Dust fix for Nokia Lumia 920's front-facing camera is now ready

Dust fix for Nokia Lumia 920's front-facing camera is now ready
You might recall that back in March, there was talk that Nokia was going to issue a sheath to help fix a problem with dust that was accumulating on the Nokia Lumia 920. More specifically, the dust was settling underneath the front-facing camera and the proximity sensor on the device. According to a reliable source who works for Nokia Care the sheath is now available.

Dust on the Nokia Lumia 920's proximity sensor

Dust on the Nokia Lumia 920's proximity sensor

Those Nokia Lumia 920 owners with a dust accumulation problem can take their phone to a Nokia Care point center or a W-Support center to have the sheath put on, which will prevent dust from entering the device, and the screen replaced for free. The whole problem is a design flaw that left a gap above the camera which lets the dust come through.

Believe it or not, dust is a major problem when enough of it accumulates inside your phone. This is why some manufacturers like Sony and Samsung are not only protecting their high end models against damage from water, but are also dust proofing these same models as well.

source: WMPoweruser

Related phones

Lumia 920
  • Display 4.5" 768 x 1280 pixels
  • Camera 8.7 MP / 1.3 MP front
  • Processor Qualcomm Snapdragon S4 Plus, Dual-core, 1500 MHz
  • Storage 32 GB
  • Battery 2000 mAh(10.8h 3G talk time)

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39 Comments

1. UrbanPhantom

Posts: 949; Member since: Oct 30, 2012

This is yet another sign that Nokia genuinely values and looks after the needs of customers who buy their products. I haven't had any problem with dust on the front facing camera myself, but at least the company is willing admit to the issue, and offer a potential fix... My Lumia 920 has been rock solid, and I am very happy with my purchase thus far!

5. UrbanPhantom

Posts: 949; Member since: Oct 30, 2012

Only five thumbs down? You people are pathetic...go ask Sammy for a raise!

7. akki20892

Posts: 3902; Member since: Feb 04, 2013

because jealouse of nokia service and nokia's fans.

10. TROLL

Posts: 4851; Member since: Apr 13, 2012

More like, we are Laughing our a$$ off.... Jealous of what....? Service for what...? Wp8 Nokia is a year behind Androids OEMS, every Android OEMS are doing well, except Nokia+Wp8 which is struggling and being funded to be kept floating. BB and Wp8+Nokia are on sinking ship. Low budget and midrange Nokia devices are selling kinda well, not high ends. So where's the profit...? Android users, fans are proud, cause Sony, htc, Lg, SS are doing well, so there fans are level headed, and proud. ®

11. Maddy

Posts: 31; Member since: Sep 13, 2012

You illiterate troll.....yeah cos low budget nokia phones is butter smooth than octa core samsung galaxy s4 ?

24. TROLL

Posts: 4851; Member since: Apr 13, 2012

That's off topic, read my post! What has that got to do with sales? ®

25. HDShatter

Posts: 1021; Member since: Jan 17, 2013

The Galaxy S4 is smooth, it is the sprint variant that lags. Blame Sprint and their crappy support.

26. HDShatter

Posts: 1021; Member since: Jan 17, 2013

Its smooth for the same reason the iphone is smooth. Literally nothing is running but a few things at a time while android has much more going on and has real multitasking.

15. haseebzahid

Posts: 1853; Member since: Feb 22, 2012

like anyone asked for ur reviews copy pasting 2 year old comment doesnt change ur mental level fool

29. akki20892

Posts: 3902; Member since: Feb 04, 2013

we are talking about customer services not selling phones dude......!!! and what if Sammy, htc, lg, sony without android think about it.

32. TROLL

Posts: 4851; Member since: Apr 13, 2012

There is Tizen, Meego, Maeemo. They would never turn or rely on Wp8 scrap fail platform, even ios is much better than Wp8! ™

35. akki20892

Posts: 3902; Member since: Feb 04, 2013

meego and maeemo is made by nokia and this two can use on only nokia phones, and tizen don't know how tizen will we know the bada.

38. Alex123

Posts: 241; Member since: Oct 17, 2012

Because people want to experience the WP8 with midrange first then they surely get a high-end ones. of course, I also purchased a midrange Nokia's Lumia 720, it's comparable with Samsung's S3. I used some Model of Samsung's S advance, S Duos, S2 and S3, you know when we used android and android and android again feel boring so i decided to switch to new experience with Nokia's lumia. I don't hate android and you should not hate WP8 as well, if you don't want to try then forget it!

36. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Urban Phantom, i am glad you are happy with your Nokia purchase.

2. Nathan_ingx

Posts: 4767; Member since: Mar 07, 2012

Certainly, a 'certain' company might have charged a 'certain' amount of money for this sheath.

3. GoBears

Posts: 456; Member since: Apr 27, 2012

Nah, they just would've said you're cleaning your house wrong.

12. tashreef

Posts: 476; Member since: Nov 24, 2012

LoL that one was good.... iTroll...here the discussion is about Nokia... Not Apple ..who says " You are Not getting the Network Signals? means you are Holding the Phone Wrong ".... We don't want excuses for the Problem but solutions....

4. kozza3

Posts: 777; Member since: Oct 17, 2012

That's very good of Nokia, props!

6. akki20892

Posts: 3902; Member since: Feb 04, 2013

that's fast nokia....!!! And Customer service from nokia is always great.

8. mydi.maus unregistered

too bad its not dust resistance like SONY:)

9. evarod48

Posts: 154; Member since: Oct 30, 2012

there's so much dust in my HTC, where's my sheath!

13. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

Nokia customer service is the BEST!

14. valapsp

Posts: 565; Member since: Aug 12, 2011

Time for product recall?

22. trexnkrumpets

Posts: 45; Member since: Jan 15, 2013

It's pretty much that. For those who haven't already replaced it with the manufacture warranty. (which I would assume nokia started putting the sheaths on previous shipments beforehand; probably not to much later though since this is the fastest I've seen a company react to a flaw they overlooked )

17. decent4u

Posts: 75; Member since: Apr 26, 2012

Atleast Nokia is admitting the mistake they made and offering a fix free of cost unlike apple which said deal with the problems (i like nokia) hehe

18. jackhammeR

Posts: 1548; Member since: Oct 17, 2011

what a steaming pile of crap. as far as I know only xperia z is dustproof and waterproof.. The rest give a damn about their whatever-proof and unless a phone is a monolith, dust will get under the outer shell no matter what.

23. Taters

Posts: 6474; Member since: Jan 28, 2013

This is the reason why Apple and Samsung rule the mobile landscape. They rarely have issues like this and in that rare case when they do, they don't take 6 months to fix it. HTC is even worse than Nokia believe it or not.

27. HDShatter

Posts: 1021; Member since: Jan 17, 2013

Apple would charge you to fix the issue while Samsung would atleast fix it under warranty.

28. chaoticrazor

Posts: 2347; Member since: Aug 28, 2012

this is reall funny, are you samsungs defense fairy? everytime you comment its to defend samsung even on none samsung articles. you dont know what samsung would do, there slowly starting to follow the apple principles, its what happens when you are on top and know you can sell your devices thanks to fanboys like yourself. ohh and answer this as ive been trying to get you fanboys to answer yet you never do apple sells millions- you claim its a herd mentality samsung sells millions- same doesnt apply why is this fanboy? everything you slate apple for can be thrown at samsung for the most part ohh and you and tater tots make a good couple, your both deluded

33. TROLL

Posts: 4851; Member since: Apr 13, 2012

O you forgot all the Android fans like me and so many loads others, you should no who they are..... The Web in infested with Android, hardly any Apple and wp fans. ®

* Some comments have been hidden, because they don't meet the discussions rules.

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