After we reported
about a New Zealand Telecom customer getting one nasty text message from her wireless provider after voicing her dissatisfaction with her service, the individual(s) responsible for it have been identified. It's actually not the first time this kind of act has happened because an investigation into the matter by the Telecoms company uncovered that at least 5 customers were sent a text message saying “F*** you customer”. There was a lengthy investigation launched by the communications company's fraud and technical team that traced the nasty text messages to four workers from their outsource partner Manila Sitel. So far the individuals that have been identified to be involved were suspended pending further investigation. The Telecoms company also contacted those customers that were targeted with the nasty text message and apologized to them as well. In addition, they plan on assisting them and keep them updated on the investigation and its outcomes. The employees were found to use a tool call eTXT which provides the ability to send a text message to a mobile phone from any computer around the world. We're not sure why these employees didn't have the slightest inkling before sending those messages out that it could still possibly be traced back to them in some way.