employee terminated..

* Some comments have been hidden, because they don't meet the discussions rules.

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