Google Duplex: it makes calls so you don't have to

Google Duplex: it makes calls so you don't have to
Google has unveiled quite a bit in the last week. A fascinating project the company has in the works is called Google Duplex. It uses Google Assistant to make actual phone calls and it is not just dialing the person you requested. It can be used to carry out a conversation with the person on the other end. The A.I. was showcased by calling what Google claims are actually real places and scheduling appointments for its user. The first call demonstrates Google Assistant scheduling a hair appointment. The A.I. sounds pretty convincing in the audio clips. It says things like hmm and oh at the appropriate times and does not confuse easily. There are several instances where the person on the other line is not able to complete the initial request, and Google Assistant navigates the issue brilliantly. The second instance displays Google calling a restaurant to make reservations. The person on the other line spoke with a strong accent, but the language barrier did not fool Google Assistant. It persisted in giving the appropriate information and answering the questions of the restaurant until the reservations were successfully made. The voice sounded remarkably realistic and it is not farfetched to say that the average person would have no idea they are not speaking with a real person.

What can we expect from Google Duplex?

Google has said it is likely it will decrease the realistic nature of the Assistant's voice. Besides privacy concerns, the public regularly voices worry over the advancement of artificial intelligence and its impact on society. Google is making a concerted effort to put the public at ease with both privacy and the company's continued push in the A.I. field. This means they may remove some of the colloquial language as well as the feigned hesitation in Google Assistant's voice. Obviously, the program does not need to fill in spaces between thoughts with sounds such as hmm, so they are likely to go. It is also likely that the final result will not be as impressive as the demo. It is common knowledge that such demos are carefully choreographed and rehearsed. Everything has to go off without a hitch during a reveal if a product is to be successful. Take one look at the first iPhone reveal and you can see that reality may be more than meets the eye. Although A.I. has come a long way in the last decade, it still has a long way to go. This bit of technology is impressive and while it will surely appeal to both busy and introverted people alike, it may not be everything it is cracked up to be. 

source: Google



1. TerryD

Posts: 553; Member since: May 09, 2017

Can it answer calls too? That way your AI can phone the hairdressers and the hairdressers AI can take the booking so we don't have to bother talking to people any more. Next thing we can have it answering calls on a help desk, putting all those service desk analysts out of work.

2. jove39

Posts: 2147; Member since: Oct 18, 2011

This is beginning of Altered Carbon like world.

5. KickRocks

Posts: 279; Member since: Mar 22, 2011

Lol, I'm actually about to start watching that on Netflix

3. cmdacos

Posts: 4264; Member since: Nov 01, 2016

This was very impressive in the keynote. Looking forward to see it in action

4. gd761

Posts: 213; Member since: Sep 18, 2012

Can it Intercept Any and or ALL Robo Calls and Automated Calls that there's Never anyone Live to connect to and be Able to Report and Block them Automatically and then Automatically Report the Repeat Offening Numbers to have their Phone Service Terminated by the Phone Company as well as by Any Provider in Any way shape or form that Provides Any Services to them and Fine the People and Companies? If so, then I Want this for Both My Home and Cell Service.

8. southernzombie

Posts: 357; Member since: Jan 17, 2017

that is an EXTREMELY specific request lol lol

6. Dadler22

Posts: 241; Member since: Dec 11, 2008

Let's put this ai to good use and have it dial scammers 24/7

7. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

It's such an impressive feed and way above any of the other AI's, especially Siri, which is just falling further and further behind everyone else.

10. NarutoKage14

Posts: 1327; Member since: Aug 31, 2016

The epitome of lazy, entitled jerks will be using this. How lazy one must be to not even want to bother making a phone call.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.