Error allows consumers to grab the Amazon Echo Dot for free; Amazon cancels the orders


You might have thought that Lady Luck was on your side on Friday when consumers had a brief window of opportunity on Amazon's web site allowing them to order the Amazon Echo Dot for free. This is the version of the Echo that resembles an overgrown hockey puck. Normally priced at $49.99, a "technical error" took the price down to $0 for a very short period of time. That was followed up with a note stating that the product was out of stock on the Amazon site before the Echo Dot returned online at its regular price.

The so-called "technical error" had to do with a promotion for audiobook service Audible that was accidentally applied to the Echo Dot. Amazon owns Audible, so it is possible that some cross-promotion between the Amazon Echo Dot and Audible is being prepped. Does that mean that the lucky ones who managed to snag an Echo Dot for free will get to keep the smart speaker that they "purchased?" In a word, the answer is no.

Now we do have to tell you that even though Amazon cancelled all of the orders for the Amazon Echo Dot that were mistakenly priced at zero, the company did not want those affected by the error to walk away empty handed. So Amazon issued a $5 credit to anyone who had an order for a free Echo Dot canceled. Instead of getting an Amazon Echo Dot sent to them for free, these consumers can now take advantage of a 10% discount to pay $44.99 for the Alexa powered smart speaker.

We would imagine that not everyone feels like this is a fair solution and some surely believe that Amazon should be bound to sell the device at the price it was listed at when the transaction was made. If that is how you feel, you can always try to get in contact with the powers that be at Amazon and try to persuade them to change their minds.

source: SlashGear

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8 Comments

1. trojan_horse

Posts: 5868; Member since: May 06, 2016

"We would imagine that not everyone feels likethis is a fair solution and some surely believe that Amazon should be bound to sell the device at the price it was listed at when the transaction was made" Exactly! Amazon should be man enough to lie on the bed it's made. The price error is nothing but their fault. Gotta own up to it and honor the transaction of 0$ Echo Dots.

2. Scott93274

Posts: 6038; Member since: Aug 06, 2013

I don't know man, it was an honest mistake and I feel that those who think they should deliver the product ordered at a cost of $0 are entitled little [explitives]. And guess what, if you wake up one day, check your bank account and find a million dollars in it that was deposited in there due to a mistake by the bank, if you spend any of that money, you have to pay it back. Businesses have rights too you know. Stop acting entitled, like you've earned it or deserved it, because you haven't.

7. Dr.Phil

Posts: 2389; Member since: Feb 14, 2011

There's a difference between false advertising/human error and a technical error/glitch. In the case of false advertising or a human error, a company is in control of the ads and how it presents the prices of a certain product. It may have been done by mistake, but in the end it was the company that made the mistake. A glitch, on the other hand, is not within the control of the company. So, no I don't agree that they should honor something that was obviously a glitch in the system. If, however, on the other hand there was an advertisement put out that showed the Echo Dot being offered for free with an audible discount then yes they should honor it.

3. fyah_king unregistered

I love Amazon. My prime delivery was a day late. They gave my orders for free because of it.:)

4. Scott93274

Posts: 6038; Member since: Aug 06, 2013

Damn! That's cool. My wife was upset with Amazon because she bought a few items, one of them was for me, but it didn't qualify for Prime, but I got my package before hers that were shipped with Prime. I've always had good experiences shopping with Amazon.

5. fyah_king unregistered

You just gotta talk to customer service if your prime 2 day shipping is late. They are very nice and will take care of you. They either will give you an extra month of prime for free or something else just to make you happy.

6. airoid

Posts: 128; Member since: Dec 13, 2016

Those who ordered it by accident might as well buy it for $45 its on sale haha. Amazon know how to clik bait order, good marketing.

8. PostmanLV

Posts: 44; Member since: Sep 11, 2012

My order was cancelled but many orders were mistakenly fulfilled.There were a few people that got at least 8 of them

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