Consumers file lawsuit against Samsung and Oppo over bloatware, in China

Consumers file lawsuit against Samsung and Oppo over bloatware, in China
It is not often news over consumer issues break out of China, but a consumer rights agency out of Shanghai has levied charges against China’s own Oppo, and Korea’s conglomerate, Samsung, over pre-installed software.

Two devices are at the center of the issue, the Samsung Galaxy Note 3 (SM-N9008S) and the Oppo Find 7 (X9007). The Shanghai Consumer Rights Protection Commission says that the two devices have a number of apps that customers could not un-install.

While up to 20 devices were studied by the commission, it took issue with the Samsung and Oppo for the fact that the Find 7 in China apparently has over 70 non-removable apps, and the Note 3 has over 40 apps. Tao Ailian, the secretary of the commission alleges that in some cases, these apps may “steal data.”

The lawsuit was filed after a number of public complaints were made, and the commission is seeking to make Samsung and Oppo clearly label which apps are installed, and provide instructions on how to remove them. The commission also wants companies to inform consumers just how much memory the pre-installed apps take up.

The companies have two weeks to write up their defense, then trial dates might be announced. The move by the commission is seen as a wider effort to get China’s Ministry of Information Technology to regulate the practice of how manufacturers pre-install applications on their smartphones.

source: IBT

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29 Comments

1. Martin_Cooper

Posts: 1774; Member since: Jul 30, 2013

Holly s**t! 70 non removable apps? King of bloatware ladies and gentlemen.. I'm disgusted with apple, samsung and every single mobile OEM for having non removable apps. And I don't mean the messenger apps but all the extra crap. There should be a law in all countries that forces mobile OEM to leave it to user to remove whatever non essential app there is. So besides messaging and phone app just let us remove what we like.

5. Arthurhkt

Posts: 723; Member since: Apr 19, 2012

So far, only Jolla done that, otherwise, almost every existing OS are pre-install with tons of bloatware which user unable to uninstall it.

12. bucky

Posts: 3775; Member since: Sep 30, 2009

im sorry but apple doesnt have any bloatware...

21. Coconut00

Posts: 485; Member since: Jan 13, 2015

Apple has bloatware (example: Stocks). Not as much as Samsung but it still has some.

13. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

So you want prices of stuff to go up? Most of the preinstalled stuff is there to keep costs to consumer lower as a result of kickbacks from the software, like facebook.

22. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

LOL! how does that logic ever cross your mind? Samsung product has always been overprice compare to other brands. And yet they are the King of bloatware. I buy a lot of Samsung devices and each time i boot up a new device Samsung could still surprise me with the number of bloatware they pack up to the rim. For your information, i don't consider Samsung native apps as bloatware just unannounced third parties apps. Give those two bastards a super heavy FINES! They deserve every penny of it!

29. PoopDiggity

Posts: 1; Member since: Feb 21, 2016

Wow. I guess you can fool all of the people after all. If prices go up, then people will stop buying them. So, you see, prices can't just "go up" to any old arbitrary level. And even if they do, I would gladly pay more for a phone that I own and operate without the control of another party. I'm sure desktops and servers would be cheaper if the manufacturer still allowed themselves full control to install whatever software they wanted onto them, but there are a lot of people who would not make this tradeoff. And they should have that choice. Installing bloatware on all of them, bloatware that cannot be removed at that, is generally against the law, as the customer owns the product and should have the full benefit of all resources that they pay for. In the end, Samsung could sell a bloat-ware packed and more expensive bloatware-free phones, I suppose. But they don't. They sell bloatware-packed phones at the same high price, and there is absolutely no evidence that shows this practice reduces the price of the phones by even a penny. Rather, the companies keep the money as pure profit. Nonsensical scare tactics only work on sheep, though. "We have to retain control over your property, you don't want prices to go up, do you? DO YOU?!" Uh, yeah, in that case, I do want them to go up. As high as it needs to so that I can actually own my property.

20. waddup121 unregistered

That's a lot of info...

2. wargreymon

Posts: 764; Member since: Nov 05, 2013

This would finally explains why Chinese phones are cheaper, pack them with boat and earn money from other places than the buyer. Nothing comes for free, you pay one way or another for what you get.

3. drunkenjay

Posts: 1657; Member since: Feb 11, 2013

yay bring it to every country so i can remove alot of my apps =]

4. Ashoaib

Posts: 3273; Member since: Nov 15, 2013

thats the way baby... please fine them atleast 1 billion dollar and please enforce the law to make all apps uninstallable

16. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Regulation where none is needed. Simple, don't buy the phone. Seriously consumers want to be baby fed.

27. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I could check their demo unit no bloatware and when i bring one home their are plenty of bloatware. Bloatware will pledge every OS eventually. The regulation just need them to be transparent about what is installed and whether it can be removed. When bloatware hit W10 and its unremovable i see whether you will sing the same tune. So remember what you have spoken here today. For what goes around comes around!

6. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Remove crap bloatware from all phones

7. rd_nest

Posts: 1656; Member since: Jun 06, 2010

Good step. Other countries should also follow same.

8. mchea

Posts: 11; Member since: Jun 26, 2015

all mobile OS Today contains bloatwares also OEM's include theirs when cosmetizing the OS for their devices, the most annoying amongst them Google. with so many unnecessary applications, consumers should be given the freedom to uninstall and install whatever app they choose to leave or use..............

10. hound.master

Posts: 1044; Member since: Feb 27, 2015

Well i don't consider many of them as bloatware 1 non removable calendar calculator browser and etc is necessary.

17. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

You have the freedom to buy something else...

9. dimas

Posts: 3341; Member since: Jul 22, 2014

Xperia m4 aqua: you're next.

11. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

This is totally stupid. Don't like, don't buy.

14. gaming64 unregistered

This concerns the bloatware in phones, not their taste of brand. Go read the article.

18. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

They are the same. If you don't want bloat don't buy Samsung, buy a Nexus where bloat is minimum. Or other non-bloat brands. Not that hard to understand.

19. Ninetysix

Posts: 2962; Member since: Oct 08, 2012

26. gaming64 unregistered

Every OS has at least bloatware in it. These are just people who want to have an optional bloatware removal on their favorite phones.

15. gaming64 unregistered

If only these kind of apps have optional downloads.

23. Neros

Posts: 1016; Member since: Dec 19, 2014

Calculator, clock, internet, phone calls, photo gallery, contacts, youtube, email, sms, and many, many more apps are not bloatware. There are maybe 10 apps that could be regarded as bloatware on note 3. This is bullcrap. I can understand having 70 non-removable apps as problematic, but 40? Not really. Sammy has like 3 apps for the s-pen alone.

24. TezzaBP

Posts: 274; Member since: May 18, 2015

I genuinely see no issue, like, Jesus Christ, just deal with it, it's not like they're taking up much memory in the first place. IMO, anybody who complains about bloatware when they have a device with 32GB+ is just being a baby about it

25. mchea

Posts: 11; Member since: Jun 26, 2015

i don't have 32GB, I've got an 8GB device augmented with an 8GBso you'll know what I mean, perhaps if there's a store I can get a WIN device without too much of import tax, I would go for WIN device instead of Android, believe me regardless of apps, android is power hungry, space hungry not to speak of some seriously annoying softwares.

28. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

For me its about the brand integrity or the lack of it. If they clearly label what is installed than i can make an inform decision about my purchase. In this scenario, i may pay for a 32GB device but only have 20GB of storage for use. I hope they could state user usable storage capacity and label all their preinstalled software. They can do what they want but would they be willing to be up front with their potential buyers? Will this kind of information than the purchase decision is considered informed. That what i meant by having integrity.

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