Important changes are coming to Google Fi soon

Important changes are coming to Google Fi soon
If you're already a Google Fi customer, then you know that the MVNO (mobile virtual network operator) does not allow you to use Google Voice. Although Google Fi and Google Voice numbers on the same account aren't possible when using the former's services, the search giant is taking the first steps towards making both these features available to its customers.

While the option to use both features is not yet available, Google announced that Fi will soon support separate Google Voice and Google Fi numbers on the same Google account. In that regard, the Mountain View company revealed that it has decided to change the location where voicemails are stored.

Starting this week, voicemails received on Fi will no longer be available from voice.google.com. Instead, Google announced that all voicemails received will remain “everywhere else you're used to accessing them, such as the Phone app or other dialer apps on Android, or the Fi app on iOS.

It means that Google Fi customers will now be able to access voicemail by calling their own number. Keep in mind though that all voicemails received before joining Google Fi are still accessible from voice.google.com.

Apart from changing location, Google didn't make any other changes to voicemail transcription on the Phone app on Android or Fi app on iOS, neither to the way customers use voicemail on Hangouts.

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8 Comments

7. LoweBoy

Posts: 7; Member since: Jun 21, 2019

Fi is hopelessly non-competitive. $10/GB. They offer nothing for a two person plan, other than their bend over and take it plan. I pay $70/month for Wal-Mart Family Mobile. I get 14GB of data, and my wife gets 4GB. I'm no data hog, as I use about 3-4 GB/month, my wife less than that. But the thought of having to constantly check your data usage so you don't wind up with a $150 phone bill is just plain stupid, to say nothing about Google's "legendary" customer service.

6. gahd3p

Posts: 9; Member since: Dec 27, 2016

I simply turned off my data after discovering that I'd used up almost 3gb in 2 days. Never again!

5. jmaxim917

Posts: 6; Member since: Jul 21, 2015

Google Fi needs to provide proper caller ID with name. This is a 20 year old technology that they can't seem to get a finger on.

4. noway

Posts: 1; Member since: Jan 17, 2020

Agree on the billing, they charge you for Universal Service Fund and then under Other Fees they call it Federal Universal Service Fund and charge you again. They are the same fund and there is only one Universal Service Fund. Sales tax, calculate what they should be charging you because they are charging me to much, it's just a slight amount, and they don't send what they collect to the state, what they pay to the state is taxable sales * .07, so they keep the rest. Isn't that called skimming? So scamming and skimming.

8. DinkSinger

Posts: 2; Member since: Apr 19, 2018

My bill doesn't have those problems. The USF (which is a payment to a private organization required by a Federal law) is only charged once although on some versions of the bill in the past it has been shown in more than one place. My state the state imposes sales tax on the fees as well as the base charges so the sales tax on my bill is correct.

3. Dapaides

Posts: 1; Member since: Jan 17, 2020

They need to work on their data billing and customer service first. On 12/8 I had an Xbox use 60gb of data from my phone's hotspot while it was "off". On 12/9 I opted in to resume full speed data for $10/gb for the rest of my billing cycle. A $342 charge imeadiatly showed up on my bill because they charged me to apparently speed up 34gb of data that the Xbox used the day before. Both the Fi app and website back me up on when the data was used. 1 chat, 1 phone call and 30 some emails back and forth with CS and I've only gotten a $40 credit back so far. Had to cancel my debit card and port my number out the day before the bill was due. I only finally got to talk to a supervisor last week after answering a customer service survey they sent me. I was sent the same email explaining how to reduce background data usage 4 or 5 times also. Fi is great until you have an issue, as soon as you have to deal with CS you might as well just delete your billing info, port out your number and start over with a whole new Google account. At first CS claimed they weren't even able to issue credits because every thing is automated, but then ended up give me a $40 credit later on. When I repeatedly asked to see their records of when I used the data they just refered me to the website, which I had already sent them screenshots of and clearly showed the data had been used on 12/8. Nowhere on the bill, app or website does it actually show a record of the time and date that I resumed full speed data though! Google CS is a joke, I feel like they have 10-20 people in one call center to service every Google customer in the world.

1. speedingcheetah

Posts: 99; Member since: Jul 22, 2017

but...that was one staple and unique feature of Fi, its integration of Google voice features. No other carrier or service has that. voicemails direct to email, with transcription as well as VM access via the website.. now it just gonna be u have to call in like it 1992 to listen to VM?? i would hope they would support the more modern Visual voice mail right in the dialer at least.

2. Centauri0

Posts: 3; Member since: Oct 19, 2019

I didn't even know you could get your voicemail online, I've been a Fi customer for 4 years and have always just used the visual voicemail in the dialer.

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