Google Duplex: it makes calls so you don't have to
Google has unveiled quite a bit in the last week. A fascinating project the company has in the works is called Google Duplex. It uses Google Assistant to make actual phone calls and it is not just dialing the person you requested. It can be used to carry out a conversation with the person on the other end. The A.I. was showcased by calling what Google claims are actually real places and scheduling appointments for its user. The first call demonstrates Google Assistant scheduling a hair appointment. The A.I. sounds pretty convincing in the audio clips. It says things like hmm and oh at the appropriate times and does not confuse easily. There are several instances where the person on the other line is not able to complete the initial request, and Google Assistant navigates the issue brilliantly. The second instance displays Google calling a restaurant to make reservations. The person on the other line spoke with a strong accent, but the language barrier did not fool Google Assistant. It persisted in giving the appropriate information and answering the questions of the restaurant until the reservations were successfully made. The voice sounded remarkably realistic and it is not farfetched to say that the average person would have no idea they are not speaking with a real person.
What can we expect from Google Duplex?
source: Google
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