Consumer Reports ranks AT&T U.S. worst carrier, Verizon leads the way

Consumer Reports ranks AT&T U.S. worst carrier, Verizon leads the way
There are two things Consumer Reports has been widely known for recently. First is not liking the iPhone and second is not liking AT&T. And while the publication has changed its opinion on Apple’s iPhone with the latest sixth-generation handset, its perception of AT&T has remained unchanged.

The nation’s second-largest carrier came up last in Consumer Reports carrier rankings this year again.

Its closest competitor, Verizon Wireless, in stark contrast, ended up on the other side of the list grabbing the best title and first place. The U.S. largest carrier had excellent marks for both voice and data service, along with knowledgeable staff.

And while Verizon got favorable rankings, Sprint and T-Mobile had “middling to low marks” for their voice and text services. Still better than AT&T.

Interestingly enough, while overall AT&T came up last, it got the highest-rated 4G LTE network. Its customers had reported the least issues and currently LTE spreads to 103 markets covering 150 million Americans.

source: Consumer Reports via Gizmodo




Posts: 2315; Member since: Jul 30, 2011

Ha-Ha..... we already know this in New York York!! All my friends who have AT&Terrible all say it's horrible (but they're used to it)!! So much for their P.R. blitz!!

24. Mxyzptlk unregistered

AT&Terrible? Have you used them before?

47. Hammerfest

Posts: 384; Member since: May 12, 2012

I have, and can definitly agree with this report... I also wish to add that AT&T DSL is horrid as well, and they lock out other companys as well :/

60. StringCheese01

Posts: 64; Member since: Jan 27, 2012

AT&T is absolute crap. Yes they tend to have the fastest LTE speeds, but what good will that do if you can't receive data anywhere!! Don't even get me started on their horrible customer service or dropped call issues. Not surprised by this report at all.

72. jroc74

Posts: 6023; Member since: Dec 30, 2010

I have....and in my area....they might be better than Verizon. I have Verizon. I just go by what works for me when I want n need it. My PS Vita using AT&T data gets better data reception in my apt than any smartphone I had/have on Verizon. I used/use mostly Motorola phones on Verizon, currently have a Maxx HD. Am curious if a phone would work the same. So at leats in my area....Verizon and AT&T are about even.


Posts: 1459; Member since: Mar 09, 2010

AT&T will be last for sometime because they won't get 1x Advance LTE up and running before 2017, while Sprint, and Verizon will have their LTE 1x Advance network complete. Come 2014 Sprint will be on par with Verizon, and if they keep unlimited data can catch up!

7. networkdood

Posts: 6330; Member since: Mar 31, 2010

Wow, seriously? Sprint has very little usable LTE available to consumers and is still the slowest data network out there.

8. FranksGT

Posts: 167; Member since: Aug 29, 2012

Your a idiot plan and simple. AT&T already has better LTE then verizon. SPRINT DATA sucks!!!!

14. networkdood

Posts: 6330; Member since: Mar 31, 2010

Yeah, Qwikstrike is just being a troll along the same lines as G-King and Mxy.


Posts: 1459; Member since: Mar 09, 2010

Networkdood you know that I never troll. You are just a big mouth idiot, and from the past you should know that I always speak from a factual point of view. Also having a smaller LTE network has nothing to do with them sucking. I was on AT&T when they bought out Cellular one who bought out mobile one, and I left for Sprint because of all of he dropped calls when Sprint 1st opened the doors. Based on my sisters iPhone always dropping it must still suck with dropped calls. rofl

40. PhoneG33k

Posts: 6; Member since: Jul 18, 2012

Actually Cellular One was bought out by Airtouch which was one of many companies that merged together to for the Verizon Wireless powerhouse. Cellular One = Verizon... Get your facts together. And as far as AT&T having the fastest LTE is because they haven't even reached 15% LTE smartphone ratio whereas Verizon is almost at the 50% mark. To keep comparisons fair, compare Verizons LTE and ATT LTE at launch on an uncrowded network. Now those are facts

44. letgomyeggroll

Posts: 139; Member since: Jun 13, 2012

Wrong, Cellular was brought out by ATT. And Airtouch was taken from Verizon. Airtouch was mainly in the East Coast and Midwest. In which where Verizon originally came from. I remember all this when shortly after the take over of Cellular One, it when with GSM.

49. xmusicianguy

Posts: 96; Member since: Jul 13, 2011

In my rural area. Back in the mid 90's Cellular One was also CDMA. My mother had a CDMA Analog Nokia. Cellular One then became (via a buyout or "merger") Verizon owned. GSM and TDMA and other networks. Even (now outdated) iDEN was all late in coming here. So that is how I know. It's possible Cellular One had holdings in CDMA AND GSM networks.

50. downphoenix

Posts: 3165; Member since: Jun 19, 2010

last stats I saw on LTE use with verizon placed about 5 million customers using LTE. Versus nearly 100 million customers on their network, that's only like 5%. They may be selling ha of all their current phones they're selling as LTE devices, but one out of 10 of those devices are actually connected to LTE. So everybody's got a lot of work to do in the LTE department, even Verizon. And giving them a pass isnt really fair because they were first out the door. Yes, they have the biggest LTE network too, but when you compare their growth of their LTE network vs AT&T and Sprint at the times they launched their LTE networks, its about the same or even slower.


Posts: 1459; Member since: Mar 09, 2010

You come with a flawed fact Phoneg33k just as some of these idiot posters in this thread like "networkfool". Here's a little Cellular history posted from wikipedia.. AT&T Wireless began in 1987 as McCaw Cellular Communications, Inc.., a cellular telephone pioneer in the United States. Savvy licensing of cellular spectrum in the early 1980s put McCaw Cellular in an extremely strong position, quickly outpacing the growth of the "Baby Bells" in the emerging market. The company purchased MCI Communications's mobile businesses in 1986, followed by LIN Broadcasting in 1989, giving them widespread access in all of the major US markets. Partnering with AT&T as a technology provider, McCaw introduced their "Cellular One" service in 1990, the first truly national cellular system. AT&T purchased 33% of the company in 1992, and arranged a merger in 1994 that made Craig McCaw one of AT&T's largest shareholders. In 2002, the company was spun off from AT&T to become AT&T Wireless Services Since I had cellular service when some of you were wiping your snot noses get your facts straight.


Posts: 1459; Member since: Mar 09, 2010

You're an idiot AT&T has more LTE data now but in the future they have to solve how to get 1xAdvnace to work with their 700mhz signal, and a fool calling some one else dumb with backward flawed facts go figure

34. androiddownsouth

Posts: 598; Member since: May 02, 2012

Ok please explain how AT&T has more LTE data than Verizon? I really wanna hear this, b/c Verizon covers 4x the markets that AT&T does, and by AT&T's own admission, they are around 2 years behind Verizon in LTE rollout. I gotta hear this.


Posts: 1459; Member since: Mar 09, 2010

You are also an idiot...follow the post then make a comment. I was referring to AT&T having more LTE than Sprint as posted to a comment to me by Networkdood fool....wake up read then post o.k.

41. androiddownsouth

Posts: 598; Member since: May 02, 2012

You cheapen your posts by resorting to insulting people qwik. Looking back at it closer I see what you are saying and my comment should have been more directed at FranksGT. Better LTE than Verizon? Yeah, no. You must have anger issues or something dood. Name calling on a mobile phone forum? Is that really necessary?

63. networkdood

Posts: 6330; Member since: Mar 31, 2010

yEAH, QUik, can be somewhat intelligent but then he turns into a 'HYDE', or a 'Jekyll'.... AT&T, when you combine HSPA+ and 4G LTE, has better coverage of '4G' networks than Verizon. With Verizon, not all 4G LTE areas are fast speeds and if that fails hello slow 3G CDMA - with AT&T from 4G LTE you get speedy HSPA+.


Posts: 1459; Member since: Mar 09, 2010

Some what intelligent....rofl you would hope to have the unbiased intelligence that I have backed by facts not BS like most of your biased are a joke leading jokers, and you think that you are way smarter than you really are!

51. xmusicianguy

Posts: 96; Member since: Jul 13, 2011

AT&T doens't have more. Their claims are based on their HSDPA+ AND LTE 700MHz network. Verizon is basing theirs on LTE alone.

74. jroc74

Posts: 6023; Member since: Dec 30, 2010

Whats interesting about that.....I feel HSDPA+ would be fine for many . I barely see over 25-30Mbps down on Verizon in good to great reception areas.

3. mydi.maus unregistered

at&t..put a smile on your face dont be like that;;)

4. -box-

Posts: 3991; Member since: Jan 04, 2012

What are the rankings based on? Let's see what verizon's done: still only one 4G technology, still no simultaneous voice/text/data on the same network, they raised their prices and are forcing their customers onto the Share Everything plans which have unlimited minutes that few customers need, don't let their customers keep grandfathered features with upgrades, and still have goofy billing issues and fees they keep getting sued over, and still have to buy a special version of a phone for ot to work outside the U.S.. So is Verizon highly scored (I.e. 70% versus others' 50%), it just the least-lowest scored (50% versus others' 40%)? Oh wait, consumer reports, I forgot how little actual knowledge and authority they have. Though they were accurate on the prior iphone; even blind squirrels find nuts.

10. kaoticbpr

Posts: 2; Member since: Sep 07, 2012

I agree with -box- , Where do they get their data for these reports anyway? It depends on where they live, I work for at&t and live in Georgia, At&t has the best service here except for some rural areas. I dont work for corp, but for a small retailer - we sit down with our customers, show them how to use their phone, monitor their data use, and we make sure they are put on the best plan for their situation. We don't take away your grandfathered features or plans when you sign a new contract. A Verizon store is two doors down from me, and their customers come into my store saying they are rude, expensive, and down talking other small businesses. So I welcome that. Yes i understand verizon is a giant, and has the best LTE coverage, but you are left in the dark when you go out of one of those LTE zones. Where At&t has HSPA+ to back you up if you fall out of one of their LTE zones. We receive extensive training monthly about new devices, features, and plans. These consumer reports can say whatever they want, because its always inaccurate data they're the ones that are not knowledgable, and its a small sample of what is truly the larger picture. not saying I'm bias but, Since I got a job for at&t I have found my career! I love this job, I love my customers, and I love my network!

17. JC557

Posts: 1920; Member since: Dec 07, 2011

Wrong, it's up to the phone manufacturers to makes a simultaneous voice and data phone. HTC is one of the few to do so. Also, most phones on Verizon and Sprint are international roaming capable and both carriers will unlock the phones if your account is in good standing, no questions asked. Prior to LTE, CDMA is actually more efficient and inherently more secure and many countries do make use of it. LTE remedies a lot of GSM's short comings. I'd suggest doing proper research on it. (This is going off on the special phones thing).

75. jroc74

Posts: 6023; Member since: Dec 30, 2010

This is true. I dont know if it was GSM vs CDMA before....but now some phones on Verizon can talk n surf even on 3G. All LTE phones can do it over LTE.

26. Reluctant_Human

Posts: 913; Member since: Jun 28, 2012

Although I agree and hate the forced change to Share Everything when upgrading, you are absolutley wrong about everything else. Verizon has simultaneous voice and data in all 4G devices but the iPhone. If you want your phone to work internationally then buy an international phone. Plain and simple. Personally I rather buy a crappy pre-paid when traveling through Europe anyway. International pricing for all US phone carriers is crazy expensive and not worth it or better yet buy a global phone and Verizon will unlock it for you. All carriers have stupid billing issues. Not making an excuse for it just fact. Even though i've only had one billing issue with verizon in my 10+ years of service and they fixed it for me quick. Plus being a Jersey resident during Sandy I appreciated all they did during the storm.

35. androiddownsouth

Posts: 598; Member since: May 02, 2012

-box-, ALL carriers have billing issues they get sued over. That is nothing that is specific to Verizon. The Share Everything plans actually work for a lot of people. Maybe 10% of users, no more than 20%, actually use more than 2GB of data a month. They DO have simultaneous voice/text/data on the same network. The crappy Thunderbolt I had when it launched could do it, even on 3G, b/c HTC made it that way. It is up the OEM, NOT the carrier to make the phones capable of that. Tis better to have people think you a fool, than to open your mouth and remove all doubt.

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